Impact of Trusted Advisors

All the latest Customer Success tips, trends, and inspiration in one place. [SmartKarrot Re:curring Reads] [Tip of the Bi Week] If you want the board’s support of customer success as a company-wide initiative, use data to showcase its value to them. [CS Community Highlights] [RecurringReads_Nov2-2022_H1] Impact of being a trusted advisor Everyone says you need to be your customer’s trusted advisor, but what does that actually mean? Jennifer Chiang shares the impact of being a trusted advisor in our micro podcast. [See the impact here](113/d2rn9K04/VWtkk_1rvf99W3WvSP52RF1sDV5XFwB4Tf39zN8_nRGw3lScmV1-WJV7CgM_4N6xlhYvtLTgkVJ4c4L5TJ6chW2771Tx7qWR8-W2nrKxf1Kh_jPW655TBC1wZv29W4LM5V_99SK7NW76wKp62QHZtvN329bj9KSzSLW49vC1f1Z-R-TW4qRZDz3x6h2sW7DVx0D8tPrnYW5jjy_M3f1fSTW5NfShw1-W_MVW8GdZvc6p-d9GW36fgMS2sSyj0W5pwvms6Yc33cW1wcp4g97Q5T7W4wsqj06-5584W87zHgS2G59WTW76MZpl1DvltSW9clylT8JlNy0W5J5GHl4jTFcjW621cC-7BqthQW7WtR991hWLJFW1WTcSl69B19fW2Mv91j1WmfKY3hYT1) [RecurringReads_Nov2-2022_H2a] Solution for customers in cost-saving mode In the current economy, more customers are in cost-saving mode. So, what can you do to make your product a must-have for them? Daphne Costa Lopes offers a solution in her post below. [Read it here](113/d2rn9K04/VWtkk_1rvf99W3WvSP52RF1sDV5XFwB4Tf39zN8_nRGw3lScmV1-WJV7CgMcDW6s7y_313g0vpW4GRYwd4YgvGvW7f6PZJ2j1SdkW6KzlmB4c7bNrW1b2Cw33yBZWnW1jJTBq7p_PQ4N2gTBQNL5YspW77m6hP2_lgS2W3f7Fks9lm67XW5T0-rP5h2zJgN97PkmTkXyf4W4kFYYf2P6BKmVznqY045nq_VW7kxQ1-6CBV_dW8_T3FV8jTJgGW1szpfT1SjR09W6YB3wh6MXtSwW5102wF907nNPW5wFL3-4ygD2TW8cy6ys2Kg17JW2L2G_W4KVtnvN5bFBV6xz6BBV1zglP3TSxbNW5vkLyF42zXCPW21lS985Rsd67W4mdNQ91rzR4V3kXT1) [RecurringReads_Nov2-2022_H2b] Why your customer success strategy is probably at-risk If you rely on one-on-one customer relationships as your strategy, Jay Nathan says it’s probably at risk. See what he says to do instead below. [His suggestion](113/d2rn9K04/VWtkk_1rvf99W3WvSP52RF1sDV5XFwB4Tf39zN8_nRGQ3lScGV1-WJV7CgFTZW72QPbr294kxXW17qdFX5qw-Z_W7CstCM5V2L2CN8QR1gmnx9jQW2yLJWc34xW44W7ZFlWP3R9sQJW6_KqTN5JWYx4N2lTVXgfl8PtW8nqzS77fJds5N8Gxrx324vwDW4QxsDv1grXHNW6NRNWH34285PW975YPL6mfw2RVdKCpK1QH2jyW1L9NQX3l4HpqW35yJZc8sbjPwW4cbnF82fq6YGW5YqQHL5TY6blW220qsZ7vG_n2W2qTzL47lz3mlN8F1jDMGLQzZVWrpSK64YdDcW5PzZSQ7p5BhnW884Bqn5HHM9rW34qP1x1BXzkQW7KFrXB1rkGSxN2vlMfLQr2PbW7NhXkw4LJHvJ39rR1) [RecurringReads_Nov2-2022_H2c] The hiring mistake you’re making If you always feel like you’re hiring but never filling the role, our CEO, Prithwi Dasgupta, recommends what to do instead. [Read it here](113/d2rn9K04/VWtkk_1rvf99W3WvSP52RF1sDV5XFwB4Tf39zN8_nRGw3lScmV1-WJV7CgDWSW2BBPq84VF5_wW31fRCk79B1hYW2nj5kq6CddJyW76PL8n406cprN2RcX40l-B6hN7p61l2mBYTzMHkMzggL32cN81BRQd-dBq1W6l7L2T55HM0MW6Yc8M05kLzQjVp7D3l2Ny-DtW1nH5-04-0jn6W4WRT_W5bVRkXVKPnF-3m--v1V--jyD8b6BPBW8TlvCf384V8FW3w245X3kw8zdW8Zj9JH3_wl3kW4fH5lq5bzz2LW3c9F_92kZ-94W1dx9wg6dkWTLW2FHzYS3_zF6LW4w77pS7g5Wy9VZ35hp98kw8yW701cP625Y0KKW8Q2BBg4QhxqC3kwP1) [RecurringReads_Nov2-2022_H2d] Customer success is a selfish game Do you have what it takes to play? Find out what Michael Su meant and how it relates to CSMs in his article below. [See here](113/d2rn9K04/VWtkk_1rvf99W3WvSP52RF1sDV5XFwB4Tf39zN8_nRH53lScZV1-WJV7CgTmbW8wLzQm4GRx5NW6198SB8G-hlWW606DKv8g6Kr1N4cKxnc8-FkPW9htbXm2kDRf1W7yycy28nc3-8W6C4pxS5Zn7y4W6Tblbk5_d7bgW13X3ZT47q-0lW6C3hfl42lVC-W4MsMqR8PwPmXW7D_8m_8PH2J0W3X4y-R520nGyTJDL35JQwYhW5NF1cl5NPbcwW32vh8-90kNxxN7Fv5bvhgXz7V13WlJ7VJ3KpW8_48MQ4SSVZ_W7FyFkM2Dt2lRW8TZ5k042zkQnW3wLlH78BZ532W1hRXhd2Dh4z9W8YRcJ_4LMkLFW9lLDy55VYPWtW8c12pB3rSgSwW4m63Vm6x7-xwW2L22Lv47xNtyW6wDRTW4TqXgVW1_b_SN4GghBj3kPl1) [The Latest from us] [Podcast_EpBrandon-Thumbnail] Customer Success Leadership Secrets Prithwi Dasgupta (CEO, SmartKarrot) and Brandon Almendarez (Director – Customer Success, Lexipol) decode the secrets of high-performance customer success leadership and deep dive into all things Account Expansion. [Listen Now](113/d2rn9K04/VWtkk_1rvf99W3WvSP52RF1sDV5XFwB4Tf39zN8_nRGQ3lScGV1-WJV7CgBDRV4GTmp8WRMS_W4s1QC33WQvMxN7Hvx_D1rqPtW5LXr3x5sznVmVmstSj5Ktb-2W49VW8p24zYvdW7P-mjx5sXn68W6gx1dG1W_j52VnQH_m670qLlN2M0J8wnHkbvW8RyKpD6SCL9bW6KqBb254SbKJW8spM9h2N4n4FW5T-v8P8v7Jm5VgDcSL91c8c7W6vq1Wd6nSJ0hN250lvQfb_QnW1R1Yh49l7D7dW3YVYj47cTHFvW4V9Bd22vQk0VN4kqQsJ3tj8QVXsSRk5mhmBtN8PYX3xRjB3NW2_NLdd4KzMTvW7BFr7s78YjXNV5wFnH1RbxBPW1R4jvP1-1W47W6c69Sc6wySkC3lTy1) [SmartKonversations] New Feature Launching Soon! We are almost ready to launch our newest feature, Call Intelligence. Highlight calls of interest, analyze keywords, and use intelligent insights to improve customer interactions. [Learn More](113/d2rn9K04/VWtkk_1rvf99W3WvSP52RF1sDV5XFwB4Tf39zN8_nRGc3lSc3V1-WJV7Cg-rgW2X0gzt1nwwBKW4s8nvN22T8JXW6w7nTy5c5gmyVKNkMY7szbNLW6xKVV69jkcLLW5KGHvF2P0705W5rnGS65P1cNlW9gr4mn338cPnW1TGYZz35h2xxV3qy841r7hbsW3543dK1VqRhpW3Dq6TX17Y3PsW5cNKYM7t8SMwW7-0Hmd6SYfN6W2v0VPH1QscbTW6mf9Rt8B6R_WW132mT92hs0hWW84G7p68vNsn_W5wGLqs9d7K1sW4TPr5s4ywRmQW5dsCw04nMLXcVsnsV42W4_MMW6nfzSB1Pz0XkW2ldnJ42q9vX_3jq11) [Survey2022_Cover-LinkedIn_220720-1] Customer Success Survey 2022 Intelligence & Automation Get a free copy of our latest report with insights and predictions about the future of CS from over 700 participants across the globe. 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