Customer Success News: CSM Tips + Leadership Secrets

All the latest Customer Success tips, trends, and inspiration in one place. [View in browser](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhtQ5knJZV3Zsc37CgNpHV4Fg-J4yq-YMN20SXvvbMN4NW1yJdZ76vlFp-W95kqMJ2B5wzrW1_hxMk4tZM34W3kWxBL69_7CfW5_sWGF7PkbhjVDhnLh6k8d7MW8vp0zV1dZgf5W7mYfvY398QyNW82XwG01nxz-0N1kFr9zyYsF2W2jTjbj1pM9YbW6cBN9X59MvJWN6DcjrbVP-hGW69J-RG4qkhYQW2ZWz1f5swC0sW4TBMgD5xCF1VW21PxVd7LRs9RW332q5m3-DV1FW7bbgG47lRB4VW2ZTzVD4VhpKWW652Y0v261R6VW7vKwGz8DbW6LW4qpmy81dH7ttW4LHC_q40066hW8wNn4L2XFM4sW33xlJ43BQJjmW67vgF16_-dQ7W4dcGpN2H1GGRN4H8xKlyT33yW3xKYRP1WNC9RW4KCqCG5gScthW3vWWf_4PVXRwW3XdG7_33ck-vW51Rkkc6VLWFJW97MtDm1pHB1DN4jXmDrxQtgg37tw1) [SK_Newsletter-Logo-1] CUSTOMER SUCCESS NEWS CSM Tips + Leadership Secrets [Prevent-Churn] Preventing churn boils down to 👇 Implementing this ONE component could be all you need to help lower your churn rates. Check out a [quote](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhv_3lScZV1-WJV7CgPx1N2G_G6WTzsFwW6Psn4n8rCv0dW96jK3y2LmqkqVFX5GT8Vm2rVW7_xDVK2w6MMSW8l8GsQ7jqn04W93stpM1rjdvzW8LDhZt8JWCGqW7wcr832LvHRmW8CmHNP1tsYfWW2F8h9r7032xrW576Fl_4D4BScN5Ck-Jp800z2W82Zwg48PLlvmVVv69x9cRRKRVyZkNt55S800W4DBZ6_22wvKwW4n27HM73DpLdV_fzMh2F6dBYW3m_Ypp84xLsMW8Bt_zc4RXNPkW3gWv6g9748kbW8XrXH48pP_hFVr_wC21HfgJCVSgbq24sQjQ7W2Gz8TS3gk10pN3Mt72N4pFKbW47s8y88mGMXrW3_4p2R5TM0NtMk3dkMZDpM9352H1) by [Andrew Marks](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhv53lSc3V1-WJV7CgZXRN6WHlBNRX2TPVHmdwh4hGn3NW6xcs7h4k4K7bW2t8t4X3KYXYXW677DFs3P-11MW5WSsM_3MDwGkW5jdg5_6j2482VMh6Xs7NNFSKN8Pn7WF_TcY_W6VPMRH4VmPK7W4g7Rsk83Vd2mW3h_mz-4VQ0nQW8w5J107C9vKGW4glL8W4L7PC7W8kgx8p8RfNdCW8PfqNh1JJWtKW2M-zd75nHh9FW10nnpS8LV-JGW4FS28_6lmrFjW1bY_y97ndNnPW1vnslh67t7ffW4b1mk-28G-CgN1yMj6PTQKT1VLpFky7dbMwl31SG1) to see what he says it is here. [CS and Adoption] Should CS and adoption mix? Is the CS dept at your company responsible for user adoption? Should you be? See what [Jason C. Whitehead](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhtQ3lSbNV1-WJV7CgzVYW6JV3NG3fC483W8sk7nK5_3djfW6jDHWQ85Jn2KW6VksJc8DHGpSW5Krbtr13plvCW5zX91m1-PRY5W8Ljt1V92p-88W4lmcYJ4Y9vF8W4SMPF24KDqJVW19Yl_B4S8fMMW4Fl-cM2XyK1KW9bb-Y87sWs53W5M6f1N2ZjQc3W8BfDv14f-6_8W95CsGW8kvc1ZW35hrZh7sCYhrW2KR73J66Nw6XW2ZKMm92nVHY1N83-JptjcwCWW3M6g621wSKXkW61FW9q3yTBNdW1gNtWC4fnG3s36ks1) says on this topic [here](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhtQ3lSbNV1-WJV7Cg_5-W1BwHMG5Z0hbMW33_Wtf25RGV5W1NYPpV6yQvdrW98dQt72SVWCRVK6V-P4tKrQkVkJfbV6X25W5W3R8XlC7PZ96gW3DpGnZ2HJXhRW6Zg_j68NZFlhMmHb-CKpKMnW6xHwC88299gRN1nDxJBhRnpMW4zmKfk1HDQc2W8tfsW688dy4KW1V00dm5X1gxlW6V9PMK5J6BzZN99S7rMGYpQqM6YHMFjdvCQW3QWW9N1Z0_vJW34YmMj9040wtVQFQlB4Sfz-BW7HMFRJ1Bn42v3kwb1). [Renewal-Tips] Must-have renewal tips🔥 More renewals. Less churn. Who doesn’t want that? 🤩 Read up on [these renewal tips](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhsX5knJ3V3Zsc37CgRpzW8GDpQg6r6dG9W1lDw9K5Zxk4rW5RK_k56wzGRcW7XYNrT4nt6XqW64TJzx8_z3vhVBjmrd161td8N3VbR6qqj_tCTK-cG1_nzgFW5_BBD74h-xX2W95SGkv1fZ11-N7V110HFT7C_W54xzfp5mxRvpW52-Wr7880Zf9N13CYy8LnNxLW1S9h_55v0NSMW2tFcZM6ypLxFVz7YL83KSW4lW3KTbtc1Zjl7pW5DmZLn1xkK1jW2Fk_-T74qFb4W58PwWJ4NzxgYW6GYvDs9kSMvNW80tLMb7pHCn3W2X6fcB6rbnF3W19lpPL1mXFQSW4wvnSp2906N6W5-dzSv7MVCyYW4HRPw61d3h33W4X7TrQ6_5pzHW81fW_07V7rgbW4PNbVm55m_W-W1k8bGP16S31_357y1) to stay one step ahead of churn. [CS-Team] Building a CS team? Look for these traits… Building a customer success department from the ground up takes some backbreaking work. And above all, hiring the right team members is key. But what traits are you looking for? Find out what CS leader [Jennifer Chiang](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhtQ3lSbNV1-WJV7CgGbYW5m95XT54mDX2W5Nvvdz2nJZgGW3jmtNN2qCztWW8KKFlR6s8DCGW5Fzd096JXhcHW6jQn1T127n0mW4YWLn2990zrdW8kk_M83q3G9qW7kbDzy6dpjvgW6_83fl8VmJG3W5_p2WM71qsfqVX8L6G6jTmlFW2Gspv77vTz_YW7XKCy95gBV0wW5k_YFX7R6kJ3W94LQwf3mty2YW6X9pJx2430RnW80LGqV5JzbsRVn5YSl515fFNW8C5PPR5t-q4ZW5lm8Fz6_jSb3W65Y9w598qrp43pjv1) says on this topic in this [micro podcast](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhtQ3lSbNV1-WJV7CgBz7VLD2wb3sGnlKW88FbzS4B_XhZW1HPlKX2xr9J6W7-ChDd24pPl1W3l8ZLW3CxgnGW8Flj7-3gjjPqW1pVRdX7kMV5dW6zPHqV1WtjVWW6yKDHm37dvhsW3tzNLl2sFF2LW4ncJrq690BJ_VBQM1F6M3MzLW76nWRr6n-mTpW7tC8Tx2ZFGhHW20CDwy5tZJ6-W6mPbZT7yJX0PVDPX1S47Ppp4W621FTB5Bb_CQW2fdMqK8pdd_tMF1YDVWm357V6yF3s1Rm0zhVDjGjR4N6B253nJ91). [Customer-Success] The ONLY way to define CS Customer success is the ultimate goal—but what does that mean to you? Get [Phil Wainewright](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhtQ3lSbNV1-WJV7CgY-FW8mtfPT4W1XqzW11cncV10HjkCW2HxWMC6_MwwvN5rp-qlcbsk9W3VQjW22wBfXQW19bJ4C8tNh7TW7KL3kz4XC3DZN69hHj1vYmDQW750Yvb5gxWLVW7Mst4-3KVlz9N1vxr2fq_xrZW4x17J12BlZ-tW7drVSC7YXG6JW2YtcTY667dbJN4bGwPTBz0F1W3kD09R8zfxKbW2_ds3h8cwDkSW59zhh14C7phZW1--BZq8-wW6GW58-9Xt3lvj7WW4_B1Vr3WCmxQW3z55_T7mHm4B37CF1)’s unique perspective on seven different definitions of CS that companies have (and the only one that actually matters) in his [article](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhvp3lScmV1-WJV7CgY_9W8PD9Wg3v2LYkW5vY7K66KZwcnW2rR-Tt1JKsq6W8Bh0hR6qg5rtW5NsGjY7PWMFBVH7RRk4kXQzvW83h0PM3sQnLDN5LSsP4-XSVNW19q4GV2WFwjxW1dbTGM46lvn8V4zr514HQZS-N5c0H2zxjkvzVMcGws243mH8W3JD-cr7KdL7mW1F0Fw28ZkCNLW6MfvGc14sS8hW3dxy1K29kMLDN6qlNnPpFBSfW292cyb9d3cXcMLzRVv_JtJ6W6sc_tQ2yxH-RW8JPXYL7f2tXwW7tbLY85vwYctW5kTD254trvLmW9164Dg9bfW0YW75BZK-5LXsh_3gvT1). [SK_Newsletter_LatestGreatest-Header] [CS-Survey](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhvp3q90pV1-WJV7CgX3JW4cNfsf5XCR1xW4DQn-T2_4QjdW1W9RcS6cN5qKW7Wpx2l8YrSKrW2X8bV186z-frW8bh9fh11Vd7HW8PFY337mzjswW7mZLNv3yGRM9W4JKclv2czw08M5cdzhKjN8rW3H5nNd8M2v0QW2KhjQ-206lbbW4Cn264326thhW6ltS6m3QRmJXW62XsjJ6706ppW4VmvxX7dFsGhW3mpRtv5SYJZcW7XPkv27xWQq1W50q0Bk9gcsZQW3Hz2RJ3wPSpfW4sTlp-280b7XW7CBqLn4YJ7Q5W90GDWl3VgT0-N5xPsWfkglybW7fYz3w3jy59WW5jRFz66v9hJ73npw1) Global Survey Results The results are in! We surveyed 700 CS practitioners, and here are the latest CS benchmarks and trends we found in our 2022 Global Customer Success – Intelligence & Automation Survey results. [Download the Full Report](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhvp3q90pV1-WJV7CgN2bN19hJNb9l6BRW7DrNRd7sk7D5W3mdXQg5s8QH-M1Rr-5RbcmyN6Y33q4htBQQW5WGSXy70bK_vW1zJJtc7LBt66W2pSqf21mrg5_W94l1kc150Z3XW1st6r_4vN2XBW1Rz_Qd7vshJqW4nTMQ79cX_GKW8CRshl16ldMCW96_-jN5gvTCxW2-zJgG5fMPCwW2LWC9k8RrC_nW4wZhMp1Q97ScW29z0T-57JbFHW2G5v6H2K_XghW6ty66t77hXCjW8tM2Sh1LNYVfVrppzQ5QwjwRW3ZgYSY8KdPRMN1J40KWqg9dZW7vBj1L6Y5zyrN10c0z0rwV7z3bkQ1) [Leadership Secrets](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhtQ3lSbNV1-WJV7CgD_4W4xbCL38YtspPVn40yD2svwVJW4CK12p8SRz_CW4lYS883Bm4tDW45Lzgv533P9mW1-Bkc57XKyJ0W9hcFS875c8rYW66gsrS4Q1f6wW6GnJG7540Dq6W4-4Y7X5DQ9lGW87_RQL6JB9DMW1F-bdt7FCWzFW5YpGbV9czz_MVDTHfV8tSfVFN4jy6ZqBWs2TVyvhVd87f3lhW8YhrHC6jLRxgW1K7RlF4CxJFBW4dQWGV6Ks3ShW2C2NC_14K_sqW5h47g-74fzTYW3F3YYn2t2Gb73qlK1) K&K: Leadership Secrets 🤫 Listen in as [Brandon R Almendarez](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhv53lSc3V1-WJV7CgPTkW3rLXhM8NDnX0W7S96pD5vjjw_W27LyHj4b3l-lN1V6mVpH8LDyW6J5R8k417fDpW68rPHK3K-tgFW7-9K2r5F0mPGW37F-MJ43gm5LN8MMBZpj_1HhW8dVgSJ7xhF33W2dnB5h8bZBnlW6JGqr-6sLr2wV96c2t88GSkdW1MT1X435ccGxW4XW7_G954CSRVcCkRf3rH5ZjW10NQb02YvGSTW5nrF2J3_ZLh9W2bsvpY6W9bwRW7X5MV71L4GlBW3G5qjL7TRGD9W8mbv-y8NCybZW8DxV9d8_4x_4W3LtQ6y7mJxHs3kh31) shares the top leadership secrets allowing him to manage multiple teams successfully. [Don’t Miss Out; Watch it Here](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhtQ3lSbNV1-WJV7CgX0ZW2KB9FZ4W1nyLW5y38lH6dTFYYW21gNYc5dhYPWW3_z7Rl8mQLqPN62XYJFXZ_j1W2H3fpn3WRyMYW17fqc81v7tNmW46yWdz7PbsP1W2T2N1c7Qnv_TW6vJg5s1HbQJ4W4ZKMKF3rLqv8N23wlZ4WMk8NW7bf0DW84gq-1W2BzY2S67R1kvW2F6SYP7Fh5crW7g98j08R2FGvW6fv8Th2zd1C_W4CT1577Blg0MW3cJT9B3kpzv1W603kk58gH_bqW4hGhSn5nNzQgW3tnTLB2RQSPm37m31) Need a deeper dive? Explore the SmartKarrot platform or book a demo today. [See SmartKarrot in Action!](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhvJ3q90JV1-WJV7CgP58W6rrGZ38dvM7qVlx5nJ25WGxKW7_RWc_6XL6KrW47QgJn4m5LZ8W2-kHXB8Tcj6TW3DdSRm2jm4R_W8FHY7z3wvy_-W59rl7j224WzjW9cmk674-fsCFVH0ftT5p30hpW8Qycq130m9LlW4jd1Lm2cDDkNW1-q2sZ4TktpyW3YYhCb1H3mbtW1TVfMG2yr620W2WN2Wh5qbkb6W1BlFCj38Sqb_W53Trh67TpMQCW6h0LB-5QH7S3N7wSSXyZv3nGW72BSK35gJCtkV-jLvD66RDP_W3vkg9q90LcfqW5rNnRL4R2s1rW87yl7P4MGHcsW4rB8_f1r8TQRVDX0bB4fmcRRW9c8g8R8clcFC3cst1) Join the Conversation [LinkedIn](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhtQ3lSbNV1-WJV7CgRrcW4-c59582n7b5W8MXdrT8jn0xNW5Tw1n84DVCzTW3yDv1K4qlK5JW5LTgR66xF-SXW8SsmBv3G33zhW8kRXqM6nKZ-SW2cTFBS52T1XNW1LLwTq9jt-LDW446-sC80nYMnW2TcxrF4Dqm4QW8DvcZZ777kl1W7mZhhF7c9dP5N1233SKGQd8-W5T-Gd96TBCP0W6lZs6y6cdm_JW7SQfZG2Q8hnvW7_k0f_3cg4MlW51l8Bb4f-vPMW7BP_511bVJ26V5gQ912K7LJNW8YWMjY7By4tv36rw1) [Twitter](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhtQ3lSbNV1-WJV7CgJ0zW7YmYTT7nyq8FW52p8x196rg5FW2hp8h02CQvCjW1GD5pp3PMKzQW8MKG504BxqHKW8SdHY527zhF-W3zkJ067YYwgRW4HY8Ff2CMMwjW4yfXj865sZJjW3VCrvZ13F1ThW8fF63q1B1ftHW2bNRlL8hqvP6W3BQBKn1wRfrJW14wGpb7s76KnW8DlJTv5JB8LbW7VXlW56_8grvW25dw2G1YXl3rW5nXYVQ1YJDKmW5sDJjS5ht4J0N59XmrhPBv2qW1DRql21zh51hW1NXPrb6-Y0vS33HL1) [Facebook](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhtQ3lSbNV1-WJV7CgC8lW5ZsV-67PM18fN3sRXfw7PwbqW4xhxyK9gkCS8W79Cgkn4TqHVZW1ZtQwL8MC1XzW8kdktj2Tq3vsW7Y0N8Y19xdxRW1NrQT04YGMl2W32npFz5fDv8CW5Gq_1h8w_9-FW8q999x3z8WN-W3fmWnC6khfMsW8c3Flr475jPrW5MmLJh7jcffvW8qR5mH2NgwZYVf0SyQ7SHcm-W6VMZ0042TSK5W8_wG-67QrK3yW6RwjHW5v-kf1N7GzT5qrTQLgW7bHVqN6RncynW3rN5sD1F6Hsr3kBr1) [YouTube](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhv53lSc3V1-WJV7CgB57N7MP9g93hrXrW4k9gKy7jDG9CW6vP9qx16PcQSN5Vcpv-sTxCDW2JnvZG1pnsF4VtSF2X8wTKgDW8q60bs1Ym2G5VH0hlq7pxlQLW85hvWV3nV8yzW1GJPD933-TwsW5rtCgT7zJ1VJW8LpVZ15ZCMtrW3t51fp7W3WKJW3lZCXH48vkj8N65Hhgl9041vW2MP7k63fsvgVW80Wbw242wlVKW2TKTcp8n3kkjW5rMkfQ8053wQW7Q069V1L06KSW82hQq_1-cP_TVBBgM-1wN47-N8s5DRTlynt7W7VNCTZ52z4TV34cj1) [Instagram](113/d2rn9K04/VX6J9h6WnwkcW2DyPd21w_Dp_W2jjqKJ4P60ZRN1TFhtQ3lSbNV1-WJV7CgVmcW5VhWyC1cJ1qWW28Kq717SCx7wW8tBgg8839XzqW4KkbHY8r7BCKW4BbN3H2hWcTVW2F6fmr4KBvwXW48qKyZ3x6rWqW6ZM4K06mphB0W1gWPsk3BdwNXW74YXD35nHRyhVmsg_R2-9XJ_W61xh5J1HzffLW2k2zGp8QRKDcW4-VlZd6-fHzbN2Z-zFxYnsFWW50dblH2ThXsBW40vqZf1S-bKXW7K6r6K2rmbP_VCJLnT6l8891V42xRL7n5wZ5VV36dJ3L2PVGN5x4xTXwf53z32gT1) SmartKarrot, 16192 Coastal Hwy, Lewes, DE 19958, US [Unsubscribe]( [Manage preferences](