Your 2023 Growth Engine is...

All the latest Customer Success tips, trends, and inspiration in one place. [SmartKarrot Re:curring Reads] [Tip of the Bi Week] Want to maximize your revenue growth this year? Hyperfocus on offering value-based opportunities to your existing customers. [CS Community Highlights] [Expansion Revenue] Why expansion revenue is key to growth If you have churn under control, find out why expansion revenue is your ticket to growth in 2023. [Read more here](113/d2rn9K04/VX0B4h36F6bJW6Rjc4f6nrqhFW46ZLVZ4VWNqZN1n_9Xw5knJ3V3Zsc37CgRQZW43MXN42-VbJ7W6-qV1J6mXd98W9kKGSt977q02W8gFpt-3bFYgfW5pfhf971jM4LW1M9NmM3FllLyW1vPxv6719VDRW2wck4x40TwH-W4Bk46K7J3JkpW5QRfFf7GKdz2VxMy8V7tbMyBW313RxW1SkkjzW8rcsR551HJzRN8XXNkYRQ6RDV5j_M03F2hcnW4cBy6s2B9YnWW3tkkyG5XbKTfW2TnYCl7rQftlW56VgbL84-TRdVgxGyv8hHCy7W5--zj249X4YkW50fGkC58h-MGW2xTwtc66PT13W7n9N4S6mWV7qW70jKsV135_HHW7Y-3xF8cdYTBW74tNS58291d9W64Gk6Y89cYY7W8t2Tvp8VxXpyW6c90JH6Ppz0YN1l03XZ4PLgGW8h7zmH5Z6lfT3khH1) [Sales and CS] Sales and CS both as revenue teams? Who’s responsible for renewals? Expansion? According to Beth Yehaskel, this thinking only creates tension between teams. See what she suggests below. [Her solution](113/d2rn9K04/VX0B4h36F6bJW6Rjc4f6nrqhFW46ZLVZ4VWNqZN1n_9Xw5knJ3V3Zsc37CgzPDW3CSgfn9gy95bW5fW_F04H7m8LVfHdH31k2wZ2W88KSx_3433V-W7JV2Fr4v2bcCW4MDXMK8C_kwFN6k392Sc2xR5W8zcmz824tx_3W4mZV0W6nxzXSW1llHdd3X922pW6SRT-T1GBlwSW8Mc3Cd8kBw4TW7BKbr99gHfXWW1vdg6P1_HVHzN5jNHRV-s1_DW6Y5_Mn1k6XP3W85J2qN6q3f_4W7gy6mj654BB8V5lH_m8tvGXFN4ykjZ7B_GhqW4cV9M14f8Fv-F2yhHBds1RgW1zfgrQ56q0TvW8hfQD385PFN-W1pQvb154B41qVVwmDZ1HtKPnVsrbZB5lXh0fV-Pwbn2-WXHMW5LSy8_93FQy9N22l_2f82c5TW4fq20Y7Hn_xbW3HzzbT4_gDc63h2m1) [Customer community] Customer community for 2023 Could your team and customers benefit from a customer community? How? See what Jay Nathan says on this topic below. [See what he says here](113/d2rn9K04/VX0B4h36F6bJW6Rjc4f6nrqhFW46ZLVZ4VWNqZN1n_9Zh3lScGV1-WJV7CgJ1FW2qCK6-7XNZr6W672g2N79_33FW3ZQwhy8tkDc6W3L5vpM2tT3SfW8jZmRn7qpK98W1Dr_dM4nJ-WLW4V-XPC4DVVpcW5TTt671x02jGW78JxV499T08SW91XWk54rwbKkW1sgPwd2zJZCYW94BhrT8Q1WmFW7_TX6d8xnXqdW93YK2l1RFSf2VPYzCL5x8P5fW214LKT52v59YN73YxflY8_w_W5ClhY233CX7GW4SqqLY2sH0wzW1n1G-f5z6DGCN2t6MBCQhKMhW3Q-H8f6djVsGW43bM999kF5ctV6Fh9N78b5psVxsLXM6vygJ7N96YVFjrM2jGW4p4t_-4gh7fpW8mWKrD5c90HB36dy1) [Upsell and expand] Tips to upsell and expand Get five tips from Erika Villarreal on how to upsell and expand more efficiently. [Read it here](113/d2rn9K04/VX0B4h36F6bJW6Rjc4f6nrqhFW46ZLVZ4VWNqZN1n_9Xw5knJ3V3Zsc37CgVt9W8nBQ8s2lyn-5W59cntF5kCMQLW7dtg7b7xf7ztW3jlSXt7QrfkHVPVLT21FkFy-W2TW8xq2g2xGYW2QgG3h3SndT5W9jr4RX36Nf4ZW51w5Tg3ygZXSW3-hml24KVPDTW1mCgZh3vslLpW6M3Gx76LTmxkW99b1RV2WW7bPVq0WMH5wcgJWW7V-BPR67JlzQF2GWVsQf63CV5N-BV7YNPqGW4-Q2Xd4D5dTDVzLvs94MmJzRW3Qw4HB10NRLYW23lJzZ4LbtvJN7McmHzpFdZkN7stMTdKYtvlW3DRPXc99kMZGW928-5y5Gz8nqN5YmfPQ7yHbZW7b0dZ026C5JSW71F82j3zTshDV5pc-T7vGyyLW34Q6Vy1cX4wjW5N3k9h1zn38DW1Nc-y32XWmQd34ml1) [New CSM] Do’s and Don’ts of standing out as a new CSM Just got a new job and didn’t want to blend into the crowd? See how Carly Agar says you can stand out. [See it here](113/d2rn9K04/VX0B4h36F6bJW6Rjc4f6nrqhFW46ZLVZ4VWNqZN1n_9Zh3lScGV1-WJV7CgWbwW8RDflb1VBrYRW3Xjqh77Z82cKW60QqPs9cxZflW8ZfppQ4qPRv0W5JLLM73S7vtLW72BRh97xltznW94XgrB4hfphDW1bFmDJ1LK8J_W5s0jgh7-YnXRW96mfFJ5vlDSjW8n4vL_148ZGBW1hBmpP8g_LhgN5wGjWFxTvq8W1fpfpW44ZT0kW6HNtZF4mCK8RW3DGbBW64jfJ8N2hNkTZv9lv8W46YPtr2h4mjTW1XKrf82Fdcg6W2nFXZn1yn3xQW64wkJn3QWwfsW7R4BPj5qJqxqW2wbh794PjR0NW3qYgNY1Blv37W1Ds2fr82VK3CW2C67mj5js5vqW2H_6km2Sv4NFW7Byt6B8ZCFFp3q0z1) [The Latest from us] [Podcast_EpPaul-Thumbnail] Greatest way to participate in Expansion Revenue for CSMs: Create Leads for Growth! Prithwi Dasgupta (CEO, SmartKarrot) and Paul Henderson (Author, Speaker, Consultant) chat about how to get CSMs at the "Revenue Table" to discuss lead generation. [Listen Now](113/d2rn9K04/VX0B4h36F6bJW6Rjc4f6nrqhFW46ZLVZ4VWNqZN1n_9XQ5knJmV3Zsc37CgFh7W8qRNxT12p6JGN8dzGNwDLF5RW700bdK1-xvyxW2dbCD560N-TNW5KQf2T3pTsJPW2qM-Jm6jnlsPW4N_04q1MlmwFW86B67P77gqvlW3_lmjZ71VSYLVkZR4b4CscDCW18L-Ly3_M_fkW94dSRv16sswyW99Y3Vj4Tx4nxW1Z0FnB1y8hzQW7SPs3h2mYNZrW3z-sBR6Pj8ZvW8GD1JS7f7G9-W5Z-xBw14YdfWW7nqGjD2SqbBHW35PCtF20b76DN1wpJQrpGJcVW5XkPPc5hMcsyN2Hc4cVnw0_-W8bd1vf12jRGtW3ZWpYl6qYn3dW3FRZgp6f5vYrW23w7G_28BCV0V2Bbt-77MV_cW6yjqgR3b3ZRcW4z4npN402-FYW7tKFpC2QJW9HN2mpCD4-wFpKW2Cwkx_5HkJlTN8kLL0fGg0y33g1_1) [IncomeFromOutcomes-MockSquare] Get more from Paul Henderson! Get a free, abridged copy of Paul Henderson's book Income from Outcomes: Tap Into Unrealised Income from a Customer Outcome Program. [Download Free Ebook](113/d2rn9K04/VX0B4h36F6bJW6Rjc4f6nrqhFW46ZLVZ4VWNqZN1n_9Y_3lScmV1-WJV7CgFmgW3JPdJV6QYDFVW1xVTC76DvjsPW60wVzn75-g5zW3MG-2P1dfZGZW91CvJY83DLLtW4TQZ2l58N2cXW7JlsZH3p_qzmW8pGk1b3zfmRpN2MLYqmDHHh4W3F-PVK3FvZDYW61VyYK79JsGzW6QltbN5ntqDDW37Y8CT6tDjtGW27jW8k4303JtW2mw9Kf5s74KLW5ns11N8qd0V-W5Sx4Fg16PYbSW7TM9jx4WQXDmW9jCqyr60TnzFW4lrxVg2qSnY3W2SnGt21jf1C_W7zF_qP5VCd8_W1pkj648xhnV-W8JP5Yp7CtvBxW5s7smx4dwFfqW645VdX7WqCYG3fls1) [SuccessPlan_Icon3D] New Feature Launching Soon! SuccessPlans: Account planning, redefined and all in one place. Create structured and collaborative plans, track changes over time, and share with stakeholders in a single click. [Stay tuned for updates!](#) Join the Conversation [LinkedIn](113/d2rn9K04/VX0B4h36F6bJW6Rjc4f6nrqhFW46ZLVZ4VWNqZN1n_9Yp3lSbNV1-WJV7Cg_0dW82jJ224w5cCCW4GvKCf2LP1LBW4fkgkz4cYm85VChStD38-g_QW76Ql_j3mNgT8W1mT3fM3nYTGlW85Y0dH2kw7HGW7wLql24WhDGvMyDHy2zYYr4W4XZW_z1v1fgLW1NctSb1-F4qHW4zm63L8ryBHJW7HN3NX6w__DGW3bB8Xr1GKG1nW6Jf3xx142q0CW48S1Mc2XtQr9W2gtR5z1yb67DW80QP506QcmMlW7Smg-Q7-NDZ5W76F2CR940fPLW8wLbCv2WBR4ZW2rCbsF8Pbyg_33ff1) [YouTube](113/d2rn9K04/VX0B4h36F6bJW6Rjc4f6nrqhFW46ZLVZ4VWNqZN1n_9Yp3lSbNV1-WJV7Cg-hDW5JdWQP16j1zwVdS5zm4T5GwhW5kbbZY2__-x4W3QN_vl1s7VPdW804B2n20hQ5YW64T9327KxPQvW8xgCh86hfJLGN11GQZczJ6K5N3MxmbsylSSrW2nrj4w33XMLZW2mhk-46KH931W2YZQHg7Mh6rkW3qnc1n4x3lKJN9gWMdv9-MpXW5hFgh97l3q68W2h_fxp1QRL4sW130crY1W7xZHW30J4hK7Vjy6VN5z9p6X1VBL_W8LFBLw4y6sRXW53M4dD5pr0pyW5wXxjG7Wc6-d3m391) [Twitter](113/d2rn9K04/VX0B4h36F6bJW6Rjc4f6nrqhFW46ZLVZ4VWNqZN1n_9Yp3lSbNV1-WJV7CgDZtW7Z88wf5XhXDyW1vYdDN5gtxPnW5yPzjq54-8qHW7Z8NG945kSTXW912TGk51jvWhW3kX4285mF78VW7c8yQG5G7sRhM_kpXjFjLGzVP66Fl6TN4BDW3PzVBg5JDl8gW99BbNN5nrNp1N3Sy7Pt8596XW3Y8LnQ3PJXLYW7FXqjD6m3499VWP_7B5BHHnLW2Z6b7D7VPKgmW7xrnZn2THyhNW57cD1T3zB1V0W6m_6vs28gbSZVGf2gH7mCXZkW3RZWKJ1zX5XLW2DVHHw29SJKr3jtN1) [Facebook](113/d2rn9K04/VX0B4h36F6bJW6Rjc4f6nrqhFW46ZLVZ4VWNqZN1n_9Yp3lSbNV1-WJV7CgQRqW634vy98cybkPV9v_7R2kVSKwW87npjc5MRZCWW1Z5CzD1W29tbW1Q1r1k5C18NQW2KHcDb68mYByW8yR3yf3mwdMDW1jFPsm6N6_yMW47rXW91yMNpcW2rLfDq7TCRPpW6KZ8zc5pbvZHW3l6l8f3F5cDBW3yXsRN6HPXTfVbg5ML8g8jggN8Cm7CGccWhHN8mLXF07v1MMW6ZJ-fv6Ltz7GW7jBmD62mFTH3W7Wj0LG3mrQ5NW8qCMDM6N9Bt1W5SdW8D27SslZW7fgxJH1Y4q0x2-91) [Instagram](113/d2rn9K04/VX0B4h36F6bJW6Rjc4f6nrqhFW46ZLVZ4VWNqZN1n_9Yp3lSbNV1-WJV7CgX0zW4Q34QS75jgl4VzN0CY3cLkv5W6qFr2M7Ng-stW3-kbSN5yyz1lW2mTqfk1HxDpPW7zxRxX2wXqnnW1wSGVw5qF7NTW5qvt-W5g2BryW3VtC147vtHJZN4fcR3J5jy3cW68SFMC22cHS1W7TMQx353Mt9TW77gwkW3Xq3mGW2_JRs54s8JNSW52gPSm99f8zgW8t3Vxv19C0hTW16cDXJ7pYLGMW6Kv6943VmxL-W76bYNh4GRRDzW20DCW_1nCwbFW11vd-d3bPrbMW6PTPQJ2qVJZJ2d01) SmartKarrot, 16192 Coastal Hwy, Lewes, DE 19958, US [Unsubscribe]( [Manage preferences](