Should CSMs Have Quotas?

All the latest Customer Success tips, trends, and inspiration in one place. [SmartKarrot Re:curring Reads] [Tip of the Bi Week] While Customer Success can influence revenue, don’t lose sight that its core objective is helping customers find value in your product. [CS Community Highlights] [47_V2] Should CSMs have a quota? Find out what Diego Tjen-A-Tak and many others say in the comments on this topic. [Read more here](113/d2rn9K04/MVHgDZdrmZTVMTBmH2Lv7V8W6wcfC_4TRXDqN5VHnVm3lScZV1-WJV7CgNrlVfjVwD3mf_SQN53HfK_Fp22SN8fcMQvxwYL3W38Pq4j1Y_3-SVJ0L794W13BqMPsLTp-VrKWW2N7WgV3fYg6HW2cb8l68ClqFWW1g5bSf7LMMxdW1prfCQ6KnNFPW6qJcmS50jsJQW2HRrWD27LpBHW7lqjHn2mFNbcW73SDWm7wsJpGW6ZvyRQ3--vtcW7zF9BV7nksXqVqgj978WZzDjW1Fk8Ns78dfHlMQN8m3mjhjcW4kVWMy8kTqyTVpffD33_d15WW10VbF_7qFrw8W9jbM-_3j-S7CW5W8DSp4YPqn7W8lvQRn6wklLyW41y79X4TPQ-pW5Mn-ZW63Z3MDW7YB0-M94b2y0W4ZzL5C43KpWrW3dq-cL8wxD6431qL1) [CSForecast] CS organization forecasting Getting ready to prepare for the new year but not sure where your budget should go? Then see Maranda Dziekonski's forecasting models in her post. [Find them here](113/d2rn9K04/MVHgDZdrmZTVMTBmH2Lv7V8W6wcfC_4TRXDqN5VHnSh5knJ3V3Zsc37Cg-nkW7fq0KR79s4wlMrr8S4CSLcLW3V-s1F95YCxBW3zBPsx74-MVLW80k20y5kDlk0W6G3MYl7DZft-W59MlC53p7FVSW53cYr_2wM_hgW1d_syj6lV8WmW4NzmgN8rPg5_V1Ngvs8B64LmW2N_1hN1FNd_lW4PQXyp5vw-P8W3wccGv46s3JhW1RCrgm5bwmnDVGxrjD7JncFXN4r206CM9bvFW93v2Y31zgxCqW70wYfg2JQX6pW6vHp6T5kHT9kW97YvGc39-sK9W9b_zp37yG3TFW6KP-Zg3X9BfJW5x4M9F2DqW-gW32gYBD9j23dDW7yMlVp6nqXg7W32syD87-0QFvVcNFHm4YMs_RN2LwV14s8M6CW6mJ42T9fg2WgW41851n5_4nyfW2f6HF42_gtSL36bH1) [CSM-E-revenue] How CSMs can participate in expansion revenue Expansion is the next growth engine after retention. And according to Paul Henderson, there’s a great way that CSMs can participate in expansion revenue without actually closing deals. [See what he says here](113/d2rn9K04/MVHgDZdrmZTVMTBmH2Lv7V8W6wcfC_4TRXDqN5VHnSh5knJ3V3Zsc37Cg-9MV15vtj1T3kzbW26mKNR8cn3g6W3Xslqh4s2PQmW54jMS22R3KZqN8Dwq3Skxf_tW5vk8_y8lQyRtN8bRD-p24JNSVxRxXp3cG7RkW1sXKtw70XPW5W3cmq4p65LPdwW3YG7yW3BKXpGW5bj6Wt5GmXH0W7rNtpq6yHxqHW3-hl1F4xvnZNN25hjHwWTZr3W2VTslj74QttgW2B8tpK6MWScFW1k_q9k7krnmSW1FP5_V8cwHPvW8Zn4c47cHszGW6JctHj2tCZ8FN94cYC1LP1Y1W83SN773sY71VW8t7-wc3ZQWScW6151jF87wMRlW37_bwb8lHrbpW2Slhsq5q--hXN1_mLHHfmmwkN1MrggkzGKk8W8bjKYZ7V5TrCW1gjsTJ92vb4TW6DYCF73y5SXf3gXp1) [CS_Sales_V1] Customer Success 🤝 Sales Customer success and sales have much more in common than you might think. See what Shai Ritblatt says about it and why these “hunters” and “farmers” need to break the silos. [Read it here](113/d2rn9K04/MVHgDZdrmZTVMTBmH2Lv7V8W6wcfC_4TRXDqN5VHnVm3lScZV1-WJV7CgRbjW6pNYRT3v_P3fW13JDK510T2vhN59-bQ6brkP3W4L81HR5dDzBBN5WgP5MYm3HVW6dYnlh7_C8Z_W3Pw3_s99Mz20W2VFfNt3kXPVmW5VBz8F7ZlHB4W6tdj-36x20ZJW740jsQ3XKrHjW8Szxb92M9W0HVv_CTY8vbSM_W7J_Xx44yqcpZW5rTDh421m975W43_9wx8SlKqmW7KBfwq7_nT04W8N_LlG87KKFbW4RSPFm4q10S6W83pSCP3VQ-5FVcvLPM3l0Zf7VqR7r693kwv_W6q7v8q4lCsf2N8X8242YB6TnW1gLcfy2HCFgbW1f1nkY7qBkyqW2c5wH5892tcXW3BQLZz21Z0D1W3bj-xb4WKjgFW4VXcWm8HS2fx37vM1) [Business_Revenue] The revenue that grew your business But doesn’t all revenue grow your business? Yes, but not all growth is equal. See our explanation in our post. [See it here](113/d2rn9K04/MVHgDZdrmZTVMTBmH2Lv7V8W6wcfC_4TRXDqN5VHnSh5knJ3V3Zsc37CgHKKW4x37Fd1FDY4vVtKLGY1VP70PVJ2jCw2jN883W2vjg547TDlZ2W5hy5lH3VBGdmVBzHKs4hFPKTN1r69byQ0Y3CW7zHL8S6Y14-2W7k63M-4YrNTxVV09BT3fqHn6W5ljgDn2s3JNyN4DS7qkY3Y4_W6Y640c57gLrLW45mGmv5LxDkYN8Smcyzc8tm8W5rPdzY6xCVTJW8Hz-Sp2FL1QPW4LRtT73pfhygW27Jx3Y7fvJxGW4rfw1k8F3ThxW4vJxCM27Z1yBW1MDfS846GtzxW8VkXgV5YGqBFW7jVRh71mT-H0W1KJQXP5-DXpvW1C-_kf1hkNzRW8qw_2K8XS_YcW4hnTKW4GwG_mW8---zQ2gtsBfW2-z3Br544XjTW1lVPXD44xw1VW467MMX5YMWjm3hzM1) [The Latest from us] [Podcast_EpBrandon-Thumbnail] Customer Success Leadership Secrets Prithwi Dasgupta (CEO, SmartKarrot) and Brandon Almendarez (Director – Customer Success, Lexipol) decode the secrets of high-performance customer success leadership and deep dive into all things Account Expansion. [Listen Now](113/d2rn9K04/MVHgDZdrmZTVMTBmH2Lv7V8W6wcfC_4TRXDqN5VHnV33lScGV1-WJV7CgSDsW6rpS_q85D2qXW7ZrBJh1ClgJ3W8XP3_S7clRM6N7YbsXRBvmy6N5jZy7rCgrg2VjgVvr5vytKcW2jhhV51_3ppmW5L5G186H6dKTW7RCY_l8Tx4NHW5QCx_B2y917rW97ywSh1lKTMdN6vH98nWrYZ1W5SHZ_-5vQFc-W6-JF_r1_H7pfW3VMKZl2-7ClqW62w7K_2rsnlrW49lNQB5jgGGtVBmhGf7Clh4RW99tWKB4p-RD_W5wM0Tt41nRRcW7vmY6Y4HJTM3N7_m_g4pT11_VMW7Lr8fGPQgW1WS6BB5fxWS0W7_lrY_7mZ7pXW5nz7YY7PywdBW7GPg408GS4g7W4QkTB_8D_2PG32z61) [SmartKonversations] New Feature Launching Soon! We are almost ready to launch our newest feature, Call Intelligence. Highlight calls of interest, analyze keywords, and use intelligent insights to improve customer interactions. [Learn More](113/d2rn9K04/MVHgDZdrmZTVMTBmH2Lv7V8W6wcfC_4TRXDqN5VHnTt3lSc3V1-WJV7CgJVXW2FjSHv53-M2VW8Xx2cn5yh96WW3ymYDY2tWTD5W3ggTPj4YCQlZW7LbDHs4GhZ5dW8Nt43j6xh3BbW4KJP5-8d1ZnpTNTgS8jhw9ZVRjWR16zlb0jW9bfSX-7nTb8pVFgvvK8Z8GpfW1mBdg-1c0zG6W8f2jxY6lzrXdV9sXFt6dVZLfN5nRDSTlLtBGW2P7ZF452XGSvMwDn-dM9gcCN9k30dnzs6NfW3tqKts5Zn2vmW4J1kyF8g7kXbW6nVsd46v8kV0W6KT8jC5cSc4dW5Z3NB64gFjfZW40Gn6F80jb8j34jp1) [Survey2022_Cover-LinkedIn_220720-1] Customer Success Survey 2022 Intelligence & Automation Get a free copy of our latest report with insights and predictions about the future of CS from over 700 participants across the globe. 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