Customer Success News: Top CS Voices. Breaking Silos. Silver Lining.

All the latest Customer Success tips, trends, and inspiration in one place. [View in browser](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xzk5knKyV3Zsc37CgPY1W3LdCpz9c9C1yW4pT6j43HyXjSW5QDt1Z67r4jkW5s1kKb7trVKXW64g0Cs59brBBW8tDk4591VdkJW8WMVF395-WDsW6K1nJt3-Tp2nW13gKZf71qXCpW4nlLp31yrj0rW5lj2TM2WpJZgVyFtWv20wWY3W3-JdT-5RLtxQN3WzcCRNYjX5W2w7YKw6sy8NxVy1zt77D0cL0W412h623trLdgW98KNyY5C8JcsW71crRT4fj5J3W2wXjz24vDh7GW3TyqLJ8KYzBdW1MCTk-2rW8-pW2hzG_H7Nl553W8HChPW66LnxWW6rqrzf2Q1FbLW96Xb2x8z8dH8W6FY2cT22lPRDW6ZQqqS2d95sPW97JrbK1PsmXKW54FpTV8bsPjlW6VtBXP7sS_n2W3GYw2j6rq9ZGW3NFNlt4SC7BwVPNV_g9l5y36W76yC6g8WLwYTW7C04nl60gDFPW7sk-L37WKkTXN6p4KtyS1PTyW7C0qnj2kwg5fW5WcwRq1jxwTBW6XGTj25TDWDLV86kH83v-Gx63h2X1) [SK_Newsletter-Logo-1] CUSTOMER SUCCESS NEWS • JULY 2022 • ISSUE 1 Top CS Voices. Breaking Silos. Silver Lining. [Big-Picture] The Big Picture What’s the best way to communicate a customer's frustration internally for its resolution? Just copy/paste it? “Bad idea,” says HubSpot's [Prashanth Jothi](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xyL3lSbNV1-WJV7CgRkFW2Dv11R1qWWTGW6ctxB43k6k0QW29-72w8FhJn1W3_sBJj1ryRxnV-P4622qjk5SW7NHdMT3043BtW5t-7yG60VfMPW5KHJFN5wFDvKW6xv3kx3tSR_YW432H2p1s0Dq9W8xFxZd8sJ7HjN1WnQR43gHm7W8d0gSg8K-FklW6y_yRm95rBjDN6LF7HwBYkSPV8Zcgp9d_4MLN6Zpq79flcHnW2rjqjt4ptpByW77ZbzK9m26XlN2cWgXT-2dY3W6n3N7y3xvGK6N1r29C2zGpQW3nZl1). Instead, use the [GRR method](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xy75knJmV3Zsc37CgVWLW15VDCX3km7DgW7Lg-cQ8trSJfW4HwLwR1TMfLzW8h6C1N2pJ0pGN1mfv0q5D9zGW78_jKf2F07SyW2YYNV78d0JLQW3d0ZbY6rHFf_W4NDhGM7pY9YXW6BtWhd7SF-tWW6J7njB3xRv1XW9cKqrp5DKQ0qW1DCm6Q7l1WlJVP7TSF7ppxN9W18l9sN7mQSRDW6gzGC82BMzfKW3KjNKt2nHS9vN5C1qt1g49hPN5gJ6gLmz_n2W3jPHD_6NJQS3W4-49Xy4KX2fmW7g4wcc38Rq38W6lhYTN8gHhgMW6HR8CW1P450LW834-Vt6F_xghW9khSqb2DXgLLW6wRvwX2rjgTRW3LT2VQ7tJxNBW4PPqXC8Dr5RFVGlJ-18YHW6dW6CHNV15mrP1yW1w53KS42nCn8W5rFJfM7fC0wkVF288r1s9glj39cN1) to contextualize it with the customer’s goal, roadblock, and potential resolution. Right on, Prashanth! [Breaking-Silos] Breaking Silos Siloed customer information can make even the best companies look disorganized. But what’s the solution? Converging customer management tools, says [Prithwi Dasgupta](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xyL3lSbNV1-WJV7CgZ2jW2TvtZR4x8xXsN5XPr94r0KDzW4114Bs1cy50LW93p4VP85hbFvW5-kGdt1R8G8jW3wtFKF2x2HnJW8CDsmJ6znd0-W3798mr8KR23hW3qVvy74_l6wHW6cd-Cd1cQckyW1nMrvZ9klW-JVzshxL2Bdg2wW1LM0rx1kmQ5wW4hrmmr3CBf7NN7qyWhYh33jdW45nHWg9jDsdCW4xwvJF39GWXfW3SfQp25mJ_zNW6LF9h56NxlyHW29HC_38vSm7YW5kXMyg58fzqCW3lCpsT7hlNZ83jkj1). See what can happen with siloed tools and how all-in-one solutions benefit you and your customers in his [Forbes article here](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xy75knJmV3Zsc37Cg-lFN2XSGphmTnT-W1H8ZTH5nsVL6VZk_L56w9lNWW42TGww7QR-PvW5WQnq585qvgyW7_mrPW7FfmmMVHRZ2k11x-c_W32KG0K9bL45rW2Ws6Pd6lQYqZM4Cgbn2x60NW1wYRr-14ptk3W7N40Z_3t6nNrW1QDNdP43s3hBW9cn1qk6nW_GpW82_V2p86NpS6W3PGPk74XYFwlW4Qcw1T6R7CV-W2k82sy3zy4LLVPqcWl4hNk0_W7R78Rz6V94VkW5FRc0_2Q5H08W5lrW_d7rjy6VW1LKdZC21gdv9W8B4VXl41JPLnW9jMkvb50p4hgV-kR2c8r5tWCW81PyQ73W8yNCN7RKx0v2xnqDW6-DMVy8fM8SNW6Jhfyg3t1nQ8N23JHKK3mTrQW80HJ4j24xnSGW3KQDGY31bT2gVNLD6R8xDgd_39TP1). [Caddie-CSM] Playing Golf? You are... if, as a CSM, you’re helping your customer tee up the right way! Like caddies, says [Jeff Breunsbach](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xyL3lSbNV1-WJV7CgQ1_W6p1bqh1t17lPN7Pm4Zn41kDTN3jtMJ7X478gW6fJxH48WNMVHW3Xdxyv3Rc1vhW1XF_gx65g80HW657-4V6f0VXNW2xZ7Sl11sMK0VyCJf23CtR5PW1x8sxJ2b_q5-W9l9M0Q3rGBK6W1t7fhM4l2QwFW13_dhv1psdS6W5_JYSX9hR3s3W8mCHpX64qr5vW2RvYkz3_3JCtMXKSmDYXKBNVXcc5W89_8ZmW2rBlmz3v4K5YW3rNLVf9k8MVxW4TxZWB4JR4BsW8YjktH6PW_wr3k4q1), CSMs are thoughtful partners providing strategy, insights, and guidance to help their players (customers) succeed on the golf course (in the marketplace). Read more [here](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xxS5knJ3V3Zsc37CgBvbVtJnnP442bx4W2X5VT_7_rppjW842Gts9gQYn4W7YmhnL2PLCglW7ZBZzL50nt47W1tc5s-8mT-c6VlbQ4586sTZFW7sry_c5bYRZRN1lwmGwhyFpTW4196bN5X2BpVW4L-mKh3qly-gW7MQnNJ6x57cJW7VtyBc5LP_J0N7cr6DNTDY3WW3qlfpJ9bWTfQW5xb3hx3z-xL8V955Ff8LyTBhVl9br958MTQ4W6NXvY_4FTdtwN5x4rrblZbV0W43kdPQ22lFbHN4l0q4Y_XYvGW5-4S0Y5ZjZy5W1ksTg-50MfkvW2_l9YZ5hD8G6W3gM_8Y1RKc_YVQhJWl5TxdbDW3B4Zgl6K1HG9W64ylHY8-h_NrW7nhRkX9b5LryW4v63PC7Y29ZRW3sps8259JjxL3lp41). [Silver-Lining] Silver Lining A global economic crisis is looming on the horizon. But, according to a recent CEO survey by [Nick Mehta](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xyL3lSbNV1-WJV7Cg_0KW1-N7_q22D5RfW65dqHV8x5-vQW54ZCn12dxZcbW20WQBR6mPfCMW9dRV_g12vNjRVhqHyb24QvM9W5b1tNq1qKbDyN1tB_hcml08HW29GF62570-Z7W3TR8Wv2kxfm7W16CnKm1PgVmlW1jxhmc3ydLHyV_QzsR566DbcW51PCZw4VWRZnW4Nkwgc1wfcbgW1y3Hn25DL2B4W6dm0G38n-nL5N8HQsqBThkZJW5nbj098f8xqtW7jrlq07Yth7QW912NlY3dfRhzW54t--N7LNvPv32YB1), all CEOs agree on one thing. That Customer Success has never been more important and is the least likely to receive departmental cuts. [Read on!](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xzD3lScGV1-WJV7CgC2VW3-97T72PtwB2W6TnJQq6pfvvJTdnMf1Nl-p-W40JPwj5rStDjW50hL9J3qQHQVW4wBPJd6SF7mMW8L1mTR2q-FpcW1Gknf42df-knW4rpyc35Ns-KmW3Z5lMd57JpjqN8_Wz24r0_fZW9jhbTM5qGVYkW5x3J5h7TdD5mW1czc216QBCKkW3qFhSt3v1_tzN7qTVt9g9d9PW5MHKWb7cNrtzW8c592g4jc3kPN5-ztvfbdYL_W8WKlHd4p2hqFW49FnGH2GPP98W2jnLnn8LVbs7W6CDX0n7h05ZxVysl2S2XPYZqW1N86VT3LfjZZW71p9xr9bdgj3W78gcnr2Mt5YsW6MqlG323G2ql3lY11) [Top-CS-Voices] Top CS Voices Customer Success is evolving fast. And pushing its boundaries are some [spirited superheroes](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xzD3lScGV1-WJV7Cg-TkN1HGGb9ryG0MVcV2dj8vMRl_W311GyB5SSPRxVCQlkC1GCSRGW3GGxDj1sVjWyN3k-c96bdvJ8W1yPxT95CvlmVW1q-rTK8T_chpW1GpttZ2T-8_GW3NysQ-6LpV_mW82bCM27hsYx9W8xBMw86Gb7bqW4qtJj63nW01ZW3LXMRw8wPxxXW5XSSWt8xvG7qW5lmPvH5jGVB2W11kChp7KgLLzW5jbcJF3KfXkPW21twDH7SkwKsW4CQK9K4TQPR5W4Lkmg44rFcR-W20Nhv95hKJLjW2bzRsB1Zh5hJW60FV3m4zLSfJW7cmh9d690sYLW7LxSZ05LxtQ5W1B_KQd8FkJCgW5Ld1431gQZ1n3bRQ1). What better way to stay in the loop and get inspired than following these voices on social media? So, what are you waiting for? [SK_Newsletter_LatestGreatest-Header] [Webinar-User-Adoption](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xzD3lScGV1-WJV7CgTmjW2-XzN27vYPfKW8QMxRk8qzNcFW7kZfZ593_tSBW8hGwzl62W_f8W8JbFnF5v4y8tW7yvlGY53DTywN5jscvKFS8c2W1VfT176MqVqQW3RWrHY1ZrvYMW9l_N_K5FwVyGN4m2xn9K6KjsVjxwG53QqbmKW3mSp5D2kxzRfW94Sh5Q50tzZFW4TdLlT7N4dhyW66ht9L3GYVTbW9ffVYN7SWT72N1x_BLsX-hh0VWcdpL1qlhxjW7YndkJ2n5NtrW1bR2CV5y8sl-W7s5YHs80bGm8VtTvcS1xDDrFN2T4P8rGJ5lvW87PN1Y9dVjLSVrjXt23Wfmc8W3vQJXs8RT1YlW4W_G0n6R0-zg380R1) Upcoming Webinar 📣 5 days to go! Join [Prithwi Dasgupta](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xyL3lSbNV1-WJV7CgQT1W4S6t_v5PP0KjMFZJ8Z8Hd-_W5gQbG697DdxpW1H81tR1vMzfPW8ccgHt8FT6T0W1KDp_x1Xks1nMGyJ2DLqDYyW8VYxHj58mpPxW7xG69Z1LsNSrN53yZxNx-3spW3PZZJV6lbvc4W4FDGXg3_v-RQW7t9sRZ1lFv88VrLqXV2VDpJMW4ZfZ2J909c4ZW8dvFyr8bdYXLW5NpYzj2l2CmbVdkjcm5vBWRDW6b3rWZ7lWLPQW5JyDlM8FfD1cV1Tp7P93x4KbW7tqkz277CWqp31361), [Jason C. Whitehead](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xyL3lSbNV1-WJV7CgNtvW75Vpcs5bKq2yW5JS3kR1MmhC3W8p-tBB5ZNXzSW2p72mW4Vp2qMW7sgMvj23lNstW6v4QKK2vVnD-W2_93Jz7x3Vd-W96r38b3tW3JFW3TQHmq2lZw9jW7y7p9l2BTjdlN7c7QH72dR-xW7bYVpZ29PdN0W4JTmtf3tq_R8W6yq94p5GkNQcW8Nm2V44tn1GTW7dhT4Q2z1nDCW4jWm2931LFHFW1Kj2fs10M24LW1JnSD-4pHnjQW6CyCCx5HVzBHMTHDbwlkP0fW4nqWfZ4N7JRN3ctX1), and [Sue Nabeth Moore](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xz13lSc3V1-WJV7CgGwDW3tYHTG98rtmhW6bkpsx6vYPhWW53bg0887yNCzN4gwZPX_9G24W2zQwDX8tZhMHV_zgZW3V8s2HVCZwLf7KKLnNW8cGJrd5Jb_JxN5spx5rFTHLfVvsv6c12BlPQN7QbLbH4_5V0W7CbwJ82-YH3dW2zKrM-2xQ80tV9Fh7D7Dk1wdN4lT3ZvqxxMQN9dZ8ncnw7_pW3S9cYG2x7tjMN5ZrrdL7_jKpW3h_q4N2yXTTrW6_J-lq8PsSgLW7tWm9v2fGJq5W6Bxh8R4qRJxnW4ztJ_z97ztbxW2y-rsf1Jvn1B3dNB1) in a live webinar on Driving User Adoption in SaaS: Essential Tips for CS Teams. [Register Now to Save Your Spot](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xzD3lScGV1-WJV7CgNt5W6tx4QD5x7JWYW2y31tV8FZ02KW1y_2hN3_KNMcW1SmD1t6jvxhqN3NpmkYdCz1nVjY5SM1Yyt6YW8lMNqj7QFjN3W1tmbXf1gyFGLW65fzmC8mXbVmw4Y8-W0Pq-W5YljVn17TrsCN4j54KdBtwT6W2g3jMZ1TRnymW1SfZ3q1BrJ6tW1ml5Nm2MHbblW6lSC6D3NTL7nW2pv0Mx8-ZWdlW6mKPcG5pH2r-W5-xbxK1zlJCFW8QRjQb9cqqJfVGVhk-2CxYWhW6j9D257SgMWxW9b6DLq6khWgvW45HpX83tPjdkW6J2-nM6YW-RxW5xvBtp14P-TtW9cG8Cw95C8kxW1CrJ9W2Jy2C033dW1) [CSM-Playbook](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xxS5knJ3V3Zsc37CgJhMW8JxNTP8l-qFnVFJc_s4kGVCCW22gbDF7rLs0pW8fsTr78WDPXwW79jfdj3_k8PJW23VWTh8_yLWnW1W4bCs4Rflr_W7hZS5W9cwprZW4yNhCq2scP9MN1TQNJ7tFYKhW9b6z3p6SVXSgW4k8vDq3w8pbCW7twWFQ32LjTQW28ynPd3nNQx4W2JX48g8VxRBfLvrnNQ8z1JW5321-92pDRSDW7RdMWw4z_kNCN1FFBjjtLXRdW8VgB5v35dVVGW10KkJV2bgxHqN6wywzqHK51CW8l0lXG6pP14qW11zV0C3h7TqyN6_JSnKlQy0TW4sVkW_5y01vJW3rgvng1vyJ6LW7sDrFH5H62h4W72MWHv68XTd5W8r1pz71sCn8fW2wd7yc7Z0pchW1RPw483_8NqJ3gh61) New-CSM Playbook Just started your new role as a CSM, and not sure what’s next? Get out of your own head and knock this position out of the park with our no-fuss 30-60-90 day playbook! [Get the Playbook Here](113/d2rn9K04/VWTBj898WJMbW8s-svm84GqthW15bp5B4McfrvN7-7xxS5knJ3V3Zsc37CgShCW3FSk0T8xnZDhW67tfZ12Dz45jV-PStS2C43n9W3XS-7R5MwH2JW6GZxD17cTz5mMwG3DvNrtq4W7RfNPS7pk65lW4NpZk_4vbW58W6qNGVV5YyWVcW3wLbNR3-YX3_W2hwgPY6khk4fW8cvLMH7czMG8W23pvdJ2f-XfrW57GS9n9gl0WqW2_NRsS7WD9YlVnXNhF64FW0cW2s681L3jfDgpN2zhn0WXQnVdW7NCxXQ2q5V56VkPDnW235GGsW5nby7T8vddH2W3nwFRl7dSwDFW6JqQlJ6LN3PtW4NFLNV3W0lF7N5nfY_nG2CBpW2b2yS95TkhY-W5wYq708YVjDhDVGj_5bjyqW3Mc5sG7qVYq0W6G8C8T1Y4RhHW78wGYy5FFYhMW1lxQNn2r5WwD382H1) Need a deeper dive? Explore the SmartKarrot platform or book a demo today. 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