Levels of Customer Success

All the latest Customer Success tips, trends, and inspiration in one place. [SmartKarrot Re:curring Reads] [Tip of the Bi Week] Your CSMs aren't afraid to help your customers grow with your product; they don't want to sound "salesy." Help your team shift from the mindset of selling to your customers to identifying and offering value-based opportunities to them. [CS Community Highlights] [RecurringReads_Nov1-2022_H1a] Levels of customer success Your current level of customer success can explain your revenue potential. Find out what are the different levels of CS that Paul Henderson describes in our micro podcast. [See Your Current Level Here](113/d2rn9K04/VWSsYG50Tj3ZW6vwqsq7qLRGkW7nzmJr4SpLQpN80643w3lScmV1-WJV7CgZyXW7cG-BV2zLZSpW3WBRxX3sml1PVVgF7R2hz6pkW3wNrWs4p0PxkW3Mstzt99XVB3VTyrxj5pZVWpW7JYQ_H45V6QsW3jjSXP4vv6v8W8d7Vk73xs55DW7QJlJP9lBw80W4gf_np8l-n7pW1dv7f53lCtq-W7xcKv41mRMCgVYfLzM8-GZGwW7wz-Hx24Vsy2W59cNX26RRxjLN4t439xtTJ07W62Kj_b6rtF4QW3YvXgV8RJhy9W6N12kc4cW2FxW7pYybx69DVndN5cgmHlLCYtfW3d-Jhx6sXRb-W7rcRcF4FM02dW9hmjpZ5QhhpFN8M3BCk_TcTn3l131) [RecurringReads_Oct2-2022_H2d] Our economic situation requires more customer success When faced with economic uncertainty, companies pull back with layoffs. While it might be the only way for some, Wayne McCulloch says there’s a better, more long-term solution for most. [Read it Here](113/d2rn9K04/VWSsYG50Tj3ZW6vwqsq7qLRGkW7nzmJr4SpLQpN80642X5knJZV3Zsc37CgPmqVgVpkV6-kJFxW1cQX493BWKMNW6w6CS771xqfTW3y29_m3lc8zzW5HfLSg2GL6nYW3mtfWr45r5fWW64lz897fC8z6W1M23f48gY1FRW2h6zyt9b0pWTV-cwmL68156WMNCqsFNgWjTW54r5P-1Vc62HW4fsflK7V-d-KVr3mW-8d8NFKVrCJxQ5FDlpPW69K09Y8bdD5dW6lyzHv6557frN7-FrrV3PYkVW1PwtJC6HN684W4gPDBB94BLw7VCdr3j8xt7gmW7KFP25259cfbVM2v7254CCnrW4WBnGG6MM2p-VgSQpY22YWbKW14X5pl1wQWDRW2Wwrv445NLNlW4ppbrZ6bxg4SW8LnrvQ55-RcgW6XC9pW5KTTBDW1d3spx5p36HZW33539C3NDsytVTz1c483qb8HVM1fw86NL0KZW3kkXLt3HG9ShW7shXtH56d2JWW8-lRz-7fVFx3W31wbz16Wpf8h35vF1) [RecurringReads_Nov1-2022_H2b] CSM mistakes to avoid Making mistakes is a normal part of being a CSM. But are your mistakes costing you or your customers? See what they are and what to do instead 👇. [The Solutions You Need](113/d2rn9K04/VWSsYG50Tj3ZW6vwqsq7qLRGkW7nzmJr4SpLQpN80643w3lScmV1-WJV7CgPgjW8SdcrQ6v2pp6W3hnzNd58K7-0W2Bc8s63DDjr5W6LxpX02bbB6LN3VRnPYLtSpQW2VhN3P1wPBCmW96zr8h3F8qJ6W1XQNs18RYCh_W6wjtSS4zsVcqW7psy6X1Kj9pTN4hTBQq3-BqlW2hMCrx3Kgwh0W8vrgHM4DTfsRW3knFP72tM3ltVPTmR84xWjR_W9jpHs-7mL1NzW3sVmvF1Mq7nrW1_JwV_5Qt4ykW4HkYhC1vqWCgVw7Kv25n9RCjW3r196f3zMdJQW5fTBJ08MNSp_W7CfTdF6clYpXW94hPfJ9hVGkyMnFyDFHxq8BW72WF-Z98Bf3f3b5D1) [RecurringReads_Nov1-2022_H2c] 25 customer churn factors Do you know why your customers are churning? Most companies say it's the price, but that’s never the full story. See what Anita Toth says are the actual factors that contribute to churn. [See the Factors Here](113/d2rn9K04/VWSsYG50Tj3ZW6vwqsq7qLRGkW7nzmJr4SpLQpN80642k5knJmV3Zsc37CgBd5W16XWrv3VFxvpW4Ny9s82Q6MWFVXQ_4K3000ZpW988-Qm119gT-W78mPLX7G-SRtTn_cK54TZFhW4173NT2yb6-vW79Nkgt3jcWbTW8BRz-b4hPnM8W2sMH3t9hXyfdW1_ggdl1qDgmwN4mv9mqB1cD1W4R6P2h3RhtWqW7-nBk73wwqB5W3WPPWb2BCSDlN34J-YCyLVQjW9f5FDm49NJS8W5gR1jv17mQs_W1Sd-kt6Z8vDWW4bJH0m8KdlRPW7qD26m7Xk4BNW4CcLkW2qlw1cW24fZyW3GRZ2ZW3q-fs35z10xqW1dk3SW64RHZgW4QCnQ08wFVBXW3bY4sl31xSGFW2j2l1M6dZ59yW7VPzrR2w8h-ZW3mPYxP1kVmmZW3YnbVQ2mFW6mVk3-cb7Jt4lWW2nhJdY3LvKkrW4Q5tZp6YfhNN33G21) [RecurringReads_Nov1-2022_H2d] Must-Haves for a high NRR Having a high NRR takes work. In Markus Rentsch’s post, he discusses what it requires to have one. [Find Out More Here](113/d2rn9K04/VWSsYG50Tj3ZW6vwqsq7qLRGkW7nzmJr4SpLQpN80642X5knJZV3Zsc37CgRFtW6Bpdc52tl_11W60jYQ55KLMyxW2Dg-xB8VVtsbW5bM9R06ddbjrW5_R0lp6-D952VScWcH6bkH_lW6t37Ly7g_LQKMC03PWbqJk6W2J2d-F6lxG8VMwdKKZW160HW8D2yJ16b8ZNVVsGv794mwdM-W3MzV1S2PrrX6W2Ln9VP9cKkYWW6JQXc_7dnVvNW3-ncYL8r6fVLW3vQtbZ8lwYzSW7VJ5Yp1BHmh3W3M6n-b712KnfW5FFnDr8t2gw5W7MfbMB9f74k2W9fHDjT5Xdx2xW7VWgQC4_fP9mW9f-LrK4C2FGCVYDP5z8LgwqkW7M8RqY8CnjPBW1Mmx9K2ffgb7W4pcwSj7WNbSpW1tjdkl80LBGsW5gkGzT94jccrW5fFbc714mqKLVr9hPW8bfZTJW2sVW_x8k1Wl1W6Bn57r63V_XQW2z4CLS10FMkKW45CWTJ4dn3GqW3t0ftZ1BpTX9W3Zb-ds1468cy3pW91) [The Latest from us] [Blog_Rohan] Customer Success Intelligence Podcast Need help making sense of your customer data? Then this podcast with Rick Adams might be what you need. [Listen Now](113/d2rn9K04/VWSsYG50Tj3ZW6vwqsq7qLRGkW7nzmJr4SpLQpN80643Q3lScGV1-WJV7CgR67W132qHt55q0tLW4NsJtF6sP9LHW79C7Z749B7M_W5MGPyn45xJFbW6KNmWp6f_6g-MlV8JdMmCz3N1Khdp2Dkf8YVz-3ng7kwtP6W8XNk3f1wJ1LxW7Zx_R069_lJnW7q94Ch8HZ5TjN6hhN3yHlJD0W5mJ9Zk2w8rfqW2PNJSK4rBrmcVNm-5k3xsWgpN4VwV84PFcb0W3Nz4wL2lBcGBW6MMfkS2RTKmwN68kHZCdkHt7W4LLsHw96NqZ6W1D7DGV3Q1pHQW8-0KKp8drpDqW3HhNCy1KxPVGW8Tybwc3HdRNTW20n4W26pZZLZW4vj_l06bQ75jW6ZvyJk8d4TFxW8rxY4q5VD8ZF3kZN1) [SmartKonversations] New Feature Launching Soon! We are almost ready to launch our newest feature, Call Intelligence. Highlight calls of interest, analyze keywords, and use intelligent insights to improve customer interactions. [Learn More](113/d2rn9K04/VWSsYG50Tj3ZW6vwqsq7qLRGkW7nzmJr4SpLQpN80643c3lSc3V1-WJV7Cg-S8W4PcDwX4l3fTQW32JTHr68Bw5tW8wbmHF9kRnjmVpBSbr1VdprZW3yth3R2DdLlfW8mZTqw2RlG8_W8wpYjN8jFvSXW49gXQp7cPs06W1B9LST51tZVyW6y0-1W7CP6vRW7v8w_Z8JnTQCW8gWgz-7xSGrzW7SXDRl3Ypt0pVdYDqG5JHGM3W1sgcJb183slCW70QBKV92MtXbW1gDvth8JRZSrW33DNz816dxgSW2HVSM270ZsMpW3lxfZ180vs_-N20b0G8pS4sKN86j4q_tbX9mW2p8CTR6947RXVmmLCC5GNptK38z31) [Survey2022_Cover-LinkedIn_220720-1] Customer Success Survey 2022 Intelligence & Automation Get a free copy of our latest report with insights and predictions about the future of CS from over 700 participants across the globe. 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