Customer Success News: All About Polishing Your Skills

All the latest Customer Success tips, trends, and inspiration in one place. [View in browser](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwB5knKfV3Zsc37CgL5MN7CP4pqlY_X8N8XlsNgSnPmwW2y0sPh1WZHDFW1lsTw96nx4XtW1x_Kvd2C_BfNW52j0Vg12WQnJW7_xZrx8ZbQYHW3WDMzH5H9bpkW2NSPQy3VxXnsW60Pwbp80yWmyW7BKDBb4jqsxnN2Ngs1qPhpBTW5fgZvb2k_dK8W5t77Gs8_1fNvW3DPt7d2l7D1dW3pqDwS4NhWBFW4DRfQp9jw783W5s1fDd9bJd7gVT3pBt6TP7QSVPy1nf4X7gJsW7tvzlm7XC_kRN1wm4hJz-mGHW4dt0S_4mmkdlW3t7YZH99dmd0V-JBsq63YlL1W5hmdLD3gXwYGW7w-GqN8YpbR9W2_Vzm92q4l12N8TqdYb5l8yRVrVjwm26kNSbW8LthZH70fyz0W7hsnQM8GjlJpW75CPPF8YXxzTVb9Cby4lQ-9wVhTPlt2vDz9rW4GDXzf7J0VTjW7L18vX4wk0yHW5bC5DJ8LY9BTW2vP1KB82ShlpN202bygF1mQP3lFW1) [SK_Newsletter-Logo-1] CUSTOMER SUCCESS NEWS All About Polishing Your Skills 😎 [Selling or consulting] Selling or consulting? Should you interact with your customers to sell? Or to consult? Tune in as [Brandon R Almendarez](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwB3lSc3V1-WJV7CgN6bW6H3Gr04J0bFgW27cDZL6zmgTjW678-VS8_vNsFW2XN78C3qbF08N2hDDkW9nzKXW7D58ww1whhLWN5_7c0bbhJtwW8vmb4n5-rytkW8hKmxn8jqpkHW5xWyKX5bkjzRW8_h2VD1TvqYrW6yj1Hq5-HBNSW8TZH-L5dQhjkW4nxtsw4tcTXnW6Pdtrb3GCPYzW742mdW71lQLzW5QTcSS13BfzYW58NRg34Qb3rtW7lRSDs8F4KSLW5_vvRk3QsKl3W6lsdCZ4GVylzN3kSSfMDjTzkW2NMWfZ5Rj1Q1N5Lpl2bYlL9834vY1) breaks down which one CSMs should focus on in this [micro podcast](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwB3lSc3V1-WJV7CgM3bW96vjSV30Sh0kW8w8Y9X90jpbhW8lZW1V3GGZLcV9zr6s8yFyWFW5Xl8kB6V8xVXW44MXkf4zxyWzW34-j-b42gKmdW5w6Kdn5J7lb9W6bLy9z6V4R6lW1QwGWZ6r0bwtW6j9j4768Rm9wW52p_9M5hrR1ZW84Mn1V1Fg70WV31wcm2y4MNbW6QVYjG2mj-V_W7zP1Jr6PQRDtW1lTz3R1rjqpNW5Z3-5J6c7CDkW2HnM544DXWg3N3WKCmSsM-88W68jKbQ3h6N3HW7fdBjt6R1WglW3jHRVT2N0W8kW3FSDLB6zTybh3lDS1). [Measuring Metrics] Start measuring the metrics that matter NEWS FLASH: Not all metrics are worth measuring. 🤷 [Markus Rentsch](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGx93lScGV1-WJV7CgPyGW479ldq4Vb7zBW1JLPGT1W1Tq2W5KRhF-60xK3yW3h6-564vQRGbW6kRNHq1HDjq-W109WTZ2_28_SW97b3Ql1-0D8RW5DbfNl5qvzCqW1zXtFv83RBnfW2vZpmb3fFb3kN6p9HXb5xX33W5nB9cX7DNrnPW2FMBhb91j6fQW3JBylc83ZHgDW1jTyN53fh75sW8wg_kv6H8Qk6W19PYnW2tmmGSW25CpnF85PPljW2Rssc37zZ1yRW3mY7FH1Bs8_hW3vpKKT4XxzfpW8GzLLg6lf1xKW1h5g2r66hyC3W4Sq-HN8S9KNMW1X87d05zGNcfW4GJ2kv8Z76GvW1JLvDZ4-85SxW5P-QQM6d4TRv315l1) discusses how to tell what metrics you should measure [in this post](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwh5knJZV3Zsc37CgZpYN2nFm-CcJGNPW2wRMbB2qJLScW2tXCjn7pRpTwV1L1DT2bfTg1W7_69kT77VBCPW4LX0N_7xZZkvW6nrp6M7kFZWVW8jf0Q_2gmspyW8012cC2R4NQCW54k8vk8WvYSXW6QvYgn6FtwTpN3m25nX2Md-cW54c9kZ7CK4b3VL4h5t6n068HW163qBK10vbJDW5B3TKD8tDjZSW7jzr8F6gZYHCN70h5H26StmhW10xzV67mPXrrVZ6Wqz9l_SJfW2WjcJJ2SnDrLW3kCcVd6Jlvc8W5gdsKb6l8RmhW6jKC_31qcvgFW2xdyKn6DB2HJW5vqSZc3Xcc4xW9kdWFy588SvRW3zB3CR1wZ8LQW8J3DBH87wnzrN8DRwrWnB9F0N2B-r-VCJ9lFW6gPvQL24Nm9fW6kn5Gx8GKLfpW2lSPRp6sgsXHW1xgqp56D7jWrW3NHMQT1GH2r0W8gwx8L74pj8sW3FXdGP2Grzms3jfB1). [Upsell Discussion] Are your customers ready for an upsell discussion? Here’s how to tell Level up your upselling skills by identifying the best time to have this growth conversation with your customers [here](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwh3lSbNV1-WJV7CgBKpW5vKg1M4wnNbwW6p-sPL4g_3y5W1l_Thv7l41lDW6lp3t98Zn03qW66Z7lL1Zvj6ZW7qgjmD8zb1H2W3DFgCL8MlC1KW4FVsq28TzsJFW6gQg1X10wTPQVRlDsv6Gc4KmW7tglQB7jrMMwV59YK16C4wCcW53HwcY3tlbbhVRZvNl48bL42W1BHtG77nnlVDVJFQlx4n2bbZW1HsN9G3TznlDW5R0sC12N_-tlW82cLxR2bkYvyW8Fd95k5_qk7tTK4BV3NZhy4W1LgqQn3PXvPs3bQv1). [User Adoption Mistakes] Avoid these mistakes to increase your user adoption rates Are you making one of these mistakes that could be lowering your user adoption rates? Find out [what they are](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGvp5knJ3V3Zsc37CgVNYN718MxcFSdM6W24FpFj2hqkzsW1LvFBt39XwKfW6bhh_f3vr5P7W7-sqBv2s195rW3Fq1bX6-PrNjW7Z16HZ27ZfWWW1vbWML1NVt2MW82hPX15WtYg_W7v4-7s1_j0ZNW77gxN54S3K36W4MSV4w671YFRW1TjWqq5Vw_8HW3mF4756l0Q8ZW34q6Mz2Nvb5bW4jx7MB8nV2b8Vs0nrW6bNPh_W5b0YV36zXJg7W3X9yQH1C-GwlW3ML7972v2PKrW1xzT2N4nj_-VW1M0jZb4MkDDmW93j4yZ617t7NW29xKYF8H1K8SW3Y4twQ1k42pKW1dt6Xz6VC2RWW5Ryx168sr7f7W1x1Nhb3BJCxLW3flQwg2sNQWyVbh2zf5xKK11W4cq12S2zMNLmW3Z9GNJ1pPCWS3mvs1) so you can successfully help your customers adopt your product. [Best CS Leaders] The best CS leaders hone in on this relationship Cross-department collaboration is a must. But according to [Jay Nathan](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwh3lSbNV1-WJV7CgBsLW361tSw81763cW623Ry110ssKkW8FnhBQ12qmMFW6WNV-n2jvsZvW596fk-789rSSW2l2LdS2zbYr9MQl55dTLs4qW63KXCc4pTM8VW8LNXGT7TkML-W5ss5CR5PSj0QW8JRKpK4F7FhdN5NC4CgjnQyYW7b2Sg58zHXJFN5Qk-rBgWDjcVGw6X98QsLq9W8L0xfG33Nds0W7VLYMJ1x1lRmW14Lc5N2J3scNW3K1HD58PjWbnV4P7QN1PwHpSN9jRC0Y4c3nwW3b4MXM6mhTrN35VB1), [this relationship](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGvp5knJ3V3Zsc37CgTrkW4Yrtx78hcxSxW4B6FX03l-KjjVByn7J6Srl_7VHf0ZR5Vq9r2W5Kds6f1XJqLtMdpw1cX9yD7W2Y5dd836FJGpW4XPK0N3vXGD3W3tFCY-4_xX23W1P-z7v68tGrWW9ls9rX6cf5xCW14cVrj3sn7WXW3HSd-J7rJtGKW8gRdwz9dLNv_W87JcrD6_1tJ9W7Jryz57W8TtVW6wXkKl4chLTrW5h589V7WJHzXW71_tJS5bxZGlW6bwqHx8pZRV_W1HKrx72dKzlDW22-1xk5kp_H_W2VBs2Q69dPPVW93ml1n8C3RngW2YW64t3mV2DMW97SJJB6lvJ_5Vzg6mB2QVXgxW75918Y5Qv0B9W6TMmrs77HZDvW8ywjXQ81X_sHW1fV5PP84FH26W2jjy4d31HCtw3kbY1) deserves your attention when you want to focus on driving sustainable growth. [SK_Newsletter_LatestGreatest-Header] [CS-Survey](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwV3q90pV1-WJV7CgS45N5YXWGnsFBkGN5JV_CV48_S_W4pxrPv8Ng2p-N3tgFCXFR8XZW5Z9dFF5VxXB8W2rHXQC2nXY1cW2lS4XH31y_vlVBMrSr1FP_lvW94R2q751HCcfW2v_kfD36rDWsVC0Jp28qc_PBVKw0hJ4gvJPXV-QG2s3b65w_V8fLw71LW2S0W2Yx7Br1mDLKpW2ls6xW1BPKWtW16xm564RrlCcW5rph3r4ZT-4LV9QsM86cJDPVW4H3rlX5p7KByW7Qv5rf5VB-Q6W1ZqQdV2jkBymW4tr2kt29PJ3YVWLpvN9637K2W2-Kc633Wqn_sW5JKx-W5ntFBc3nQN1) Global Survey Results Our 2022 Global Customer Success – Intelligence & Automation Survey results are now live! Find out what 700 CS practitioners have to say on customer success and how intelligence and automation impact their daily lives. [Download the Full Report](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwB3lSc3V1-WJV7CgNbcW9b6hKQ2lnY2rW1H3STb7VvM13W5mRCbC332c6WW3SGGTs8sc_FvN20jdbKkmncWW8pQS4w8GHXKQW8sTt2R6n4pP-W4BH82N3ll4ppN8dDSb6cjjr0W8rSS3Z2kb3wmW5_jpnH25F3h8W4_Hx181Y4GqMW5wDGSC8gbDG7W5P-J4S6S_v8TVkKZzQ2t7qJzW6248R44W84V7VfZ2bx6-CZ67W6lG5DL5rlmxkW7NBrP558vQSDTzDC_38j6qNW3-2CM3248F24N8GtHZ9MJvQyW9kvmL78lSg8wW1GDg8x1GMtb23pzV1) [Webinar_Common SaaS Change Management Mistakes](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGx93lScGV1-WJV7Cg-5dW6B02G598Q3W6W1TX2kR2JG9JJW71nTLp7rJC21W7dNYDj7Ky0j3W56PS339bQBq1W8x9yTR1PcszNN2fVgmRp3nkvW1MG-4470GS8vVF_Tdm8BTX6jW1lXs8235qMwXW91S4bK1QDJkYW4LnMf6507M-QW1z1hcL2Fmv1KW3mZ7vd3QRPHbW7n0b4x38pvz3W4RKX2s7lrBsMW8dnRg568jM6pW87-mDT8MR7MbW1ZLHGk8Pf1_rW5F0RBw5qNZzTW3r7pcv2JwHJbW4JLX_y1ssTmnW1t12Mn8KTFLGW5qXbDL35vQsbW19xbFx5Dh_K0N3pQ-HWN4G51N2BY9Fw9jCchW45KH_m2H3CGK3d2V1) Upcoming: Common SaaS Change Management Mistakes Join us LIVE on Wednesday, September 21st, for our FREE webinar as [Sue Nabeth Moore](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwB3lSc3V1-WJV7CgN1fW7Kd9f31X6XfXW88SlNs6fM6d5Vz9C635RspH_W5C5yFW1JVHXyW8KCn345jHRjsW7FXlDg2y8dhqW89f1Vq5sD5mjW1zBYR669wLyLW2R5HZn1Lk9WVN1KWS92q7d6WN3DBB7YFJp51W6xnSNg2773kLW6hgZQg3rn0-8W1SSslP90tMdwW65b_Pg89pL1kW65w3jy2NYTXqN5p82BsK4n0LW208MK37YdXC8W2WzTf11brlNrN97s6sshPG-LW92TgDp2N_HP_VQDC9N8W3fg6W8glnjG4mtXRHW2Mtlpr1vcgPj3nbZ1), [Jason C. Whitehead](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwh3lSbNV1-WJV7CgFVSW77l6NY98VKx9W8hp_Mv296QvgW2fgjdY3kv8gVW6QXDr84xhbB0W8sW35S6WK0BwN36RCCB9CDlKW6bCWdj7fRrMRW4Wygj65QZG5NW6JHYlB7-VvDLW2sDStZ38Qk-CN8HZjqrQwCsZW2GHwCV4cJbmbW1_S8Rl4pQV7lN6_pnWKhLNCDW6Rrhdz7cpgn1VltvZr8X9N55N3BMG0rVDZLVW7FdGBF7fwjtzW1CRMsw11xFBbW8Kh5fN1j0p6tW2gjx6475BvGtW1pQSyq3DS6RG32GX1), and [Prithwi Dasgupta](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwh3lSbNV1-WJV7CgzGRN7_l6qmTyN78VrYf8s8T9n1GW4Zns_G3HJDdbW46y4vD7bFj1HV7zpWs7VmwVzW5S17j75ZKS-PW4QqHD_2lXTdxW4QG8sl5GPQkjW4jBwx-2HR_2vW7ltM8q5SKvlqW4zV05V84qDk_W5fcQfQ5YK4gXW5M7B1_91QN_pW6tNwnl1d_-f8W30kbF87llcj2W3fFJGs1VDGRYW5wSyPd5nH7dfW5WNGCV7GcGL0W8kxhwT1H8nSVW8VLWM856zLn7W4PW5Cs24hCDfVwX65c3RT_-W39qy1) discuss some of the biggest SaaS change management mistakes and how to avoid them with tried-and-true strategies. [Register Here](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGx93lScGV1-WJV7CgW-HW51F7t25cgl1mW12JW5h2f5c4YV2DKw07nFHJjW23vBqk4Kc8GZW1X8pbl10CZv0W47lvQj4pX4_MVjJVQk40ypFBW5SdZd-3rjW7-W4czkms8v31ctW6-N6Sh79l5KlN3Bm9g_tMCKVW1D4DtJ7hHBnNW7pblBD66L7WpN5Llv9p9--5PW8vk5pD37R5pSW5BSDqC6lG-ykW8dJV2D24yVk6W2J_rZ86sK6BPW3TFQ1F6XTHttV3R_JH93VQwSW3qPsQB8ssmDjW63q8_k8cLKXwM9SvM8fcvhVW1DlVXP4xRkMQVDjJZF7Vxv36W487pnr38VqgnW3pBkWc2_jtDmW1YPrxN3yVL4Y3k3K1) Need a deeper dive? Explore the SmartKarrot platform or book a demo today. [See SmartKarrot in Action!](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGx93q90JV1-WJV7CgPcrW5XhR4v5kqXPVW4Sk92-23MCT8W2jYTHF87CL7KW74Q1zT3TSL4XW7drnY95dvBZTW31N9PN2P8KDpW5RHssR6B8VNWN2844SCh-_ZdW4Jm_mk5bl8r0W6yJtyb6xMXMzW8jm2W91DlTsbW6PynLD5zh2z5W5-BqY85MvrTvW3Nh3jz7JBKNbVtR2LF97dY7JN8kJ012_T6GNW4x-qp_2Q0Cv3W99xWnq7QF70QW42DKrt6YPWC_W8Wxgkl1128ntW3_HgpH6BLJ8bW2jcNM42J7P0dV2T-mD1fF-D5W20VJ7k7jd-0TW33Km338p-dnFW8j-nSf91-VH6W27GdpK4wB9B8N85FSy44jrvZ2zf1) Join the Conversation [LinkedIn](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwh3lSbNV1-WJV7CgG4-W7xt1c67jGKPpW5K4bkt1m2KJ_W9kwrH47CghYgN5d3WGXVlgnpN7b4SKZRCvf0W1s_xVq2HcJ7LW7T7YKb92cLFVW40WGNx1rk9BJW3WzYbJ5R7n_KW4J0hQ-6MJFQ3N38nk8GBfTzYW624qkg7_nmPrW5sc63t4wNLY1W3D0-gS3KQhnCW7-zPc89cWdJTW8bn5Nh5t_CKdW5655tm191ylYW9083hy3p79MVMYPXHsnqGF3W4Djhrp6ylFlLW6XK5Wn7bQ1ZDW2csCZG2WngCV35bV1) [Twitter](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwh3lSbNV1-WJV7CgZRvW4LSl6f2BhZ46N7KwZZLJjPpjW3PnJWs6dCFTpVX3xxF770Q_NW5NLLwL6ZMgK1W2bc0mN8-vppHW3dCH696qNjbpW4GXHhb4tj7V8W6f5Mq24M_q-HW1Ml5rY2Nn4klW3fkmc_6YVQQFW3yN_211jzKvmW2X6Ttw5dPDz6W6W9w7j1v2p3JW3Fg93j7dZ-2hW2HXgZf2Vgn8qM9lFYLjwR3xW3jsdfW8x0yqqW4-CqSs4Nx9L2W5Gb_mR5dsKGsW8B5y7Y1qbvy9W4D01R85W38H631MG1) [Facebook](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwh3lSbNV1-WJV7CgMc-W1YWNsn6DMgtjW2H0LFN79VKbvW5LRsx92jDRdFW5RVRmg5xDGC1W3TjzML4YB0P0W60-YDG5Sgc-0V66X5c2S9Ll9W2H_rQl6jsx-BW77TdSy29ttljW8Npv4m988pYmVrjjKL7pYtRlW42FZzQ6RLhmYN4XvkPv8cS-gW8QSsC46qY1hVW6ky4T56N1mkgN6VQJrDmyqHwW3hb5v962g92VW7LhzH03z-lcQN17y5gbVw75fW2x6zWp8PNpDRW2KbP1S4-vcNdW3q_4436shRmG3nvd1) [YouTube](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwB3lSc3V1-WJV7CgFXjW5Myd708qHZhrW8q8nc86VF4n1W1mCCzB78nhGBW1H8zxm3m0NBcN7sq7rPmKn9FW1ch4m82-2P1zW8vStT58q64cRV3pvL22CcqzXW8wZdx_36WkM6W40p3V_3MtFy0W7VFBSZ28Pt1XW8HdHVr761KxQW2WtQbq4b3mNjW2qgjNJ2rNfppW3Y4Slr5PgX6hW57T_v72jKNDqW39FdyQ1w0M8yW9dRFHf47BC7XW3dsKrx3kfwmXN8WsS365vwzgW7mL4XZ4phQ5SW7K3KCs2C5VlWW8srsNm2MqJB7W4Wsy2M3HK3Wq325D1) [Instagram](113/d2rn9K04/VWWWLR6Pwdh7W3vSQ2s4cZqdRW3S9mTt4PMjSmN28qGwh3lSbNV1-WJV7CgLGLW79FCrv3P68t6VDF30Q7xl-4lW2Mz5YW2myfmvW8XYwKD91Qvq1N5587G_YN2h8V4g2wY1w6VRJW7l6BKM5qQjcyW3PMDdY4GW77sW7j6H6y2NGT-gN9jGn4htyl50N6_NZKjQNSy6W99vgyM53g9LKW2XHts752P6_lW1XvdF65t0HwkW6GmH282TT0LfW3SRD6Q6D9Cy3N4RH3bpff6ymW5r5rtn6XlBR8W6VVjPW2dHqTTN6vMLSdbf-w1W1nk-vH12-9XMN7g5Ds8dLCKk38P-1) SmartKarrot, 16192 Coastal Hwy, Lewes, DE 19958, US [Unsubscribe]( [Manage preferences](