Customer Success News: Top 10 Customer Success Podcasts For You

All the latest Customer Success tips, trends, and inspiration in one place. [View in browser](113/d2rn9K04/MVWbz3LkzpyW16tChG8Y9RNZW1HN78y4RfMY_N1f4_Yf5knKyV3Zsc37CgQMdW6WltW67PF5NKW4kYP8p1TFVbSVGyp943nV54gW8Nb1SS6s-Q6gW1b7tsK5HN2B-W1b04fC5vZn2JW4CfK071J4rRMN4mBl93kvHdnW5rwW921TYlktW5YLb7y32fC70W1yn_cK1pNkTYW7915w786X4X_W1ht4NL1BMRGNW8yrFcX41x0GcW8X5kZ06J2C9WW3JygF816BqbTW6n8x-h5q-Q-SW4KVqjW7Cd_k5N3W77JDJFXbdW5FKXDc89SwX_W243Jbm7c1x2tV7Prw14bw63hVGJS2W3_cXq9W5JRySc4jT02YW1mHDQr9jvtDBW2Xmdzh2jQn8vW8Xl6jP8zy4NsW1lsxZl1hWTy9W7hhXRs6jWQQVW81xXTN55ZXZzW6q6YqQ22XfZcN4vnHKCgs8HkW4GxVc37QNCfJVK9j6F2F0CL6W3qTcXd6H87XpW7CJ3rL2D7NMRW4plGH38CxH-QW8rnby17FGxrrW7wp1ML4-cP_PW6DQNFG7QJxtRVtx1Sv2FC0g8V98Pnc99yh6z3lb41) [SK_Newsletter-Logo-1] CUSTOMER SUCCESS NEWS Top 10 Customer Success Podcasts For You [Customer Delight Perspective] A customer delight perspective you don’t want to miss We’ve all heard the age-old debate of whether you should or shouldn’t delight your customers. But [Ed Powers](113/d2rn9K04/MVWbz3LkzpyW16tChG8Y9RNZW1HN78y4RfMY_N1f4_XG3lSbNV1-WJV7CgGhRW9h9wQf38--dfW9gzFfY8n8lJBW1WcXhZ1jQlKKW81lBt14TCmVrW1QQ_XJ73LK1yW7zMglj2jQy6NW5xksHW4WvChWW5VBrJQ6KQgH1V2Bb1Z8jM6xBW32N7hn3wYySqVPtBm-2Bky5bV4HZNq8CrkzRW9gZ-g47FfLnxW5mhnmt91HkKDW6zVB4L4ycrLsW3ZFPHd242xMnW8S5SKq57nfXdW1cYY6q2qvnthN8-3sKMSJm17W1JnFN83q4NsWN71ScBKNF66WW620d2K2TS4q534sp1) has a different perspective, backed by a recent neuroscientist experiment, that he shares in his [post](113/d2rn9K04/MVWbz3LkzpyW16tChG8Y9RNZW1HN78y4RfMY_N1f4_WN5knJ3V3Zsc37CgLGlW2Gq62W2t_yT3W7cvRvy81LSrMW48YQvB95y6-mN3Qkfj4t5pCSV4h34m2LDNpxW1QJvc78Cm6S5W6G1JTp25Gg0tW8_1BfS27ZrmBW7cJW8s2cQmXrW8b6bpF6n2yKNW3LFP3D10pT7hW887p0Z84-sycW5VWB336YhtzVW17yPPs1KLDKVVCfzP87sSywCVWRcQS7BltnnW8gZ5vd3tWgcZW8N1gg63xg9mFW1RtmZQ1r1xtwW3w-6-63P7_z9W2LmkMn19ZQGbW55Dm3Y5MwmNhW91WH-B4XDDJ-W4Xq7lc75cKhPW8m2Ykh451H6lW1bkMDS8TcR2wW7Q9GWr61LB4kW5mgKcT5BPL1rW7s2sxv3slRn1W7gLjPh2RpZvmW4C0K3Q56w1kKW57CbpB63xJBw3hKN1). [Customer Success Podcast] Top 10 customer success podcast Looking for a list of CS podcasts you can listen to on the go or in-between meetings? Then click [here](113/d2rn9K04/MVWbz3LkzpyW16tChG8Y9RNZW1HN78y4RfMY_N1f4_WN5knJ3V3Zsc37CgMZYN55YBwtjgm-pW5z4kg66Nw0GdW38c1JD7hgSVgW3828rf8mw4j4W4JfMq_1-2pytW5XyBt-1zyMBVN2n38dClSMYvW7WYj-J5t7PsMT7xRG6R02CBW6rqc4n4Pxn4CN7g7_rWMCczlW8N1KXd7P3s3LW1_-tc21DH1jLW1S4blz8vgtyhW57W7Vm4DcqslW8jyyhh1CJhW0W5GPHpP7VjpkVW5F3Y8s3p5rQMW2FFv7Z3k8NpLW5qsry911__QdW50tgNG6_BR7DW7LRrxm810PBgW1kmKC15S0TCBV7mLCv7QS4TcN5PhF2v-MDvwN63XpHkh-N2FW1CvyPh3jwVH1W83sxmh6WT28wW2c2cyB2SF2pQVM6nPk4MwlPGW7Rqsc191-JZSN2fbQ-4nxlkJ3bbt1) for our top 10 customer success podcasts with something for everyone! [Multi-faceted Teams with CSM profiles] Create multi-faceted teams with CSM profiles Want to create a multi-faceted team? In his [article](113/d2rn9K04/MVWbz3LkzpyW16tChG8Y9RNZW1HN78y4RfMY_N1f4_XG3lSbNV1-WJV7CgLzvW6s-hkz954h-KVy1PdZ4JPSXTW5Dn5BF3VmbqDVNvB9R3-L_9qW50ntsx3YGw9-W8kr7qV2l2dQJW4mvfrS1GWL8BV8LwZ68syRWKW4B0TjB5BjNMKW2RXc528ZqF8bW3KT7f73XKTt5N7-cyvkcNDNzW98F5Tg20VstdVlmJxt5SYcwPW8YqBZr8dCxPKW15L43p1Wkn9FW2SGPT26jmmBBW7jKPMV1xK6MgW800vWq8vq44QW3Q4Db_98DGllW7gZjfw2MWFl3W6vS6PW5yp2WW3g4h1), [Guy Galon](113/d2rn9K04/MVWbz3LkzpyW16tChG8Y9RNZW1HN78y4RfMY_N1f4_XG3lSbNV1-WJV7CgVHhW3HPwMC7hbq05V9cVTK5wtz_9N2jh4jNX7vGVW4DKFYj6chjFWN2kVQsMP2wSXW2R_0qR9gBtKlN1yTQ_fj6-zfW75k5-H6btsyyW8lJjD82tNKMXW4TBJYW3Xs_sfW4QGK_n2bk8vTW4xDss08cS7wvW60R0Cv73MJc8W4Kjrq855QgrZW283Lpx34Fv95W67_w7t57cQGRW8xH83Z420K2DW7cNH8d29-5tgW4FRSSc83HxVyW21tFtK9lBsPlW3HCgBF7khsq1VqqDD_65pZ-r33VQ1) discusses how you can with the Customer Success Manager Capabilities Model. [CSM touchpoints] Do consistent CSM touchpoints matter? Data says it does Our data shows that engaging with your customer does make a difference. Find out [here](113/d2rn9K04/MVWbz3LkzpyW16tChG8Y9RNZW1HN78y4RfMY_N1f4_YS3lScZV1-WJV7CgXBXW81qxYv5zbm1vW1Pbn216D8FPHVbXJcm2Qfn2TW7jGKzn2tdNSfV-nFMS8lcjH3W4VnX6l1_wNSsW8z6wzC2Yl_0PW2dQypg5nWK6FW3k2h023nVmZgW1V07XD5flFjwW6GD70k10n_r0W6WqjGP86SM7CW18plzf488xKLW7Z9pCn1dMRYHW7YbyzT3wNT8qW2R86Cd6_V6-RW35mJK96hpVYgW8pPPjR3rqSswVVPNJp4vKKG3N71FKbLlFn7gM_JfPz6c7sDW58kknM5pywJdW8H_LCP8796fyW3V_d7b86rk7CW4x3kbW5yFP7kW5hm5cn6Vmt2-W95tTdG567BjDW7zMg054d4Rb4W65GPPn2VhMkCN5ZmFQ6K_FDG3qdr1) what happens when CSM engagement drops. [CSMs Relationship] The one relationship ALL successful CSMs create This relationship is one that successful CSMs always make sure to create, according to [Ashna Patel](113/d2rn9K04/MVWbz3LkzpyW16tChG8Y9RNZW1HN78y4RfMY_N1f4_XG3lSbNV1-WJV7CgRxQW2-YFv_6xj6CyW5PhgNZ7S1gjzW73D_hy7-RSB9W515xx41DdNQLW8kSYHN6jdtKpW5pDfTS4BL9L3VYhCgP1nTV_NW5MyVdl1q2MlLW6PSs8b3WdxqXW1tDP4-3G1py3VmwW7t3223zyW7L3MVr4ptFkvW8ynmRL94Sw77N1VczWhpGXpBW6gBHS-3_2NP3W6Q-l7g3DMddtW4Qt_V-1rCkLzW50mrty6tqvrdVz5-Zj1cgW8WW2MGZsP7tfmvBW6zxMlR6DqNHGW19qBx523bsXy3gYJ1). Find out which one it is [here](113/d2rn9K04/MVWbz3LkzpyW16tChG8Y9RNZW1HN78y4RfMY_N1f4_WN5knJ3V3Zsc37CgB3QW8-82yB272v0FW47wsQ_5BBFGSW4N9p555x8YzGW8nKSlQ23pk2KVwY2JW7Nrl_9W7ZN84d1Xm-Z8W1-Nc7n7B-X3PW62gZ4M7mRSVPN8pxRGNnzcKdW7bg-KP4qshB3W3KC0p91jG7YCW2nR8sK4MRN4WN27vLkZqL54qW945FKT1rXsnCW8TpPbm3qQ9CpW23z-fZ7R33vNW2WZJpq10p2QWW93F5ZR93swX-W7_3sHn7MpzQvW1qx9_c4GllZlN3fwsxgjr3whW1ytsd33d0mc1W99lzdw8YdSkwW11gp9C1gdSgKW5RxSvd9dWmNjW23T1VK2qfjlfV3Tsby4T5j9KN3s3lFNxTB-SW2YFM5P6k9x1cVxpzyc7vMlDkW4zKsJ-4kblJ5W2f8s6f9csVT537dc1). [SK_Newsletter_LatestGreatest-Header] [CS-Survey](113/d2rn9K04/MVWbz3LkzpyW16tChG8Y9RNZW1HN78y4RfMY_N1f4_Yf3q90pV1-WJV7CgM6-W97Pd0z55D9LZW6glLVM80lvDPW4jKqqp6m1n0vW8-rJvX6y7lHfW7RSDBv4Kt5F7W41J6NT91n1MFVr2xpp4z98B0W34rRJQ5Syv63W9ky6Th6Yhf9fW2l0p2K1PzrStW5T6Jt31QjRZLW1xmH655yQS_zV-dK-v13QXKvW1Z3Hfj4mBR6VW1ky4MJ2_3M13W7TGSfD5NBNCpVFyb4Q4NfBJ1W92cghq2lPR8GW2BGFTx5wvmrXW3K8Nsr7QmgN7N33wkgtWVRy7W2MRlNn3LKfqyW91xbqb2wdCxkW4-g1g7402klCVK-lXN1KkQ2SW3B1wWT4bGXSb3hXv1) Global Survey Results Find out what 700 of your fellow Customer Success practitioners think on topics like intelligence, automation, and the future of CS in our 2022 Customer Success Survey - Intelligence & Automation. 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