Binge-Worthy Customer Success Reads - Unlock your CS Potential

Binge on something other than Squid Game or leftover Pumpkin Pie. [totango-horizontal-rgb-72dpi](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf8k3hwprV1-WJV7CgzLGW5nLDs13XwVdkW3ww93l3cdrYdW3KThkX6yLtSNW1VySNM3-dm5cW23SLXp5h-9l_W4MsMXy1g8vKPW2yctl36WSCKkW3vpfS_2XznsgW1rfdsP7wS_bZW7P8XsJ3G5gYTW7C0hF978k4gMW5cmV142Zk5fLW6p0QyS5QhTp0W48dL0s99T7NfW1mk6md5xh8QsW6Mqqj055kkkzW8lz6Lh3LBGKrVmcvWB14TwxNVCD-_l1GX3WqW74sV1K8TGq5v35fP1) Are you ready to rock 2022? We are here to help! A quote that inspires us every day at Totango is "Customer Success isn't something that you do; it must be in the air you breathe." Check out these binge-worthy resources to help you make Customer Success an integral part of your organization. Wrapping up a milestone year at Totango And it has only just begun. Totango leads the industry with a hyper-growth trajectory, receiving $100M funding, onboarding 5,000 customers, and driving widespread adoption of the industry's only free-forever customer success platform. [Learn More](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf7L5nKv5V3Zsc37CgL1RW69dWw_4yWqP-W7Sk-sQ5KqCvwW5Zh2bQ22DyYKW8-z7M96GDDx5VxnQ-96WvHpSW7zf0tK4SWkBjW7fzgrZ7b4-5yW8zQVvH5VB84WW3ml5Bh3H4V50W2g4cLs2KTWGPW5RWrw_7wxsxxV16ZWJ1g15cTW2zYxPP5Kjq5wW7qWpPg3d2PnBW5svzD86FN9TPN5t1GB5Zq2ZpW6ynKYQ1cHcr7W8QRWjT3F3bGDW5mNM976zLc5JW7jVPWP3nd0d2W2PGcN06jTBSvW5VrFKh7fRQfDN1-Xl-w9d5lkW3XY7sY5Npy8PW3wPltq1CHVRVW7KsNsw8l4gR-W7jFsxX9j9vj8W5HT_Qc6zTQC2W6WZSNv8wwRscW9fYTcT8bt0-BW3d_BV21Br8DlW3CYRd64CGk4K3dYM1) SUCCESS STORIES | Customer Case Studies Customer Spotlight: Dynatrace [email-tsw-followup](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf9c3q90pV1-WJV7CgTw3W5bsrFg4bbZWCW4H1TmP7fBTYFW31Qxfh2q2VqxW7Yfycv4TbRXQW8hYf557qV3T_MlyTzdffPfYW1mr_gS5GHb6zW4vRM7G427jJvW6d6nH513SnBxW2Tj5Ft3Z8_6mMyn7P_r3V5jVCjybm6PbyZtVCVVLV2jDDLYW76FGHC3h7WDVW3h00N_5Vcg8LW6N77g05rBG1nW8XmgPn5qZmmWW6X8CYn7sbjHmW6f_ZKC5N5W5TW4zqvw-8HRCckW6j4P6G6nVjdsW6k0HGS6j56wTW97sWBm1X7KqZW5-HltQ6tNRX4W4DVK0c3h0HJTW46kKRb3W4XtG3pVp1) Watch the replay of Totango founder and CEO Guy Nirpaz’s talk with Sean White from Dynatrace at TSW 2021 to hear about their Agile approach to customer success. [Watch Now](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf9c3q90pV1-WJV7CgQ7DW2q5jwv6HyfBlW7d72xS6FNWv-W87qWh32CtmfGV_6xwN9g6DCZW8j_T7c5MtcwpW2kvhHh8mC9kgVww2pd92CwBHW3778X214nKvxW5tSnR97cz0-MW6SVf2l7RK5kdW4RlWGR4dDYNXVzbxm01qqlDCW8wQh9v90-NG0VQvrfv9fQgnbW2lndSF4pfLPCN7rFW__z5m9KN8zkJ8kB0F4-W8TBD6B5FwBV-W3YM3jM2qZSfYW28jTpn93zrX7N28N5vkLBFbxW2bLgZ245_Nb7W8MqRMz65gDCNW7btJ4Z7BF2gvW5pkBq86C79xTN4763_WrwP_S3cpZ1) Customer Spotlight: Aruba [email-watch-now](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf9c3q90pV1-WJV7CgHlBW5QgFJ46kzYQ6W2SfCXK4dJqf0W98RbFr45rL3BW7j7KBx9cGb0PW6kzv-t5SHZcFW7RVvWk744FzNN6Z485SfZfTXW3srPYb5K6l4GW7yn3L-1ll1C3W8V_2cp78TbtLW3L1GR26S4_JzW6LvmY48yzbzmW90B18y5tB3jPW3LWFBm5f4FPWW9jyR856VFGGbW2ZBMhZ366zWJN1rH0JLgPt2cW8lVzlY38vBl9W8dfH6S5hlD1CW50dMFB7Lg8t5W5X3W4w2w-R00W5FN7Cb53JFGrW6gJCcb7QmwZxW2WH1Bs8ZHW30W2qBLwc8MkwPtW4L9fZt4_B-nc3b0L1) Learn more about how Aruba powers its customer marketing strategy through Totango. From flexible design to easy-to-use templates, Aruba has been able to surpass industry averages in email marketing to drive customer engagement. [Learn How](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf9c3q90pV1-WJV7CgDtwW36YP1V399TLqW692lXG4dK7HBW1mR39R8nC1hRW6NpnYl5Pj175W47WpP_1gPYy4W3Wmcjx49ZWhnW3wS4Z26HwZBPW80Sy7m8z_rvbW2YcbNM3Dy0mHW6vXtH74lYq32N1hJS9JXKQkWW4x1rf0261gLlW12t3Dy9fT-zjW8yzdH86_SV48W9dq1fM9hjj06W6hMWDr9bN-xBW8tsWx92B4zmXW2TxPlD5Hk_HlW6Z9D8T1QMTh_W3TcSmx2xC3RzW779PrJ7Vp_d_W8v4jx81GYJ0WW5qdbj338XnD5W4ZxjNK26DkcwW6LPVh53PDzdZW1x03PY8k-pTQ3khR1) Customer Spotlight: Qlik [email-watch-qlik](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf8X3q905V1-WJV7CgWtkW7GD-4t4c6dMVW53dqbm354Ng2W5m8VLt5kQM0PW6X_s3p3zS453W87y_gs5xW-pbW3LyCzj5sSSr9W7JmZFY7CRDKKW5c9Q6v23ZGXKW8k4yFG8228VmW5hnYDT2Cb-yVV1gWPX4hRP5FW7Nmg968pF9z8W4KQFdr14qhV7W2nw-6b95v97ZVY9blK3z_gjgW3qdmNx3Q2nw2W9dbKvg3pFFqNW8Ll3Td91gqKyW9kK8Jv4RwPFRW29NngS4dTSlzVdSnXM2jlr9VN2XhqR4HVsCQW3kKlSk4dWTtjN5yn9_WGMWs336Jf1) Creating a strong CS team you can depend on is essential to your success. Learn how Qlik leverages power users to effectively implement new software and improve their customer success training program. You’ll learn the secrets to developing an effective training plan, which adoption metrics to track, and much more. [Watch Now](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf8X3q905V1-WJV7CgWCjW23JbqC8rzh1JW6nZR5G42Lyv8W39HY8F8xwKM_W9l7VpM8lS6j0W94nyYQ7KJHbJW6zyf_P8KRsWPW7Xx9Vv6k38PhW5n_YsZ7BBvg-W15KZrJ5rCdqxN8n71HKr0NvBW8C3tXq3lzyV7W5kcqDz1Bn_j8W7Z6Hy34YV7mJVW6WZJ1p332BW84pbv01kJN3RW56TzbK7wQzK7Vt33xZ3VqkVkN5zGfx8myTkxW5bNQWr8mwktnW6Zp5jM2bfd5yW2g2nKq1kzZm9W5DVCrX8XXVpYW4hGDMY2WkG24W3CLRTt7JkMk-3h4g1) RESOURCES | Unlock your Customer Success potential [Digital First Customer Success A Definitive Guide](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf9Q3q90_V1-WJV7CgTJ7W5ybms78kYfX0W1mMkLq7P6GPTW7QG5Jq4sBShJW2nj-Q1776LT6W4vBB0Y6wBd5vW52M2_88tlrBfW2GZbrr1jhX3GN42_1FBLcqGdW6GB_BH2FMWpBW2lYCfK3B5WbXW2gKs5k8Z7wQDW48Ng9H13jXQ_W74dHwn64--N6W8zpVmc2NVC-GW1v1RwB9fHvRJW76PWWZ4glMbbW5tFPSj1CYx1VW4qPgYq6k9sN5W9f3k446Y93cHW9gL6HB31zwggW6R73nm7z0Pl3N5kLfR-WyyKxW5mtscN6H0wk-W6Tg5vY3Hc1ssW13rmjg6d8pbvVs1VYt1BWzkgW4cQx3s5l6hPdW5pwhfC2vb6QWW2fwc9q5F6fS-W5Pc67m4QVDcZ34DK1) [Digital First Customer Success](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf9Q3q90_V1-WJV7CgJ1rW81cQnn8lp7WQW2sXWB617Zw4DW3b-gJN4mjH36W4Qt9Jr30SSzbW11bZr_7lvyMdW66Bvfp18GKWBW82tgKF7BGSwTW2wZhq76xw8srW1PtBJ83q5Tn5N1x21_Zr5955W9d-KC96xFnP1W7XBrH92q1StHN3vr-MfVWFXCW5tsPxv5qNdHLV2xkzd3G32gvN667lqWXtydwW7Cr2TK3NYrkJW6Yw2Xm5x-6zQN6_qx5wPSr5xN4h4QQSZB5cDW5mmDj913RBH-W2_t6fs2KWgJ-W38TKKb8Rz1DpW2pJQcq5VrwgYW58qcBM4BSmm6W5vDJp82qVty2W1_hj5f8MqM6xW14_k932BgYBlW1yBVmR5VdWRqW221zNb8pjj5L36M31): Digital is here to stay. The digital shift has permanently changed the business landscape. Companies that are embracing the digital-first customer success revolution are enjoying benefits including improved cx, easier upsell opportunities, and higher revenue. [email-totango-book-engagement-get-guide-teal](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf9w3q90JV1-WJV7CgHCFVm8ft95fPhrnV7l9m3171bNZW7kxtn-4PWxtVW7sPjcX7KPkT2W3qkLD_52d7tkW8Z6DW75dkJ_NW4L90yF5rsGlFW3Prf6M5dx1DbV_g4jJ2vfjXKW80Scn73j9q0mW5c_FZ_796bPxW7wWFqX3Lf515W1TH18C3VtrxdW79skTF3V3Pr0N32krcPFZ0XvW5GK8s62bKBrlW8yrbKG1KW-xzW6lRyQ14CpxzkN4dbBNwxgrl-W2KcRdh2JW1sVV-mjNW7kyBRDVZ6wCW6Tc7n3W129mhC8sGQT-W7sXsZ-80yY4tW3Q9mph3TkFFXW3l_Bdc6fKyrHW2S_MBv2RMyCrVvR45Y1xJxvf3hw_1) [Customer Engagement](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf8k5nKvJV3Zsc37CgZmzW4TBBH34Vjt38W1-kYmt9544N9W8ScTp69bcDsyW6Y14yz18KN7KN2xg0hGMxmbJW1qP09V38XCV1W8r9TQL6zpK32W5Hk1X68r_ffQW6LPvC_5dlsG0W6bc0QF4mFr5ZW8TkdPq54nnpKW43d-F83ZtFvtW5-vDMM32-KZWW7f6wvP34WmkjW7RCMyn5XQ4ZBW3tkPF258sykYW5pBB9q1Q4D0hW7nBrv-3VJGLGN420pvQ_Xtm1W65LFv88zyLkjW2yQ67l2pMVgQW6_rG1g354vT9N4rmCcJtzYVnMMvt0GtrhXYW2CfV5y86x3x8W4xWFLF2rbg5dW4DZF3-7B3ycDN46Bt79txblgW1z8QT21SlYrcN1-vT4rrvljCW3bmQWv7zDr5BW4ymBmn7X7Ff4VJq9n56sqZyVW1j1KDN1-r-PmW7ppttC7Z74FGW4GvcMf5bQZrG3d411): Customer engagement unfolds in stages over the evolving lifecycle of your relationship with your customers. Learn how to understand and implement a sound customer engagement strategy focused on measurable goals. [og-totango-customer-journey-map](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf9Q3q90_V1-WJV7CgCxyW1JM0fV54fjtCW66xXZh31qHZfW86R4YS6zjxpsW6jGdg180JvLCW2htKfS25bf2mW3m78_l2sHXWGW22phG760rrzNW7P8CbB5J1Sw7W29CBfg7nQ1_1W5Rqv6f3XLBL-W3J4c6C8-MV2PW3wMdQv5Vq5h5W71c9Hb57RpRbN381YyqTPLQFW4qQ4Z_78r233W2hkVrz2HvslLN17dKhq4NdFWW1-kVTW27qf1fW4kSKHj9lkRjtW59QrJ33lJQv-W7M0zKP1_n3lGW2jTQW-2T68kkW3v_cVl5ZVgqZN5pVjMb8M_G3W68KM1W5PQ_ggW8f8QKp1pR8kyW3mHMtd6x8DWfW88l4fB3W03MrW7JsTgh1Tz24-N6bb0b2gN3Hy3dHz1) [Journey Mapping:](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf9Q3q90_V1-WJV7CgLtyW4q9l3V7GVbLWW1qnznG60Vj_rN68GlmT39kR7W8VCSX97FpB67W1yKhg54V57ZMW3Dx_S01FfljcW2zQd5P81-5lmW4fskrW8XKfHqW3-T20h7GjqR8W7mdbxX2lZMddW2G_Wjg8CdK_ZN7VrkvP1zKvrW8MQCym7fK-6dW2nQqfX9dyPHyW8cXzRf1Mr3VRW4gwJ2j568KsyW75bhqy1WJQCMW416y428ZfBBmVVL4nX675BB7W52d2cq36cbfHW32yhZK5xRnSwN1lLbKcrQgX4N51gQ5wm_XQpW6SpMGK1fx2ZPW8jqVzZ1MJgxtW84qJ9H7LlWw2W1r3s1D96sS13N5J00Yjqq5JtN4GxVN1kGCL4W6BjSLz1LsMh-3lz11) Mapping out your customer journey helps you optimize each step in the process in order to improve customers’ experience and promote more sales and repeat business. This is an essential step to any Customer Success program. PRODUCT | Innovation Spotlight: Sign-up and sign in to Totango with your [Microsoft](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf7L5nKv5V3Zsc37CgZVTW7BS0cc4td0zWVmLrfY2wG5MJN7P1cN9fqlLwV1PZ4x18TgSdVqgyBP7zCLX3W5W_1X32SpX5HW64HtKb3Jj5yFW6fWJPs9k36MNW8pNPsv6F2TnZW1TJ6mf3t3QxJW1RBBYN6LRYyYW6pzYTX228kX-W6f08Mf67K-6qW5rcCJG81NpL-W27QJhx2MhVX0W3tN_dZ3T-Z15W3g525S3T-RyPW4JqK1l1Bt4xxW94Ppm75bdYtgW62H7xV3LdbFsN1vSmb_MCV7YW7wwmXF3XRbQwW4rgtTW6356-lW7sZnSr1DH6J3W6C8xvB8NcHg9VJB1Lf6p6Z92W6rvSqN8-NMhxW4bgcXw6SZ80BW2-36tS2kXtDwW93npPK6M7r3fW5t460X4-ZwgvVPdZCX7bmvXR3d_61) or [Slack account](113/cJN-m04/VVRMMJ2p-lhBW4cY24R26XVSBW5n2k0f4BCftcN3Qcf9w3q90JV1-WJV7CgZjJW7mpd3q6TrlqnW3Qc_GJ1GZSC9W4WDW-H1Dj-1CW22q9gZ5YQkSlW7H6X765-gvGXW4Fn7kg66k6G9N6XG0LjtghLZW5b3-NK97wS4KW13k7c63xz6B8W7RkClK2Mz9L9W16X6G_45NqDQW1MRzCQ5RfNXwN7v1NQkg8RM_W2LXsyy9bnqCMW9ht_HL5YhPLCN1zGz5WncKFnW5qGxdG2cW0gVW6XcBKS73q8mPW2Wtwk-8-FBtBN44DkntT6RYBW72Kdds9bM7tgW9ktCzZ499xpyW7WpFgL3cgYcBW3972sF6vWQJbW1Dl5JF7DfF1sW1rF2pn6bQmSsW34lpSD5hQzMNW93BdHp7_qv7x3k0j1). Customers can enable their Slack sign-in option from their authentication settings under user management. Unlock Your CS Potential Get real time Customer Success updates, tips and special offers. 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