Your Customer Success Highlights

Below is your roundup of the latest best practices, tips, and more. Enjoy! [totango-horizontal-rgb-72dpi-1](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_ch3hwjJV1-WJV7CgDf2N2nDzCFbvp0CN3_WjZQf7dw9W8Smc872qH5gtW6wgQXy2H-HqfV3gZjN8PLGwlW65nWCN5jYjnNVbqCXy379HRLN8m_NBKZb-fQW7pTZX052qZBgW5Rgc5g5tq4llW182-6l2-TBssVkGpnR3JzzXhW3F8HbQ3CJT-lW2_l9kR6LN_vBW4GSb1F8tKK5vW9m2m_d4wQ7y2MZfgRTxy4CcN4y0cWfF7hN5W8mPlj62FzrYKW544h7M5MVdRC36Zy1) Customer Success Highlights Hi there, Below is your roundup of the latest best practices, tips, product updates, and more. Enjoy! [8 Customer Success Tools to Enhance Your CS Software](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_dN3q90_V1-WJV7CgSsGW1mVv_g97S1YVW8JdgQ793zpK_W4ZwVmW6T7y_0W1lvPdC8Xnpk-W2lppl35ncLf4W97x29K1xwvvYW4ybhv72Bq-tSW1dRvHV5gsr8cW1fkSnH2KrCX3W2hQTX95L-pL5W8q8rJj295Xl7W88rr4k3k_D4tW1vrr2Q8KBRNWW5C24M41vZ16xVdFGxr43XqCyW2ltB9h1s27f1N1fDVbQGHG8CW4pZcdl66cZhYW3T3Dc73Brn1VW8VkS1d8WDStQW26h-xG53j0VKW92X1141WSqmkW7xBbyc4BdMXfW44Kt9F1Q72QfN17Gb9dk20nTW3zjXgn1L56-sW3CfWyv6DWqV1W50ZR4H97tVJZW6xYskN4j4yrJW36h-653r8gtp33ln1) [8 Customer Success Tools to Enhance Your CS Software](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_dN3q90_V1-WJV7CgJ3CW420n1k5-LmVsW9jvM585MnNdJW373ZHB4bgZGsW42LS2244rGmgVQ7bRN4v3BJqW3XsQSK8B1Ch8VSZ9q98Jl0FMN8NXrtvw4vqQW8SyqQx7sXqpZW22kzX05LWC7_W2drWLF240k0PW6bCSPc55TRXzW2xbGCY33Y8vmW2v6r9g7JrZd2W3J9XmY5g-1-6W5V8LBz8_lbC3V4rClr47RwpDW14Yp7l7rRd-4Vx27PT4m5wPCW7qzfpn1tYpZ7W4KtG6r1qZhVVW8tkYBW8g5jsRW4_D8wj5dNb47W8bdb917yVms0VDXx0N5SpT3DW2xZZj_5S6_Q_W3n9PW51zzqHZVGV3vw1dJP-FW6-GSYZ55h5nSW5rBXJ92lpMwF39nk1) 3 – min read Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. This allows you to leverage all your data by integrating it … [8 Customer Success Tools to Enhance Your CS Software Read More »](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_dN3q90_V1-WJV7CgCQGW7zdRpL32QpKxW46dc3D7ggrq9W2DmMLq4tv7lJN1D0J-Yf0JtwVZLLdB92q8KMW5NyM-n58f7p_W3sJyNW1lnnwNW14bLKf2vjnL3W6QFr_g8M2V_bW13y5F3978R5WW7cz3p24c698BW2-WjWW7-7sjKW2b3XLY5bXFThW5tv4N45l4GqfW1HX7lr92Qm6JW13LWfn4Bf2vfW5YmKtB3bbKfgVG6_6C5FTgl8W7sxFW47dWYK0VLHv8V4j48nSW47nKX23jWDNCW74q9TL2t6b89W7CW5gN5fS59wW2bXFVG97K0C3W2L4HD84N71mJW5gwll81QmJ7sN3TrH9zs3766Vt03Qc6wJ_p4W57RQ4b1z4m8FW8HzHH02k0YdH3l_m1) The post [8 Customer Success Tools to Enhance Your CS Software](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_dN3q90_V1-WJV7CgVVmW8txwVj1LFmblN4kPsXy1Gm_BW64wD6D1M5KClW14VSJw6tW-H2W39vdRp6rRSvdVrCp461Vs6F8N5Q5nxfF02f3W39JTP76GfwLZW5mBcvM4SXz5GN7X5g5Rl0MjfN2FyHrvqXVf4W37R6zr58h4STN7TXG-J4vSV6W49nwLn7ZrsLfW7hYjSb1m18flW5CTsLV2p_9JrVGz4nB37F145W89h9KZ8cHQf3W3bBgbn52Z6t3W59TxnT2lX8pMW71lmlT72L2-lW8LBSsq4ns4c6W11trwC7V3vkCN2cNXs-dLMlhVP-Ck064mmSlW7zFSSx61XLrhW1mwPhh4Nh-vWW7RpxDz6V6zF0N8Sd8ftK-j_wW2psCzv3hTjjG32PG1) appeared first on [Best Customer Success Blog: Articles for Enterprise Growth](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_cB3q8_QV1-WJV7CgDhdW5mQwG223tPPMW9b1n2d8j-X_NVSFTmL8xwVQQW3vvfqZ4GPggCW1Jj_423R5xxmMNgQmw9xd3DW92Jkrd95Q6r-W8VB2Fc5qSxgMW8KM1bd2JQB2RW4QfDPH2b_C1yW2b9grg3QfKwVW2FQhLB5QdmkNW6Lm6m55c7t8_W5hJns78fFgF7W17sSp37lm562W8_fZRz4ZyhCWW2fbq9t2fYC1TW806v_f2g_4Q9N74RHFCc4DJJW782hWJ7pMs73W3jF-dh7NcqWHVMC-Xn8WbYcz38351). [CSM Compensation Plans: Factors that Matter](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_dN3q90_V1-WJV7CgHvFW4tncf165x3ScW5FS8__15V8j2W8pZKFz2BjV-0W58XGl75HRYWMW5H9tK86RrG8FW8H6YZ_3JNcMpW5HF-Yb1JjNVMW1T7qB72db3tsN7jfphd5H0F8W6cRQmv4tCNhMW6XyRCM9k6zBHW41lRkn5jPmW4W3hTRdt74wzCmN1m5yFjZFrhRW71nCl7113kTYW1_DxVV5S4KZlW5c7hMv7CK1qpW6Drvxb3k_Xq9W61JQP01lBrp5W3cp8JS4hYzgcW333gw88q4S9rW7RZCT433FWkQW3TfSLz6_qzn8W7MbGbr8qbbbrW3bCcBL6hSD63V1DN276yr31BW8cYyKv8JlyMjN19ffK8PPK4cW38gd7M6ZZxBSW7TtDcS8vyNT6372v1) [CSM Compensation Plans: Factors that Matter](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_dN3q90_V1-WJV7CgF-MW7TnN3w2MynWhVQjJdv7DCfGKW4WM3dm4-YPmsW4mzNkG3cQ71-M62-ccxpQg3W60zhc_5ZYg36W7KjZbG1S37H3W86LzZ16kZhLRW1mJB1d3VHwL2W1pR2pv8X9fC0W6G9zHY1WSRt1W6pBGNv8C_DVSW5zbMhv6tRSb7VcRFzg76bl8CVhSQvK2-4jh5VC6HC15DNhzSMQsZDMRxjB8N8wxMJZK689_W4cJLXf3M8NnSW3RtfTD6-9_R8W8gW93Q4-h5JpF6qXhM8Kzz7W5Kq1sD2Ts3qQW80fxH-7nL-_7W71GkX085WbWVN7JrTNY6pgKzN1C_MPN4M48zW2fkGxV8J9NnXW2GwW2s70-tMsN21QcPkfD5tG35T71) 3 – min read There is no one-size-fits-all formula for designing customer success compensation plans. Each company is unique and has different goals and KPIs in place that affect CSM compensation structures. However, according to Totango’s 2021 Customer Success Salary Report, CS teams are being tasked with owning more revenue-generating activities that make an impact on organizations’ bottom lines, … [CSM Compensation Plans: Factors that Matter Read More »](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_dN3q90_V1-WJV7CgPs7N9dxl9VtHPfqW6vGTF03-VqZpW2R4zNr5D33p3N4C2tt1dFqMkW13xSqJ99d2NcW3XGQzB3c0hwzW8Nzf0T3nHkMtW4vvrwf4wcrksN3sBWxHK66WZW1PW4tt3w3nnVW734KGH6D3n8HW2RSvbg2WYnkTW6-vST797FPKDN7lZwd0K16KbW9bM0t78yHpD1VSPwW96dPLXNW4-Cdxt815xc-W3dL8bQ7lrBNMW1jsjFz7_VypLW22k6kS2-jkf0W3Df8D48bvXNYV-CYhN6nZt26W1WySTP5nBHDHW8DZDG75c2C5hW72yVZm4P31pPN82HB6wfVyYvW2qL6gD67FvXjW6bG74_8tDzd7W9hlH_r2CxxkJW22Bln07Yc1DY3lkS1) The post [CSM Compensation Plans: Factors that Matter](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_dN3q90_V1-WJV7CgSZ-MvC6LGG00dgW6_szc17F9m9MW3vyQ-f8YZ8K9W7nQ3Mh6K0sl0W84XNfg11CjFwW25ywgk9jM1lkW2LPNCF2ywf-QN1wQN6FcJMp0VpWXQy6F1qZdW1y4vcg5XvMlDW1HtmdG72DLbfN8_fW_QXgrNKW5kqg4T6LFjf3W1BgHR78hrnq7N4zk0Nm90lqKW6hCKd86kPgdfV-7lwQ26fC_BW97MtdR2DQcd1W6lLt5_5DkgjcW6_6qR682Jx5HW977-Tx4jjBrXW8vlhhN8H-sMqW7DPVmQ5yX_9HW6NZ_Hf3VtG9xW6H3zb_6GrBclW25Tdn-7vNtV9W8DRWtd30PRWbW5-YQGn5Xnc6QW1xqgHm5pfSpKV1NK2m11Sx3134L41) appeared first on [Best Customer Success Blog: Articles for Enterprise Growth](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_cB3q8_QV1-WJV7CgRZXW8cqYjQ52s-9GW3s77J632Zr1dW8Dh88n8lNhm_W2K50mq1SPThbW87ntbs3F_h6ZW4fsj__7dW0wGW6jN1gx71-2sYW4rxSvv3Nh0D2V-4qyZ8PJFlWW473vzC3TqzNwW1chQMP7DttmBW1yD0F95LHBrwW45G72Z3-8XtPW6stnxt4s8lysW2ytt5C1nljCWN2NzNk8s2KqNW71vf4z7CGl17W92F0yn4xjm8hN97rBCZtPhT0W6L5Cwj8p9hJDMFdwgPhs-hlW2-mNJ06rS93D38Jy1). [The New Normal: Today’s Brand Must Elevate Customer Experience to Compete](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_bJ5nKv5V3Zsc37CgLfpW23n5WB4NsMPxW9hclDt5kkpWbW6SNDy27JJT9pN7TyKmdF8rwdW54C5161DrpFHVPgnz68wr1CzW5h2fRN6qrmWrV6p-V34Ww3KrW6flMK_7St6fsW8H8v8j3PYx1sW8sjX-27ngwvfW8H4bgg72JYKWW6wX3l879h2sGW5nn5bn8gVTMxW3-RxJ16dh1M8W24FWPM4vDwV1W4v6vYj2WPV2yW8C5DPh1Wm-FmW4b-kmf8DfM7vW4dDn9s3X7XZPW6pr6Vn1Tp2KQW74RP-916y4j-W45pHNG6SGchTW219lx11F8h2ZW3WTmVY6FLg0LW6t0yz35tsYB7N363tQMzZw_xW3NQJ2v4Mj_1cVYSHfR9dgz4yW2Kxkd57HB42SW5yYjL54yVZGsW1BmzH48bWF_D3hz51) [The New Normal: Today’s Brand Must Elevate Customer Experience to Compete](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_bJ5nKv5V3Zsc37CgKTxN6kHZJ46yf8WW1TnyQJ4rYwjnW7hp-qF5Crl98W7R06TJ3dDkSZW49P6mz6sjxZXW7kSf615tgk6WF78gCnjwkmbV1Qj5d23Yr9cW4TpHDm65HPSFW2Vv2q782f11nW4sGmSr69YYJ5W6yBlF91RyYSnW37JWVs5Vn_7DW6W7Y0v8p8HDlW63zkL_2bkwZxW194xNM8k8TY1W3X4jFd91s6bvW4Hdn3q51mGJbW83wSPx1YM8SSW4b4tJ673SsZlW81XBT65Yx3qJW65ntrT2BQHcvW4HZKzW7cTHFdW4FKlvS51Jn5mW3FF1XZ1vRslcW1kxKBv1--hhPW1n0JYg1kqKZ7W67dnKG8fWbmvW84jMJQ38-D5XW8p_2rv2HdTWjW8mcrhT1MVZKcVl6Gs46s3y643j1G1) 4 – min read The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. This accelerated a digital-first customer success transformation that was already in motion before the … [The New Normal: Today’s Brand Must Elevate Customer Experience to Compete Read More »](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_bJ5nKv5V3Zsc37CgCqlW5H9yGp1xPF9BW5rBx0J67jq4rW50p-SQ8s-WMgVkfJXv6NTH4bW3CvBZx6wcfpWW6_2Gbr50-_mfW1xCTvd1mhGVLW44WdfJ51MGL7W8qR_Gd5QnVgNW4_W1wJ95xMKDW39dmC059gb3SW6KYQV85Phjl9VVGk1H5W8k1kW7dTtYT36WGQDN51cv6jc4prMW1f3sWH1cJmKpW7J5Kz43lNyf6W7_Y68v1vRt9rW5mlvyM577NfKW4t7nz_3xj5KkW7hvnMf91RWCkW1W8w9b3vGPJpW3LCWwD88Nm_HW1lkGKq7jNRq2W2Fd8s_14jpRfW6dW1yt28023SVFfPCC3Xcb6LW4N-jkf6_-dq-W1cF79S3-Py6RW2jL5Vr1_gxypW12lklM1cjX01W886JhC1YsdXx3lHz1) The post [The New Normal: Today’s Brand Must Elevate Customer Experience to Compete](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_bJ5nKv5V3Zsc37CgMwXW8WL5tM8HnzDcW72Gk_-50zTmBW5MZ8w73NLDq_W4sgLGs1n0_vFW3x89b_5h7w-qW6tDhdG5MzNwrW7wlDwM629lJcW4LJ3Kh6GGBhRV-7j3P7mM6KlW5xQv4Q2CdJb0W1V-YQM5Y78DpW8BgDh_18jcsfW7bPW6m8KzR2GW86b4vf44tB73W40xfTB765rpyW8sq0LC64XN2PW6-THQ_3wPfbJW4dBGZw6Yvh-cW8JTWPd2F4nFkW6DfSNb3CTkBCN4z2ncXD4pDWVFBsmg2lll_9W4cBQgL1w6F17W8XwMG-4XZ23hW8Bbqgg6ZV51hW7dXyp_1Y_m_TW5dzLyT6wQ3_fW7ZQrCH5Fq2ssN7qX7Bpry4gbVvXQlj5fMxDwW8STtcQ5RdWxkW1L1M3T3n0PSM3gml1) appeared first on [Best Customer Success Blog: Articles for Enterprise Growth](22842/cJN-m04/VVBKNf4KSlF3W5m6FTG1pb59TW4-ljtc4B4bFsN4nN_cB3q8_QV1-WJV7CgGkDW90X3jY1Sq_WGW2lXhyk2z0JpTW3X_qgk8kyBscW5hC3vv3HM3n1W97gFD92Px4cQMW7FMq4-cdJN1Kl_WqHrpk6W2sTd0g6vDdYHW2vYXdn13pPHSW4NbtbZ3XQBHhW8LvDJq3F3MWQW8gLfSX1DPWxFW2zbFQH3kVg05W6QBMX93QFLpsW24t_zD5Pm2R9W20szx88QK6S0N5rFyNtsk-9VW3vV27-1vLYbRW7S9rBR3SlPpmW3bvx-s67T6x4W7pVlrh2_tzp5W7n_zFy6fsnSV3fSx1). 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