Customer Success News: Your Churn, QBR, and Leadership Issues, Resolved

All the latest Customer Success tips, trends, and inspiration in one place. [View in browser](113/d2rn9K04/VX4VV656KTpsW631w__3Q6bfkW1CR2894Qg9zlN3hBC6D5knKyV3Zsc37CgYv1W3VpDlP3f9CLRW5RRjdw28N_6fW4py9-h59KgZcW24_YXr1rY6nWVZ_bNj8Fb-9HW3C41T43GndGjW6HN02z5B_1VBW6bK43n5XWxdyMK93b-8-K29VRsB7r35mXQhW313fhp5d5D2gW41WSS78Qg-sJW79Cmkv8rkhGWW6vkHGc5HDVbKN1CL0N4bL7D-W4Vnd_j699Nn0W9f5yHB8YmpClW8yPNYT49DHPMW82Lhqz3b9S-YW62pPd03vD3K_W5h4Jgg3GdccYW3mNH6s5X_-zHW3mlF264tVcJ_W6QYlX599PkY-W43F5B66nQDYsVcsv0n9jnkffW269D2h2RMBJMW8zRTLx7sPzgkW2pv6qS12_pS4N8CCKw4XSXfWN8Dm6qkf8kVMW66CS8C5Dt-gBW6lzgqG8JsZCWW8dSVCp6Kt8JCW14l9tX1J17McW6Rh6MC83ty_sW1yqTxs13tPTqW2sqn518_pQ5KW5WxQx72LqWn4W45g95h8QSsNDW4zgHDS69Nz1-W64mlTl7kXN3231xx1) [SK_Newsletter-Logo-1] CUSTOMER SUCCESS NEWS Your Churn, QBR, and Leadership Issues, Resolved [Customers churning] Customers churning? Here’s how to find out why You saw the data—your customers are churning. So, what’s next? Finding out why. In her [post](113/d2rn9K04/VX4VV656KTpsW631w__3Q6bfkW1CR2894Qg9zlN3hBC5r5knJmV3Zsc37CgL63VgkfC52RvkxTW9hsbyS2x7tFyW2MZHlb2fzgdRW3lKlwZ4ydMsPW97w0lm3XGkmqW2xrGKp6dq19SW5Bv1mc6gGktZW87jv4b6b6GhDW5MLDW23ZFlJ-W9jKXXv5L29ZmW1rtDWb8YZKwnW4z51Zk7wSfvZW6cw0bC3_TTH5W90ZNDs1H46cjW7Z1VR01DfchZW22b9qM9cwT9YW2CjvLV2mqVyGW8pyXF_80qXNpW7b5ptH98C04PVHVwqV1V4zP3W8k-r9j7173VmVcWr7w3q5mt6VQ-JLh2YkK-XW3JtP647ypYc2W59ZMgK6mFyPyW7mkdnQ9gwhBBVn0c1P2JQDTdW7JP4-W91WVGjW7Y0PQn2Ncdb0W1jK1RH6SFJvGN8ZBj4mVPwtSW9g-hgz4GK9MFW47c3235Xjzf7N4hHcfkCpXkj3kw61), [Anita Toth](113/d2rn9K04/VX4VV656KTpsW631w__3Q6bfkW1CR2894Qg9zlN3hBC613lSbNV1-WJV7CgD2wN3NYFN3r1j-WN5KtV7rtrJtRW48wSC61TBDFVW67Vh877JXR5wW1MjVJ95172mKW6mQQng1KLW3jW92Td326M2_P3W6tDdzR8-T-RpW2Kf64v8v1K7MW3xHvQs89b_9ZN1Fzs4gpldl4W5J-R8K4D--SYW1hRbCH2L-bHxW7N1yxS2NjVbhVJXXcg6H50clVNvmGw5ypCRFN8kHxKq3BYSzW32cQPF1RgyG9N853KYZRmX43W4XPwkL7_PgqlW1JkCYN68WM6LW8QQ_l1944gxD33CH1) discusses exactly how to determine why your customers are churning. [Valued Partner] How to be the valued partner your customers need Feel like you’re “just another vendor” in your customer’s eyes? Then don’t miss what [Maranda Dziekonski](113/d2rn9K04/VX4VV656KTpsW631w__3Q6bfkW1CR2894Qg9zlN3hBC6k3lSc3V1-WJV7CgBFsN6_cCHKRqb3zW3V61yL5hh1fhW2bV5-15h5srMW96Ffcq47q-vqW8fzbrW37Wb41W2FhHGm6_33cTN80F1hWzB80yW3BMR7h5mjSQzN5SScnlDjXW5W8Mp-K632jqXfW5zGrRq8lNLqvW4VrNR37P8ZZGW6mgh6H8tSXmfW3k_mnw42R2tBW8RZsN_7M2zpgW853KGN6ZP_KkW9jlw9N52V_DHW42Bsqd1TykzxW7MD-Lx2c2bzwN7wvDlmB-pghW2q9wLb4ZczLXW9fZ8vF8HP7-GW6XlYDR1YzCL8W73FgBY8qNcp838Rr1) says you should do to move from vendor to valued partner in her [post](113/d2rn9K04/VX4VV656KTpsW631w__3Q6bfkW1CR2894Qg9zlN3hBC5r5knJmV3Zsc37CgGTLW4W9Nrf3CSJrlW7WtdqX6ZvPZpW6qrw5r1qGw4nW8B0Vgq4mv_sPW5nrWTr48b9MRW4fsqld7zZ9YsW6S0tDn6kt_RSW2kcmtk8DyPFyW3sL9gY41kZFfW4X7pyd637zTBW5Dnd4k339fFpW23cFR_41B562W28Kz631v9h50W2R8xtR5sJFG8W5Dtg116BNMpFW3lms9G7JVfm-W5Bjwt78QPxjWVwGqkM7TY6mKW8H_yFc1v5LnyW2w8BMG28MFKNN1wNVdc8MQgVN2LPQKWQCrLRW7vMXmn1DxJJmW12Qs5r20V9R3W3NRVD87Snj10W7GzMvM6cwDDNW8hQ6SS93tkHBW6hnWgm1Zy1D6W6zsCQy4yVnh7W1wM5vL4ngN7LW2J2Qcb4KzhsjW4Dvf_y8wVrQ1W5zpR2j8RPytCW59qscV2v0ybl3c8l1). [Low adoption rates and churn] Connection between low adoption rates and churn? We found a connection between low adoption and churn. With proven data, [find out](113/d2rn9K04/VX4VV656KTpsW631w__3Q6bfkW1CR2894Qg9zlN3hBC7c3lScZV1-WJV7CgLyYW77pw4J7LhvzxW3xzcKl7LKVySW6ZvXJM1lGjNrW8kkRgz7QGXw5W32XHh-4ynpQnW5bx3yQ9lJ7pHW46dKZC1-wK0TW6_Nb0M6_DdHTW1VNMbt47Dn9sW2nC-9q6DswZjW4XmmQ98HwGyBW5wPJy_7lrqYzW91GrC11F9R94VGpP3d4sjcfJW4GB3cT2zyCZpVxpYYG7jZjCfW5XysrX49FtfYW1fgmpD6hF9BzW8fwh5B80pf74W4TsSbR2kGpL8W4xTYk37mjvNZW62bJdF5rdt3SW5z3BW698hFQkW1kCWBf4Wzc4yN2Zdc8CYSqPyMrJBhD46Ww0VDpqcH4lKljMW5RkNkZ1kDVPhW46jHwp7JMCzkW8xxP5_1jhSzV3hvM1) what it is so you can know when to take action. [Help your customers] Help your customers get more done Your customers don’t want more to-dos on their already full plate. But to help your customers succeed, they need to do their part. In his [post](113/d2rn9K04/VX4VV656KTpsW631w__3Q6bfkW1CR2894Qg9zlN3hBC6X3lScGV1-WJV7CgKP7W8xMnfV2r6DQQN2ng0lhYmHBNW7DvN3W7klgQ5N3klN-C6p2FwW6RrSQ99bhzygW6L_KW61R8WdJMxkCLdK9ggYN4D3XJKWmYRqV1RZmf9jXGHFVnj17Q1R50bwW7lwGwK253CvTW9hH4046RpHXPW4xxMxF1_Lf0-W44hpmH4SlCFjW4GY7yD4g20g6W3V2kdL7lWKhgW5p-_5164xbMyW17kDY_4qXhG3W3mLTwH6kYMKjN5XjKScSRg-xW68Z4gd80GDQyW4Pt5wp91hkHJW1M5dGH3d449nW94Fv57899BBpW7BNF9M3Ym7jmVMsBbz2fyD9lW5pn8bC21Z4LJDTY7wCMy6V33xL1), [Chad Horenfeldt](113/d2rn9K04/VX4VV656KTpsW631w__3Q6bfkW1CR2894Qg9zlN3hBC613lSbNV1-WJV7CgJXYW9dfBSr4br84lW6LtxVD2cLDTSN7RjGnTvMG5PW1B5KHT6j16xXW4pbYN36ndz1hW3jjXbT27vbZkW7pF97x7Djj1FW8QMP8G1G12F0W5J5mMz6Zjqq6W4zNp8m4CTFLvW8_yvp426lWp2W7JzyQx5Dq62FW73V5Nb1pQs8CW6RbV-N7R2d83N4Rq-30R7h55M5kzjsKVDfvW50dyPF2FmvyHW7SkL2c36D2kKW2tQqXG2Wzk0qW5MThvj73sJpMW6l0WhP7k9lm5W8KcTV65-3l3v3gky1) describes just how you can help your customers get more done. [QBR choices] Choices that can make or break your QBRs Whether your customers get value from your QBRs or never want to attend one again depends on [these choices](113/d2rn9K04/VX4VV656KTpsW631w__3Q6bfkW1CR2894Qg9zlN3hBC6k3lSc3V1-WJV7CgGHTW7hYl7r8RKKjbW4YLHy05mMlWzW5hlGHx1Jdtk1W7VzWFR9kmyywW91dlYq8krpbpW1qwMmY3qJvxFW986MX24mfsKHV6lW8s2jshgkW3mf2Wd7-J6VhM3FJwb1LgpxW8dSknB8MvsVXW3hTLPm7cKd6CW3Gknn841x62mW4Fl5661-BD9MW1kZWhx3Z6wMYN6-Sb6G8zmQkW6dRbNN8Fxr5RW2BdgZ-6Glhy3W2k3gsg8HMqDFW5hK6rx90VplbW4ZpFXs5h38k6W4YnNyw1rWvC7VQPgWh6qDY9KN5rLv3VfccHc38zd1). [SK_Newsletter_LatestGreatest-Header] [CS-Survey](113/d2rn9K04/VX4VV656KTpsW631w__3Q6bfkW1CR2894Qg9zlN3hBC6D3q90pV1-WJV7CgMKXVCcjYK5_Z2f8W54NXm259BZR0W7T6s8j8t_vsTW5CDG_14FklCPW6gW3Gw9m3tvCW2RjCMV7wmTv2W7LxjGX9j4l_NW5cQmsC8d7cDQVpfhKf49dZXGW3ld1718hQdgVW5sxJ1v1SsS3GN6QVwpCVpX4wN3NkXvg-LVHdN69bp1d120VgN2v06f5mhctKW9fTr4T4C_-XtW7LsZbf2_2GMkW7YSbwW40GXwQW5Csp9F3xncjyW1TKRjB87DrR7W7XD9wG7M0rbSW8Q00_83jFfJPW6ctKvW31HGnTN5fpLlyq1mnRW8T4WrS1YzwbbW4DXn5m6z3vSz33BG1) Global Survey Results You still have time to see the latest findings from our 2022 Global Customer Success – Intelligence & Automation Survey! Find out what your fellow CS practitioners say about customer success and how intelligence and automation impact their daily lives. [Download the Full Report](113/d2rn9K04/VX4VV656KTpsW631w__3Q6bfkW1CR2894Qg9zlN3hBC6k3lSc3V1-WJV7CgCW6W1SW3Zj72_48JW6JNDzZ5dFYPHW5jDSGk62wp4hN1RpqBW5bTWtW6Bz1_M2nlrVJW6sf34R3lpn20W2RkxQ_4gQM_VN1b4JlSSHkcBW3PBZNs3M95g9W73KYSF2Q6l6jW4F_C3_7rrbFkW2Fqny08Rv7bYW72CHBK3bmtLrW1cyJSL13r0r0W5tvSkC7R_jgFW3C4KBC5-_L1dW6dhzYy3B4ZXZW1RLMF_1BjkdqW1k7-Hf4xP6l2W6mW48W2cYGv4W78G70g3P39yRVV4sPZ1hVqHvMcNF3YsrRMKW38x6tV8n7Gvt3dBn1) [ROI Calculator](113/d2rn9K04/VX4VV656KTpsW631w__3Q6bfkW1CR2894Qg9zlN3hBC6X3lScGV1-WJV7CgQmkW7wBJJl4-HMmXVw6DGZ2G3rb3W5MPFdG6MHBX0VYBwxC987RVCW54Tks97f5yyvW6QnvqZ96jCtTW8zNKxg1hYTlKW5W-xWm6CF1j1W7mfTRM6p2qkgN5-ppx4nmgqPW4jzgn_7YgwbyW4LBDT36Bc616W2ZTQqQ3GWR0-W1P33bm7JtkSfW2NqgKN3lR4kGVSjVl_8YKBt4W14hvKH3TL9brW9fs_L52CKdkCW7dRRMS3Ym6HkV_LRTd4BHH0qW6gXkKg4crlgdW6J0M8W6m7YGHW6tdcbG847B4wW1M6jNS6SV4SyW8vRClC79FlzxW5-sBDV7FCmBwW8Qqnry8qms2TN5SFShndgJvk35pD1) ROI Calculator Ready to see your ROI potential from using a CS platform based on your actual data and goals? Then try our newly released ROI calculator to see what’s possible for you and your team! [Use our ROI Calculator Here](113/d2rn9K04/VX4VV656KTpsW631w__3Q6bfkW1CR2894Qg9zlN3hBC613lSbNV1-WJV7CgGH1W5w-2q987BTP1W96T0Zq54FHBPW7pnmMR6rDvD5W76j48124LHMXW4lJn3939HVRyW13t71b3r5lxdVQy-bS1lhjZ2VSDyHH1V-tlXW3JmTLM2kzRrRW6wGxzr339WQxW5Rts-f1-VFMVV2YPC03rDj53N18B9DyhtLhvW8h9XdP8Z_w6KW6-Fvfn2ZjcJ0W1ggCQH91wSVsW8kx8cD32MKbRW4G_c5y7KMCB7W46yKJ58bwTDDW17rrVm6C91rgW3xG5qD6bDG8CW9h4_-35C_Xdy3nXr1) Need a deeper dive? Explore the SmartKarrot platform or book a demo today. 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