Your Customer Success Highlights

Below is your roundup of the latest best practices, tips, product updates, and more. Enjoy! [totango-horizontal-rgb-72dpi-1](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgdp3hwjJV1-WJV7Cg-HlW7sMBG872r9PGW83xNp95_1jxKW38l1bG5L5TmZW44QXrW5cpTBRW8PmK7f1yCmG_W42Qm6k4_cn4yW4Qxgv-8cvjBwVmgWtp3Zc1sdW7VfxVd8VjJC5W2QBrhc3V7lyTW2Msfm22MHJssW5fCLHQ6bhFNfW4bFhsl1lKf9WW4Pvj5h6KxNQlVHCkky37CwqkW6Q990C7MGRydW7nSp804Y7wvGN6Rpfw3PGR4xW1klH-S2_J-NtW4CgrtC8px7Wh3j_31) Customer Success Highlights Hi there, Below is your roundup of the latest best practices, tips, product updates, and more. Enjoy! [5 Tips for Better Customer Success: Respond to Upset Customer Downgrades Effectively](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgTTCW6vSh6Y9m1N3KW7PBZcx3CWw-MW1xtYBL1M02f8W7cSVkM4Rl-txN3lFqPKC10YHW4rF8Rk91MDG7W4HhcK3244pqvW996m6M78QD8gW40nkD73s091lW7MdM8_6FKV9bW5XcXrd2-WvQgN8h-JgPy2VKRW1qzLss4ZwS0-W83y-gx23tWp0W1__cS97Z9fvKV6xMRV1k2WqMW1rs5WB1jNcP_W4tdjnV26Y0QtW83fF5L7XMR75W1rpxxR8KLtTGW2GDmQP1ckBzNW8vy44c1WdpHSN6g1FxH1ZLWrVHB_2t9bcg1dW1vYhcg3j1jLyW3v2C8F4jcNMsW7hw5jT7Wghm5V5ZvPq9b00snW46ybtW7NzMFdN1l0sFFmM-G_3npX1) [5 Tips for Better Customer Success: Respond to Upset Customer Downgrades Effectively](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgJ5rW5PS7PC4KHQQ_N9lw5hsMKRQ7V-d4s998p7Z2W7nkc_B1dC9qgW4MDCv88lrHZYW1YqQ_d2s6NqjW61PCD31kK-y0VGfXLl8FNBkbW7hdSxz150zYNW5kwKPB2yV5F3W16yPfN75P6XyW6Xh7Cb14kW1FW7NKG5n5MMYs0W4b0Yc94-SF3tW35HTwk6PBN7vVjp_fk87L_t7W3K5ykr3_VMdBN4gGpVfjWHztN5yWKDy2V6V8VYPRLm1DktmHW4VbxM-3KQg4cW7qV0388Hp3_sW39zVdn8RBfYMW2HKS_P9kfqt_W6XCPHT5-B5D1W4T7Rr_5zQf7tN120bTt7_LhRW2X1pXD3xk7jhVb_FfW8t65_lW8wjpFB3y08hl32wR1) 4 – min read For effective customer success, respond to upset customer downgrades proactively. Just because a client downgrades, they don’t have to churn. In fact, you can use a downgrade as an opportunity to remind customers of the value of your product and the quality of your customer service, giving them a potential incentive to upgrade again. You can … [5 Tips for Better Customer Success: Respond to Upset Customer Downgrades Effectively Read More »](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgMhJN15vf91r_B_zW69Ltd07hwMVwW1_Mxtf64T6kdW6xSlf15w-m8dN2Cy_BNmwvC9W93b0Bm1fgJxrVqctFf7X8nW4W7ZB4jz1bbBRtW3Rl_VT7Qskp8W50rVRh6SPK0CVnWckX55vQ4bW3d16b-44PqqFN6ldsYFm-RBCW7V7zdJ5FB41XW1bvhVk5sLbhpW82cCtN4JH9mTW4rDMwd5Ks9hWN70c4kf5HjbTW63xBh871FhbYW33bJfp7P5JP8W9cJXsR4ntmfCVhYdqm3CTqdvW8v1Mpt8D4Jx1W3Qd9vC5wPLwjW2TG4Dh6PzTc9N7VwNHnsWw-ZW3ZK2wp93rsM5W4V1slM2g1Hn5N4d8C8Nn_Xs8W3hr-YL7CB6Kw374z1) The post [5 Tips for Better Customer Success: Respond to Upset Customer Downgrades Effectively](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgPr5W748xsh2Dw-BfVH0hMZ3pjQnFW7PZ8fV3GfCJ1W8hc3RJ3KDTx5W4lMlss7jW31hW6TK_Ff5wwpnHW7tNM2m6LZZmrW6mLYlB5pjzdjW3D1jLz6H7jlHW5rSz7L9fjpszW31Hg0Z7rwtrMW6sfz9K7YFPbLW2BjHtJ6CT_qQVPn_TJ6jwrC1W2lMhwj1jcT6TVQ-L2c3pP2jMW2CKVtS8Z00wdN6BRkrNpkdNTW2t6tCd7C6YZPW5sJnT97YNSGlVMq-cK46NQCgW5yw-P65JS_BhW1BYBqQ4sM4GTW4Wnlhh6sgFdyW2kclqZ6dLY_FW78_qM82C09CfW3Mf3h91kKL9tW8QD3R223Fns8W3q9nDb9hH-PQW6kj_Pr3KyGSt2rm1) appeared first on [Best Customer Success Blog: Articles for Enterprise Growth](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgdJ3q8_QV1-WJV7CgWVgN2xJ2BH4YwgPW195Rj48bBNHRVrnFpm1KfMYdW5lJhZf25pMWgMqpMTZhmgGLW5M9HxD51tl07W1mcNqT8nLGx5W7S68Bz1C4vs8W4pJ53S5bdMwPW8j5WTW8rcyJyW90xr6h82QwyyW21YS-J95Q02rVTHGTg72tNqRN4zfBh-CXWRZW33FCnj4pgcyZW3lcXbb4W8fynW5R5nDy2Jd3f2W5Gfr7L3sq9_3W9d6QLG3l9Y98W1y3WKR2Dh4--W4cpg2c6WMHnGW6f05dq5ljgDL32y31). [Understand What Is Driving Customer Adoption](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfB3q90JV1-WJV7CgS6cW3fSKxK7wj4dKW51qTbZ5_zhlMVLXrJc5mc7VYN6MKlmmg0F-1W99gD01708Hd8W8KY_Y34HHM6bN529312vdPnMW2h7Crz4t4F03W1_CRmd7smSvNW55wDmh50CLD-W59CZgm7zmRj2W3Lw09f4fBF_jW3cbRFZ4KFc60VftRhY3QvMJNW5gzYZS1XfrXWW17QjkN1r4NfgW4jclz85z1c7JVkM0WZ6VJfFFW2MTscq16vJRTW7sG34N3hL-H1W8v16Rs2XkL9gW87J3rS5fH-H9N3G0bCVjNwsWW987D_11RpBKtW6YK4vw3jSKsHW4G23GC2gHdChW3ddLFc9jc7R-W28BKS-3RFW4b31zw1) [Understand What Is Driving Customer Adoption](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfB3q90JV1-WJV7CgQ3yW4Bv6NY4HTZKCW5RCbNg4VmgvQW7k2x1Y5Jr5HNW5lCPrB348CzPW6k8ptC8gzfNSW5FV2nB441CXBW5brdSD6Hj41NW707hzF5VZ_CqW7Yz47B394JYPW1kFvMK17vLN2W4vTxM98r1wH3W1lLmcN5yrHcTW3nqbmc5f9yQQW4YpSKL6gyYdxW65gHrj6bGyznW1X1qc02kgS49W12v0v74WJLtvW4z93Y13j0X5sW86J_Rt253GP0W56-3Px81mLZDW6W3qfw2zBYbBW4Cr8-f3wP2j0W14GKM32v1j0RW7_vRKg1YFDHhW1RznJ33hxqlPN6G7txQYVBZFVlg2lj8TKhBzW2HPyn73xrYmQ3jz31) 2 – min read Knowing what is driving customer adoption provides the information you can use to boost retention. Let’s look at three of the biggest keys. Continuous Onboarding One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. Setting up a new customer’s account is rightly emphasized as a key part of … [Understand What Is Driving Customer Adoption Read More »](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfB3q90JV1-WJV7Cg-2kW24_kt43Ph3dJW3YKKM149HlHBN4cDMqxC8sjTW3bJ-tg7Dj2vWN51lqD9885cCW3kbfwv3d1TLwW4Jjtf-57QXTQW2y4STv99H57yW3dljTw6XjbxsW3dm7m44DVgMZW3rxgR23yV-njW8j9hZ32Qk7hQW8jBzQQ3mlxQDW4jPFjX5Ps0jJW5Q-YTn81HK1CW48cJ4M7KgM-2W6MYl703240c6W6Nc5gs6mFwx9W54_rW-2qgZq4W77pWx92MyTQ2W4sSbQg4R1r9HW6PXC5z21LRfYW1h-y3c4THwhPW87sCz45zsNjVW1B1hNK9j_-M6W9jz7sw1GMyLtW8_WsWP3yz-wpW21d2--3NRbnY31hY1) The post [Understand What Is Driving Customer Adoption](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfB3q90JV1-WJV7CgzGZMzxKrMFlx3SMTsDs7VVFCxW68nSLq2qndpGW3xhjCh7ShDqcW7SxXSs7Xh6nPW7jp_V67RcVcpW8tLyB74zyPSPW3-T7vf3Dcb4bW1ctpMH1SwnBtW3B44Wc8LGrYwN8wQBK331G4pW3zfG4c75gcFRW6HlVh9135X4kW4z4tbw9l4Nz2N1zkGvR_G-Z3W29Dsm48LvqMKVjrnSw60GWw9W29tB8R48N26tW5Fsrgl8l3n1BW4l0kVb3cpLx_N8P5yvgL0mzRN5dC-cLcYZ1MW6F1m1w3x3qtZN3Nfkkp9L1NzW7XxCNY6wZ0KhW3Kgwr93sBH56W5mrHpj5fkP3FW6KQwq156wbnY37401) appeared first on [Best Customer Success Blog: Articles for Enterprise Growth](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgdJ3q8_QV1-WJV7CgZZ-W82mV9G59n6kSW64K45d22tW6YW4-wcv51kjnjkV8cV0p4DwQP2W6wxkSW6B5WFDW5h5Fsd1nDbqjW2R6pzZ8NgFB_W6BmBTc3Nyc1tW1by_z489klrhVv_0ZS6by7jqW5xzCWD5ZsYtTW5rZqJS29Mqm7W5P8dG-5DcZz5W50_CV-5ZDpPdW5ZpTwJ6QZfjnN2zw-G0fJnRBN60MC_HMbZh8W1q7xxs7mldBDW1NvWgd5gNKDXW8cnWGL340gbfVjZ4lQ7sV_PFW4ppfcj2LL61X3dRL1). [Learn How to Get Customer Feedback Easily and Efficiently](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgGCWW4QR9yG3rVjPfN7gZ5_KNljsjW423dXj3tZLxMF51DW7x4FmlV3QHch8KkMssW1SG9_N4v4x-1W4p7nDB7xvH2JW6lPQvR8ywbKvW353WPn3bGyTLW7rT37_7xGr8sW57LsLZ6HZkTZW1_3Xmm3XCsRDW70BrxC3wfPsxW3C1XgF7Ny17nW10tFGL9jcbfyW5MX3WL3HWPVyN4HfVnBWZVs8W2X479R3THJZmW1zShFL7_6MQsN1w6RngP661wW93vZpM2KYmtWW6k-Hlt6Th6tfW2jcVGm82K0LZW63DvJn3Z7DnMW8DrkKN7j6ryrW7Z5krV3XbHwxW5_57rN1_7lY2W3ZM-S-8CdDW4N7SfJnnq73MMVkvjSj90s9f73dhm1) [Learn How to Get Customer Feedback Easily and Efficiently](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgMKMW74Phv03kWy0tN5qH0GZCfN2DW6kh5f28Lf4G0W19_1Cc7LHCJPW42dMhl44vmkYW1DSPdD6bqWz-W8l5yrC3YcyvBW2Twwk17x4lTbW2FhcpQ1-dl14VYb-lN8ZyBKgW3zYP1S22zgkSW71y3564S3v_CW19RvM48jZBdwW3CfCvq75Yr3TV1dsDF6nmzr1M3_hrspBthJW1bmRdt6StX0FW50WfQq1B1GXcW2DWw-N3LJL-tW6VVYjD6D8yGMW4bC3yF3Tj6wkW594Fcp2vZ2-0N59DDvrLFjN9W14-vJ83mm4-rW2pWZ-H1Jw_P4W96dlhy8r_2RDW6Jvdvw8bW5QBW1mpQkK8c1L8dW6cYQty5FmcgTW1ld7MW6qmHfW325S1) 4 – min read Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will often spread their displeasure to others without ever telling you, while those who are satisfied may keep it to themselves. Even when you collect customer feedback, it may be gathered … [Learn How to Get Customer Feedback Easily and Efficiently Read More »](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgCBFW1NF_cy752NngW2y0n092W53_YW8PZkM62_CgwhW1Flh901LsbfqW74zZrz8dZJjDW52ySW08pZM-4W6-YQHv7WR0FnW5Sp6yx6T-3f1W3ZWgn338HVCZW4LPwlp8_f0YnN1TQ15BdQrnHW69YS4V5GY9VZN3nkm_22PKF9W5jlnM33KXQBmW2JnLpM9k6vZ-W7Dl87K7Jsq1hW4rRSDJ37yQPlVbhvm71rbXm1W5hGpx1254LVNW2CkDKS2BG-SXW2N5Xw01vhzkPW1lwsrY6T2ZCXW4xyzK71HdtljW7S-m7Q7zhWZZW6CY1fh81f588W1zHph-5D_h4dW1mRfVk5PwBC5W4Fwv2J29010HN59cvqK1D5XKW3BfnB2518xfp3l1K1) The post [Learn How to Get Customer Feedback Easily and Efficiently](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgQ7XW34lxP85BtHqDW2mr-nG73jk7sV8sLZ79hHlM4W7Q-b268DF-tHW77-54W7zrvk5W5HvTxR5ypvYTW4MC04F3xSK5KW29-Vch93wCVRW4gXts86y5svfW4glB9s6kFGf9W2Hhw_S28CvxMVr8w7h3sPTljW45cyCq1pfl0KW853q4S9cbpMnW96Qq9H41HXfGW2PvcnL5S9M_JW8H6f6f8QXxYmW5t9RZH4Db0qrW3mHyCv2N9PTMN4_HcDn8msbBW3DPnMJ8J1lNSW25tc_Z5dLYPbW7SLjzr8T_CjrW1lhnl21zF3lpW5sVR2_1TPjxDW6Y48zP5tnz5PV1NxTM3zrK5HVtVSDH9dG-r-W3hyxgM7vxKX-W5v6pF22Hg9XL3kMW1) appeared first on [Best Customer Success Blog: Articles for Enterprise Growth](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgdJ3q8_QV1-WJV7CgTSwW1tZKyh5ht__0W5JGBwq6ZkSf8W4-J8XM4Xwr2rW2gzvj64RpXD0W6n_RN92W8XTKW15Kb_q23CvFXV_DdBk7sWJ9PW45_ZDc5v3QC4W4Jvxfj639cl2W4SPNr78HbPFkW6vV74M1tqQbjW69gfQP2Zgt2yW3W17cf1PylhKW45sm1s8dC1-9W7TfM7f4dQqnZW6Z0vlr5255VWW4bkXLd96H4fPW6BFYC-3jv92PW8TjYx_78mHC5W1fR8QY4F9hR_W9kFY3D7jSdRYW68HKcn4b8sKX33RC1). [Growing The Customer Success Category: Totango’s $100M Funding](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgX9YW4lM2052q78X7W6ksH3s7DXwytN3dPfpDXb2rkW57GLRf1tLrL7W57_NS24zRQcLW32hjCm7WCnG7W1F868T8nKk52VRpDP0918PM1W5kwD155PxD7JW33w9Dn6F1wFfN5X7RQdPNl8LW1GS9-z1HwLqFW2Ct34y5RhJ8vW4sn7Rs8YBb5_W1tBXZN8g1yTqW20nqBX1tkwhWW3QB5lP614-42W4npbqX47CySlW6j8N0J1rByWfW11Z_SX25N2zMW7G701v4s-3CqW5Djsb27ZbYpbW8TKwf122XPwTN8wTq1CtBvGlW9c0V2f2Dy2VnW65mgv34tscwsW7LTyVQ4xcnvRW7TPfz56l01dXW1VYLJ04CMbBvW2SHzMS81Cljk3fsL1) [Growing The Customer Success Category: Totango’s $100M Funding](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgPFcW1ZxjnK53gNjxVn71K32rNX8wN8ncfxQ2lZS9W7Bq-0M710LVDN8f_-Kr5XKwNW7Xk9l-4Txz8YW1RkTPh7tkqL-W1K9C2z4Q-TgwN9l6xRdJJGj4Vt5_yh29LzysW1xvRkb4JjqjGW7ffNw54tgR3vW66Sj_h77CR16W4JL4nc2N9n9sV_Htyz1cgv6XV_ybJZ3bYYYgW331KlT5gNFvTMFyrjlzXH6HW8wKZWf8wz7phW61D0Mq17x9SYW91g1-83FxgH9W6cLBN95vhpDrW4PY4_K4Vl7lmW44S-9J2z4GPRW5ddT275vkpQ0W1pwnCx65mNqkW3t89Bq4_w_TFW7PRGXX2NC8lhW6lxnnb5J9drvW24G5wZ6p802K2Ny1) 2 – min read Today, I’m very excited to announce that we raised $100M in a Series D funding led by Great Hill Partners with participation from our long-time investors: Pitango, Canvas, and BGV. Our “overnight success” took a decade. When we founded Totango, the customer success category did not exist – we had to invent it. Our lean … [Growing The Customer Success Category: Totango’s $100M Funding Read More »](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgL5lN6bb93vYqfl_W8zFQhm5N9GnQW5Sbs4717CtvkW1_Q8J82_65hTW23Qw3h2sxKqGW5WjBH58kFjY8W88LwLb8G305hW49H6Fm1zQLfRW1qN2Tp7kjpL8W1z6DDY3pK_3YW2rWsG36tZt5nW4DlRhh1WCGS_W4TWwZW7kHl9zW17THnW7dXSBSW9jPjQG5T0MbbW3Vj9LZ5FfJqrW7j1m5t31tLxGW4cqMB08m_w0_W773L2F461CJMW2KCqbt2-YH01W314tYr4kQXrfW3s4BL84swrgDW311zXy7vKYsrW8K_ysj5HHqmhW6nfHps7kydLyW10lLk_87mql-VKD_FC6TTWtDW2nRKdK7t2fC_W67bd9V65bVhGW2g3mr265YfdK310S1) The post [Growing The Customer Success Category: Totango’s $100M Funding](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgNDMW5GfdG_2cBg59W5-48SR4DPzf9N6YqJrsXDNYsW7zFS4l8-ch5JVHPp4Q94B_bWW5c3Hm26Bw_GzW3Sbg7k6mNGjcW2PSYV-4BP30mW3fPnT81PRccMN5TKmp0CMQ1KVg8fXY13sXdpW8-Dwml8WkJ7bW5gXhQ_52sm-BW3tBjPc5xk2gyW62TWCB6J7tVRW3qW8177N1dqCW9lHnSZ225QBsW4CR8kr3CKRJ3W2Gmwyp5lfqflW36CP9Q6fPRQzW4-cvF61bBLFCW7HXr-Q2bn1XmW94hTnm3jvwzJW8FPl_r7kbVgyW9lZ1wq8SyvJhW4F6D901Z_NgCW5t4Byx9lpyLCW13XVvJ4dsk5BW8-dtbL3NZxBwN8x7yF0V3Wt93chn1) appeared first on [Best Customer Success Blog: Articles for Enterprise Growth](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgdJ3q8_QV1-WJV7CgRBtW1MGtDj51rN4yW8v8cNV4JCJNyW8M2m-X5JShP8W4Jpm3k7Hymz9VswHLd70hVxNW5VRrYH2PgwT5VwfSy125JDV6W2phgwZ6qgTNDW3tCS764_2x6sW7n5hjB6X3SzXV_mDpS8lmKGqV4qD0G8HhDsHW1gDxgl3pJZhgW4XZCK78BR9bzVXzJmw54DFR0W7KP1Wx7bcGKnN2fyJWjBg2p9N66H4C8QVsgnN20j8Pcc9fh5W5xrNnP5yMgyFW79hkL_2zjTM8W518Hl92brDD935LK1). [What Is CSAT and How Can It Help You Improve Satisfaction?](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgShWW2FY7Mf94Z--PW84qnv464SVNbVTR99T4RkBGlN50v6YvX3kdjW8_PH02642qtQW3np0Z940j5G4W6Bv8qh8f5vThN4-W2qZTVWxmN3x33JBN7LM2W26qj1F6Qrj1wW7vmKg-7FscmvW5dNKTL3_nCj9W1lpk_s4dHNBBW2l0z411kMX6qVs2_Y-6sPRJPW6t8NsP8FWgNzW4gt59Q6Zx-KTMyckhWR1BsPW6D0r4C63RQhwW7hsL3k2NSg6QW41VBPp3fM6B4W3DPYd183BYyrW3JPdHH6sGCnHW6ky5wl2s5LVrW89sgLm6RYvKvW5l0Yb44wGYW0W610Y2X8w4R8zW95cwh78ZJg2YW3Q0ygf8qQdxRW1S9K4Y7k9r1-3k9h1) [What Is CSAT and How Can It Help You Improve Satisfaction?](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgScPVKN8mH5RT6yBW55dPr081JMV7W2y2Wxn41F2BBVQjZYq6NS-jdW489cJr1KMvL-W8CNpSS54s1f_W6p_W0d20nmSMW6LmSNK5pMxs4W7-kHW66kVttNW1rdJS37sTt7BW4_4X-r1593m9W5KfSjV7t8cpzW7jJZTq3QxjRGW4Ddk1169dw6DW8CL_P87c4vxKMjf2XytGhlWW4KP4dN3xY8rMW68w3kR92YWQyW5-9sPk4q6KT1W8JWyQH7_8xtDW2mjWl_3YhzlqN4nDwBjFjgd_W8SrMXK3RMxr2W8WnFM86GF00LW8JG2TQ2SvNgBW749Wcr8B9L3CW7K8WKG8D-qyWV_bvcJ1_5Y0yW6QQjzw39vWWHW1kFbBR8qXZqf39cg1) 4 – min read What is CSAT, what is it good for and how do you track it and use it? In this post, we’ll focus on this important customer satisfaction metric. We’ll define what it is and how it contrasts with another popular key performance indicator, NPS. We’ll consider the benefits of tracking CSAT and how it can … [What Is CSAT and How Can It Help You Improve Satisfaction? Read More »](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgHssW1dT8n385HLBwW1KqLZK2d53ClW6jr79d7K4phHW8rcqDp1xlv0XW78BlFP4573V3W2zFnd55rpxFBW7Zfn2b443WPDW5vdTl85-61S2W7_drnN12MCkCW7-k0LW5qVt3wW1X31fl2TT8wvW4CThgH9m5bBWN4XbHKTjlpbPW7l-f2X5F-SH0W8xQkfs7CgQp8W79gQ9v5sT9n9W2Mx0wX6zP9NFW7PyWXv3WqCftW3nl2Pb3LBq5dW8SZKmr8m-pvcW11RCj_6SkgNHN358HYQBFvHTW2SDYs16dJmNjW3L-8cp1L0k6tW109rl02_hD-wW1KHBdk910jrjW728HHM4ClTmzW36slXM48Bkw6W5_4_nY4Lqx4YW38jWvr3g_TJL3fBd1) The post [What Is CSAT and How Can It Help You Improve Satisfaction?](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgfV3q90_V1-WJV7CgNVtVsDZMj5DR821W532PZ93qcpWzW5kWk_h54RjflW3q15fp4MQ5_DW97mHll5kHP0NW40GR7Z11tcqrVQFZD799ClC3W3r0vH95MJjnFW3Sq64q3XKD2HW6vqcVL3p_lzSW8CF-pt2FlrH9V_kGQJ7yLp2yW7c53hJ6rWSP2W5Qzn__8nHh_RW9dG5lm3s_3L3VVnMY83nm-VTN3hnxZZq6ypdN5bds_-sgsXhW24kry-86N29TW7-S3S119n7j0W4W8G6X2-Ft29VdXPnw2jq5mGW3zdDYP1RF8JvW8F38jn96033MW5HC1mw73kb-bW4fRNfw1sf_kpW6p0vcB95SjYbW1_kGXH9fkcq0W7XwfFC7kp-TbW10lJWQ4rngBQ32qZ1) appeared first on [Best Customer Success Blog: Articles for Enterprise Growth](113/cJN-m04/VVJh-x30NHQ_M3p9h7vgW7PW6R-97G4yJ4YPN4CDgdJ3q8_QV1-WJV7CgBYbW40PdS19kvYj6W28G0w82hRxKrW1F0YQW7X33kLW3b6B1y1bNbJ9VCrSbM1jflrkW7sd0T37GSWVXVBQPw85RSr2YW3Hx-_Y1cwFntW2Y0tV8466XFdW2dbVc91p60FMN24BBrCmX7Y8W6QPMFm7sYfc2W3LqbKz6gX2MNW7CWJPG4VSkNlW731mBS5fBDN6VNFKF_7LP_BHW6YJR6t2y9Kb9W50f8XZ5Ctg0MW7dVgQk1GzbHYW2fsYgb1HGV8BW4HxfQg6sYB6KW4k2zll4Jj1tR3nwc1). 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