Customer Success News: CS Growth. Churn Solutions. Tip of the Spear.

All the latest Customer Success tips, trends, and inspiration in one place. [View in browser](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7sN5knKyV3Zsc37Cg-rfW1l8x7f6n7t_NW2kkrzZ6RGvg-W5y8ny14Tjy37N8rCFS08RdKCW8KK6Vg7yrR3pW8GXCwl46xKwhW8VcqLB7Ww7LdW70Tphr6nRzxrN6VwpGNjGnPXN93hqGMYx6TVW60SY9J3vpCKQW9hg5ly6GwQF8W94dnSN7JWbLzW4hdLzG1JnSqVW5vh2QY8zYHFNVBF0fB8M3mKBV2yDb22FCRx-W5cjmWW72LVNdW7_twlx1FpzsRW7pKxFP5xRd2ZW31g2jk8lMx5kW7rxv7s5hDnZYW3xTDV126m5rjW18YvqS1kSGC-V3Bl7_7T3cM8W1Hb_bT4yVXdDW8GNjXY5hQLx7W209Lxh2vBsX2MW7Tx2wzwgyW4TGV1_6Nw68fW4jdb4_9jB36LV-bdqL8C3Kb-W84n2my4LjJZjMH11mXNvkppW66kxy68Hvy_VW6VN-Wx7_Dl5_W5yyBHY8tLbbgW9kK-KN4jDms5W9hZnL97b9R4VW2vdhP54Ty1LpW5lXx8v2RPwNwW6Nk3Vl5brDjw364b1) [SK_Newsletter-Logo-1] CUSTOMER SUCCESS NEWS • AUGUST 2022 • ISSUE 1 CS Growth. Churn Solutions. Tip of the Spear. [Explosive-Growth] Fasten Your Seatbelts! The subscription economy will reach 1.5 Trillion USD by 2025! Software as a Service doubles to $307B by 2026! Get a sense of the explosive growth Customer Success is heading towards in this [Jeff Heckler](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7s93lSbNV1-WJV7CgMhjN7DG1Tc9F-TXW5kNmsk4pLvGjW7wdfF57FtB5HW8hJ36Q51mKkLN6gcVVct-YfZW3h1G4J3cP-z1N1f4cHfcT3MDW82BBXq90xy-rW5g6k039jzyHCW7-Jpy71qB139W61Qgt-7ZbbkTW5XRKN32wcllqW4KJvCT4dRnMBW35H-WQ1n7s6rW6xgTF385dcNBW2cTcQJ44HqGrW4wtJFR2XNXdRW4NsC945DBxCHVTxHLj5L385TW5134pz130HYVW4hp0Hh1VMWVwW3GG34-7Mdp0t34s61) post with some [eye-opening stats](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7tm3lScZV1-WJV7CgC-VW5-vMnj93gQw7W95d8H52957bmW3zKtyC7hxcWbW4TslK-7QNznLW5wbnMs2rjbtwW6TFD3T5-LGRNW8h9jY65MPczJW506JTT2qnSV2N9bx16_NkhsyW7VtWsL6mThVwW38cXkW2923yMW2T2DdJ3-1bShW3x7jVg4CF2jvW45FXZk6zsGJ_W4_wf_w4M3dC1W33VzhL5QqBYTN5D6tvmyYSdPW10S7Wp4pK85SVZbWT765KPMrV2-b9s4238flW4msxJj6tlYyhN5qmhnhzh3w9W4V6p5B3fr7trW1cbH_t5Sn8LLW91MrYx4RGGg_W6KTFLS6QthVpN1vj-7R3VCJ6W2txFr58B_vbdW8yqvlK8XfY_hW1fbY_74lCMRv3pMN1). [Empower-Team] Go, Team, Go! In a world where “customer trust is won in droplets but lost in buckets,” how can CS teams evolve from being reactive managers of churn to proactive growth drivers? The answer lies, says [Manjula Talreja](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7s93lSbNV1-WJV7CgJQDW631YwD71H3WnW9djVFm92yhZxW2H5KLw45DDztVftPdW5773DcW8RsKZY6NfZLRW5QnDz_1TnBT-W7t7s774D5M70W1Df-hl38thFHW1Srr2w2G6FYrW1tbyvX1rgVKsW9d_nSz4S-YL-W2BdYpz6qmQZgW70fWkW2mm3xBW4q6HTD1S6SjZW5NY2C-637DJyN2B69ckhgMlNW5QqKrP5qd9TKN6zW0-R_rSkzW7kwxhh4nvYpRN5DjR13d4xqJW3Pnwd61RB3V9W4hW36M630z6H38nY1), in [arming CS teams](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7tm3lScZV1-WJV7Cg-Y4W8J89py7Qsl6pW83xgDl1Xl3RPW5khzC06VTGGXW5vX6s21S_NnrW8QjmrH3tLYxtW5XtJDf5bgt3DW49tTr-8ySQhcW2Lm2jf8GrzbyW1hxlSW653rZZW9489Rf1vc4yzW3Dqqb76tYbb3N8Phppwq7h-PW2ws39R1BFZhmW84Z2T54kHpFqW1Ltvyn6pJhpbW4TDc0G6WqdjgW4cJ0HV8W_QwdW1Gp9F-6c1by7W3Mw4hr13LPlVW4NNqJ57BRS20N28jf5ZDHfxBW4Y6jQM4bHb4nW3nQtN695T9t0W2RvR-T8JzXJsW4n0zyK7Sp9KNW8N811h3SMfQpN6gbTXY4kwXPW2HNvfc165wjYW4kYcbT7J-SCvW5LJVK_2yzQsw39Dp1) with actionable data and rallying them around an energizing vision about their business impact. [Agenda] Primed and Ready Want to know the secret to a productive customer call? Make having an [agenda](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7rh5knJ3V3Zsc37CgB0TW1j986D17cp9hW7bGsXV2BSlPZW70FlVq8Qg3RnW6bgxVW341vqlW7tYmDJ2FLgJFW4jBGLt3-tttDW12z_Ch6l9Ck6N3Ggjxjvhk4_VBWpKS8k9XjYW5ygN1k62yDyVW7XN7XS8jfWjWW7VP9Ds62CKrKW3fBQK11781mcVc1KJV7h3k-TW2nz7YN5bwP28W6gF46m6zCTlSW2jYGrC88gcKTN6-r2SQ-zGG6W8DRlHl5cx9BzW3_3r7h1H9plKW1JsGG07dgTlgW5mylh53CZvbDW4Sc8Z_1XJxSpW4Jt_Rj7bKkw9W8cJMvJ5pwt_2MFzv5CKCScTW77mlWS2Rs1MTW7nNV3T2tzJXsW2bjShw5-TrTlW3kWj0-3t7h22W54K2xT72_l7PW3LpcZ96HMzBK3mNg1) compulsory, says [Prashant Jothi](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7s93lSbNV1-WJV7CgChkVPsySv19C5mGW2NjX1Z1JqbPXW82pdnt8yswYKW6RsHHv47STbRW2nG-JQ8mHsZYW1D2hsy1pgjmkW5P5Ls06zdsrJW5zHnnM1zDTX9W5WcScY5bTCGLW4pH3tg88pqjNVrMVhW61K4vjW52kg6b6wmLc7W7QWFHp3BbKQgVGG60r827wzGW1z1Z9b7B3BTBW7Zr8T11FsVyxVcJtCj76V91cW14jzYt8N2klyW4rrrB65Wt9lXW8YH18q2JcvkJW2HjtBD2Y4S1WW7_K9DJ8gh-T63b7M1). It allows both parties to come prepared for the meeting and keeps the conversation on track. And be sure to wind the conversation up on a high note. [Difficult-Conversation] Difficult Conversations Even the best CSMs will have to navigate a challenging customer situation every now and then. With a list of [eight proven tips](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7t33lScGV1-WJV7CgTpwVQDlDH3llY_WN2Lv5Hfr28d2W2Z6Y9q75XpGbN9jGR9Yn25bJW6lYVS06kzq0xN4xvRKs3GLVrVvCcnS670ls0W3ctP5F1qMTyRW4pRzJV5M2yvpW1bgdqg8cnchzW5dXkrY4Xc8BSW4tBsXM7cpgGfW7YkB1c3cjsFcW78RLHv67v7gNW9jrmbr39SxghW958Mfy4_ZLJ-W5NgQWc6FKTDgW6TwcZj1qmHSNVr0jzq7_0fC3V_mN0C1v4XZmV8VQ-F7N7Jd1N4206h-y4wWjV5RJNX6fs5tHW4805r95HWqwjW7F5JsH8hv-_XN1__JqDmHBY9W1xb_Gl8T-lvXW4QxZf124vl3l32R31), [Colby Bock](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7st3lSc3V1-WJV7CgLWZW3qJXl-6gJk5vW2nBxHw1NCysCW3k89m32J7sX7W1tBJxG6ZvRdtW9fdqPZ2Hlth9Vj1cWq6GK9RJVBVFF17BxT9bW5YbR17989BC-W2ZT-cb68lSqkN3Dn8PTcFVwyW1ZMmF689bvV-W96rqsq14q-VdVkYs6X8XjdqDW1gc4F42zcFDqW3sNWNc68cvPjW3fpFGm8mkNyhW1d9hPW6nz3nQW4S5-8M2v2M6BW649cgj4QLWXKVzxx_-32Bkh7W6qCGc84LHJBpN6GFKn0DlnJRW8hhVRq8X5Mz0W5Lkl1k6DdQKn2Cw1) shows how CS leaders can prepare CSMs to deal with tough customer situations with empathy and tact. [Team] Everyone Everywhere It takes a village to make customers successful. So, shouldn’t Customer Success be a company-wide mindset than only a department? “Customer success is the responsibility of the entire company,” says [Guy Galon](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7s93lSbNV1-WJV7CgCFWW8NlPHh17YtLWW5FcZqh8Xpf0dW6F_Sqm5hlz-ZV5ds2x4RncH2W7HR5G51GZmR5W4vyWq_67x9tvW69SCBX8893YsF4MsxBgyMh7N7v1d0x5h-MtW99Hx7w7QPzlXW8m5fk_13cWc7W5kJ-2t5XyKRzW8mdN6P76fQSgW7mm0g42zJGcyW71wfHC4fD3BtN1BjW_BbL_q1W3s6qjJ6YpFkvW3gpL6Z1y9FV5W7qvDWT6BrjzvW2z3wyK1XD2s3W7McG0c7Z8vPGVKNFPH3q0Xn33n1G1), and “the CS team is ‘the tip of the spear’ anchoring a cross-company collaboration effort.” Read more [here](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7st3lSc3V1-WJV7CgHPpW4MrvZW75lCVFW1JJTHl5PwjT-W1trQY-7Y0KPRW1yp4Q32Y3ggLW85scjs5DFj2NW747D0d37c9pdW2xDt9w5trzvxW7PHYyV4pWL7CW57tcxH3KH2kTW7Pz2057w-Q6CW25WVxY7QfMY_W8b_w1B3HH769W6mrnDJ6gQ8QtN1B2F9mLZlyMW92n6my2lYc64W5wDYW611C9bTW3wcs_J3zJvKMW98NfGd2KwNx8W8nYcK-4NBZWYW37BZgg4T1v7kW1xf94d6rmgySVvfdwr2MnBB9N1_c8myZHGXYW15KJ9h5k5bqF32_01). [SK_Newsletter_LatestGreatest-Header] [CS-Survey](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7sN3q90pV1-WJV7CgR9DW443NG-73XHTyW2kT8bJ7CY1sVW5VFlMy257nm-W1dCDFy7zs759VPQDSJ23d9jVW62JZbW29-rK1W4-_dJ_1r2KchW2dpZGs8WpL87W3cXs3L459t0WW6wJBwR6KJYxHVlZ3P-6bTcCPW6-Qxfl1ZFgwzV4MmFl93Jk29W1Fx65b2rh9llW32lrfW1q5H6TW4T3Hl15gZ4C6W5JmLhv2dRnJHW8JrNyQ5sH8nxW1sZ9YY7v-SS5W5j1yMx6zHRwmV6HMMz4WGf25N14m_DDfMChNW3n7M5y44T5GGW8lpZM26rpHbJMk5G-ysKgRMW50G_7p60r6Gm38VS1) Global Survey Report If you haven't checked it out yet, here are all the latest CS benchmarks and trends in our 2022 Global Customer Success – Intelligence & Automation Survey results. [Download the Free Report](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7sN3q90pV1-WJV7CgTnRW5K_ltd24yZzCN90yVfwSbT2MW2n59779bXr9KW2ChQ842dgYK5Mw3gH7KCj9ZW5tnm7Z1gQS7RW1BNggx3v0mnLW1tkHyy42sG9zW1p838S4LHyd1W4zZMXN6sZh3DW77Q6594B3-lMW6Y1cZJ4L_SwYN5dNDfKZndp9W7DPs-W7R9b5gW2XjN5v8MPD-YW4P7j_L8Bwt8vN4R0nGmmP22CVywWfw5Zc26dW8nHR3-8gLrpsW1X263J6lNPFhW3fL8Wv3f-ZhzMLLsz3hFtR8TWjbR2FWgV0N1BBfqgVMlGsN4fXHkF-THBkW7MCpY_3tCnfF3lWj1) [Churn-Solutions](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7rh5knJ3V3Zsc37CgPwsW50LyH66-ZTRwW2D3_QY21XbtZMtNBtFxGl5sVJmCtt2zLtvcVz6yTc3j7D1rW50dZfG3rVmzWW8YKk9R4k40ZyW17SkNh6zwFV8N2m5Wnzh6v1cN5ZMZ2-Q7PkQVmr8_n2WgBYxW2l377H80rM5ZW6V4C853YWlj1W6-BsG58VKT3HW4T5SJP4GQYP_W4jXlDJ8qQ-rJN8-ZF4Lp8-hsW27qNjp8k9sKYW4z6DCw81DlkTW8_Q-rD7qrLsCW6ndJ2D8hRRt9W5k3G2Z83XQCqW1bjq903khQd_W7-5GxM1PPkPcW87ltqV4dZ8fFW4fCCGc1KkypJW7jCSpH2MzcLpW4TKg6y64VDT9W45YPHf2v9MndW4MQ9G11qrJD5W64zMCR6RkXQvN21-bs-8f84L3myd1) 6 Churn Reasons (+Solutions) Customers churning, and you’re not sure why? Get six reasons why customers don’t renew their subscription AND how you can solve that problem! [Get the Solutions](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7rh5knJ3V3Zsc37CgGD1W54yYBB3BTBtjVKWgQm7DgJhBW9fZ9fR4fSdMgW46XyGg4R4SJmW7Dkd1Y4VK1rcVm33yP6KFLKtW4kv4Nz1-_72vW3lfvrg2mx4mCW3xZJWq1f9y_gW12QQmR1n4-8nW8StXD_4_GbcPN2Dlc4JM-6-tW8yk9vw5TwTLjW7tfgd52zlLLtW5c_LWL4ywfZzW5MCx683gBxKvW6h5bmh56k_m8W2RSfYp4_7vwmW1McMTM6KZPJ_N5BTpq0gGbhFW6vp0Th58tY_nW7jzYwL5lpLT5VSwyvB3T0GGJVbrkpj44YWRQW4VcS5m3N2_qPW1hKTWd44tjwxW2Wf7dC49rY_qW35f4986v2zgsW49sGWc34ZTtpW4zckh27WmLWpW2GzG5-95JMCDW8Rm9QH7g-Mjz34Lh1) Need a deeper dive? Explore the SmartKarrot platform or book a demo today. [See SmartKarrot in Action!](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7t33q90JV1-WJV7CgNVNVM7FwC79jXr8W4Kd_qV1MDtPpW61x6_-6LVXtpW7KlcK65pscjSW8byHw75ZNk69W6Kllbk1bdbZ1W4dbcMC7gTpt4W1dWMg28d-GmnN6T5S3qH7f4yW1CqbZV2SnpSpW8qkn1v88xQr7VKCzlP6Qz2l-W5Mg7PY7n1jS0W5q-Gmc7srzndW2SLKYz2sszJFW4cs8yh8hl51WVTBtmt50T-QnW7bg9jx1T9Zt1N1RDC5gY9S_FW5tCZS61ygXgqW5TCTc84NH0V3W7r3_zS2w9rzyW90fdWH77LwByW6N7yTR4P4bs_N24Kx0P2_jxBW72x5VW7Mrzm6W6gbCJL5rfB03N4R13jQYrbD831Lt1) Join the Conversation [LinkedIn](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7s93lSbNV1-WJV7CgDshW6Cc6LY8ts2gfN7GFRRrJRwGxW4shM9q3j0HZwW6V4qCM3z19nVW5hTHkB7n0QkLW2kpZBl5kLCRhW2Kh-G06q685hW3DD46n29s9xhW557Y2K5l768jW3wygCf90bVqCN189K1dvBcNnW7bVKhQ12F-nSV9mW0k7xbvHhW4PPq226GmFl9W8dft1K6q2VNXW9dRGkZ3QS1DNW35xhq65g2-KPW4GDT2K8T6DlwW89yrZ78014ByW5M9qm73V1HPsN6rXL4Kh_kYTN5Vb7xpWKDNc3ml-1) [Twitter](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7s93lSbNV1-WJV7CgTfvW1h7Fps22S9N_W4w9lvW4ybp22N7VTDrg1m8-LVqqSkx3hSNQLW52xkr47Vhd8pW2_BNky5KvNC1W9dJrTM5nK466N3-rrvRz1Wr6W8rK0Ny51HzK5W8YL94L3HzC13W7Kt39S1jwHytW48zj6Z73tF0WW6NcCcR1bjc6TW5qj0Bp1Y_szfW2VyFPc5K0cDkW16WnkS8Nqsq2W4rhjDr70LTNlF7PHmcZtQWtW2Q_mRP8jbQzjW43TVNR445XxtW2wgB7S4B8n_WW95Ng6r3-G0wg3hzh1) [Facebook](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7s93lSbNV1-WJV7CgS5DW8X-nYN8wksLKN7H4g2MWJWb1W5rJ_Hp38R2Y_W6TY7qc7tZh84W4W0YG34RW1hDW2XZVQW5ncCX-W2_Ks7L7lK8hmW4V3w671DxZvzW94_F7h8ThQ9KW4JWCBY5vF7RhW1ZBCRm6tRTV8W59yRNd5Pmq-KN3hL8bPZt62wW4grsfD1JbJBVW11s9Zp1MQym4W1XCFd-8Nd0qMVWvvym1VC2t9W3F58gh8vc_gLW996mfy3GSS1FN2lbtjCFL1V2N3-JP7S5kwNqW4kyn146qH48-3q0p1) [YouTube](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7st3lSc3V1-WJV7CgVldW4mvKlP2PNh6fW67J1BR77chk5W3n0_HC8RLP4-W6Kk6rS7GKLHJW2m9Lxs37Rc3RW2sRDWM7H9Gq7W7XlqCN6g33PgV8H3QB5KpmByW1xwsbR5yvX6YW99k99V72wxySW92TbKb3vJ2wtN2c5wyTK3FTmW6KXhzG6QvX9HW1RsVT89h1LPsW5P-hv98D_c52W1lSKVH4dG1VCW3kJPHb5cgnxxW8jrdDS8yNW8TVpWLxM3vZwY2W8nfcRk4MvhCwW8XhN-812gMS3W4_1vWz1txYVYW6fg8W55-MTW0W5cCYFY4XhJ_F33cb1) [Instagram](113/d2rn9K04/MWzhl9WhyMtW4s19ms6JQB5FVVm64t4NwTXHN6TZ7s93lSbNV1-WJV7CgZ3PW8N5zKk196nLWW1GfdL535ZThJMpQ5HR37bf4Vt6HkK6-9S4VW24bcfM3y2pXcW573dHG6QTJ1KW5tVdwM72C6hRW55pxmQ6VcQnsW7k04_67DTpn-W5Wt2qS3zPk0HW640_5n29P3NJW34m0Vd4grL5CW1-W-s45Svy__W1QMhdK79tB7cVLhsYm2HS1xBW5pdRfM5mJl7SV36qfX5n6wPrW4wFlNf43zwbhW2NQlP72S-6WrVg1znZ2FzJtyMQVmm8b34nkW1cKcZs2hWFBW3lZL1) SmartKarrot, 16192 Coastal Hwy, Lewes, DE 19958, US [Unsubscribe]( [Manage preferences](