Your Customer Success Highlights

Below is your roundup of the latest best practices, tips, and more. Enjoy! [totango-horizontal-rgb-72dpi-1](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H213hwjJV1-WJV7CgJsrW3Zjv0y5D10nbW7dyd7D6CX6DgVLZ1Kr1pPpP4W1jFPCb3l0Q7KW5hGnKK2c6y7hW296fvQ4Xp64tW5_lnSw8Nv6G5W6ZLqTs8lPrzyW3W4yNK5TGjz4W1BD9Hf5y6kg5W1KX3-m1m1K4QW4K7T_z1F5lfBW18TmhP3zZkxTN4rF0VMMkCJjN2ztDBQ7G4YVW5Z9whs4pk6frW4Qgtq75QHpTxW7Jh1Yn3TKD98W8xHl135rqZRXW37bLdG91r5C13bG61) Customer Success Highlights Hi there, Below is your roundup of the latest best practices, tips, product updates, and more. Enjoy! [Q&A with Aruba: How We Scaled Our Customer Engagement Strategy](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H1r5nKv5V3Zsc37CgM4KW8Ftrp48RHb49V64hbV4zgM3xVVC8dD2CYWx6W5YNdgx677dSpW59c95k79r0RXW2N63fs6LX5dyW5LB0ZZ4RdsGSW6Kk6bv32dWsxV1stTJ3LLN04W5JxSGg7Cx540W3q1K9x7Pb5z7N3r1lBNvsWDZW5cdWXC4HJpkHW5ywqWP1nWN55N9h4rpNYphkKMtfkZ949G3gW4bvRy76QR0f_W2l29dh8xfMwlW5PTZ_H5Z3yRnW8f5Fvk1rsYYdW2xChJH9gV85HW7Xwj0D3trLqgW7SlBf54CBT9pW5mzC2t8NxN9VW1Y_SBJ7FwpKGW6ZP5Sf5SJsK-Mxb_1XNFFzLN3b8cCNJgrkWW6cD9Hv8Rm1WnN8xfSsbWDn5nV7cs806lwZPwMTFWWhgfb8s3prk1) [Q&A with Aruba: How We Scaled Our Customer Engagement Strategy](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H1r5nKv5V3Zsc37CgJcFW6TjR5C1-PrqyW1m9lBk4_zg_DW9b3r-B5QWbZYW5KdqqW3tHzwmW1_K3kk9fFvRgW7_nCsV1x7YYLW8xvZZ97zlZSbW7rQ8B496-_r-W7Nhqzc95JhfZW54d8c19hhHWXW5DcLnX7z5DZyW95kNYq9cmqwmW5zPKMs2z3-0yW2tS-DD2mPXzGW7DrNxk261kCmW1wXH5w2btwhwW656-608rJvfyW4ls0hR45-3vsW4NQFjk98MlXQN1BHNfGrvLs2W7XSB5Y5yVlLfW6SWYKl5vl_s0W1pkNyK2jBw88W1Vf_w73Pf8hpW21hZRF6fMYyxW1LnkFQ6qCCmpN169b8VD4lXdW2lVt834l8lKFW4gg5x348nfwPW1b2wHD3v1kYqW8whbZ95yftqMW4rq9nW7ZX5-f3dJB1) 9 – min read What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Well, if you’re Aruba, you go digital. In a recent webinar titled “How Aruba Scaled their Customer Engagement Strategy”, Aruba’s Director of Customer Success Operations … [Q&A with Aruba: How We Scaled Our Customer Engagement Strategy Read More »](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H1r5nKv5V3Zsc37CgRD3V9jGx14pLFfFW8WgWDQ1NDx-NW3PLN4c38H8f1W7yBHmR1FNYbwN7T5Lxp1W2KdW56HvQH58z91xVxwPZt284xdnN8XmpVhwj7Q9W4vDlDB2dsjWtW4QFFp53dfcTwW9hXX1z1t7FqtW7Zzs7Q7d2TqvW2yWMsr19gkXtW2d50w0194xhLW45bG163_mKQQW8ztjQk6hDTF1W2BN3hy7MkBdjW8xSKBk3ZMtlRW1Z60nB2_lC4rVVw_kJ1QBwDRW62S37R3kxDLwW8gmqD18hp8wYW4gc0-D7cNCYdW96Lw7S73VM63W8mrNvj3mDk34W6m5QSW3p03MpVYfNhC3kVrPTW1xQSN53TvfhVW8G5Qby6-C9rVN4LM_0_s_dh8W3k7BLP993_SlW551zmv7f2YQB3dGD1) The post [Q&A with Aruba: How We Scaled Our Customer Engagement Strategy](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H1r5nKv5V3Zsc37CgPhMW15HwdK7XhMhSVS8LP421TrKYW6dqJBj2ggFzGW6QdBjH8dPmkMW7W9G9878b-WtW9gV1Bg4ym-VWW588Yyd2jkf0MV_7YJ42NwrpwW1ClBFm457wtkW34bxt45m_LD2W4bdtv_42B374W8Mq78-7HXMTNW7NCvfc7Vzrl_W9ls3Q_1-Y5m4VcD0ZJ8JqPb9VpKsdh7c9N7YW8pXDSV2F8XcgW62r8LC5Xs2tsV99MjJ4DGgY_W81yfKd2RnThTMb2y7p_1chtW4b2wQ459ckKBW7QZY4n6W1KXXW62qkKL27_d_cW1N2Xg3555d7pVSTpSv1qlbHSN8vVTWRGFbThV-HKxQ7WjtGJW8K4MyW6W2Pk7W6tyxL64lW3ByW6lrJQg1Yhg27W2Fkj-32mkxXg370S1) appeared first on [Best Customer Success Blog: Articles for Enterprise Growth](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H2k3q8_QV1-WJV7CgLgmW658tYf2n42RVW1rH8tC6dgT91VPvjFt7zt9G0W7zY6PQ4KZN76W8ZXD1Z1cL_qCW8v-45p1rw7G5W274v-R35hpryN3zRSg0Rx5bHW7LCT742bMGTTW1h3xQk2PW0WjW5BjY-H5np414W3L_Kh52k3Ft9W6hlPcV7NF77tN3pMLRfc1mTkW6KdyMF2G0C15W6rPlFP72TZb1W4jRFXC823sk7W3w42cW1V_LcZW7HfYsZ7QdjSTN3KMYrKF21cSMFlfxvsLlzcW4QFMhK8Nld0v3brg1). [Net Promoter Score Question Best Practices: How to Ask Them and How to Follow Up](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3c3q90JV1-WJV7CgSl8W7wzcb19bQhtXN59Z4JyYWJ91N2XXc7WsQJ-LVYPGpg2cdMv2V5qn604s8Y33W2HfBG38_BK3vN2qpjrZTQqJ7W4D541913h2b1W5rGqg22wDSdGN8PklplP-xcsW36Rt-Y8CZ4qVW2NGnnB78XPLXW1JrpGq7650_yW9dyvcK696TydW1ctwD-3vZh75N5D-MWCgDVzsVt0fnh63Lh38V2vy1x3hjzsHW5flV6Q8V23XkN8zPLnrl_YXfW4jk0Rl6G3_JDW32By2j1cGr9SW2Y3-v43tkslsV7FLCj8lFqkcW1dB1XK6z5GrDW5VggMt57TcGyW8syhmD8j04G7W1W-0Bb7lppN937vp1) [Net Promoter Score Question Best Practices: How to Ask Them and How to Follow Up](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3c3q90JV1-WJV7CgMg8N5dW_jvgL-QsW1LSFNP3ZjPjlN7YzCf2d_0vMW5mS-jV672wmVW25-gqD7FyxjBVyt_zz7WQDQZW5TMwWs8LYwrTW3bfDX56XrHgrW79DzF57-SMLMW7VTR9n4gpdcXW1Bjk1v4nKMHxW1xK9yG4h_BwtW904m705GMZSHW4GTqtD6jPcNzW7MZRsc2_Kv51W9kmbJs8njgwlW1GgY3P2ZwtH8W2hSCLc3qnWytN94lZ_64Y6CgW9gtw0V293MgJW1XcZ285L5VFlW7NPDPR8LKv9XW46Dw4J8KrnCtW1X5lmS2vht6bN4n-vY7dYV-1W7LDNYX76h4WPW1R0rD18qQw3SW3YVhsW795nDL35fM1) 7 – min read The Net Promoter Score question provides one of the most effective tools for predicting customer loyalty and brand advocacy. It reflects both how enthusiastic customers are about your brand and how likely they are to recommend you to others. However, the value of NPS surveys depends on how you go about conducting them as well … [Net Promoter Score Question Best Practices: How to Ask Them and How to Follow Up Read More »](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3c3q90JV1-WJV7CgVNhW2lh_PY8fQjZVW7XNGFC6RWHCsW75Fq8D2F1zKDW3Lcd9r8V8rlyW4rp2d511ZKdzW2km3mT37VptrN7bKn_RBhtf5W20xTkB3zkM0rW2y6HRw1vxXPCN7xgC-3gz9XdW2hyhjd2S6ccFVvgFlQ9k1_y7W3g_sCq8kcgvDW8S0CDT8KtSr2W2zTynh36ZYlGV-gTP54h_S4dW3r9Kyg2tt_l0V8R9PZ8qZ8nhW7QhjMx5lvWTMW4_G-g844609tW5h72cz6FDYHtW75GvFp4M3NhnW4LFvyB1BXQJbW2lsB1b3lKh4hV8yNLf4hY49NW31XM3T1nfqhdW8fNLPd6lczR0W7RbgFs2P5P1z32MK1) The post [Net Promoter Score Question Best Practices: How to Ask Them and How to Follow Up](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3c3q90JV1-WJV7CgK4CVPCwwP1mmjd7W5Qz2nx5vXMSlW4t7QQX2p4NqpW1lJnB86Y_JjRW8zkmFx6gPg83W6gxbgq7C-mpsW8Xpwz45Y52W9W47KKlF8fr3DHW6L6VQs4kKYcZW4tK1V94d5nfbW7f70PN5g1v0CW3RcN452V76ZdW31n1Vt4VS4LVW8lFgvD6N8c3HVfTB4y6HjYJ5W6LJJQ674ts5kW4p8CKt1HZbHgW3W6vGS5snY46W4Xf0D03cw6rzW6M-wYH2c4NjFW7_kLBy55KGhMW2YjLFt2Y6s41W1SnMVR37tTmzW6vsTYz53jDqcW6bkWKN7k3VSxW4PHSGw49fPn-VNlPnP3vdvShMGwm_Bk788K38WT1) appeared first on [Best Customer Success Blog: Articles for Enterprise Growth](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H2k3q8_QV1-WJV7CgQjyW5FFdhp3vp5fYW3MKYFY96JBbLW5cWw8P3vpF_cW5zg_ng2ZFBWPN1mqR_wCS3-YW3jKSF36DvSnJW1-MGz944JvXdVbWdWf5syrwRW3cc7QY752gdPW729WgZ7Y7ct7W6k0NZj6B-VqvVVQ1NG2H-QfpW6LB6Nn1v8C5FVvhc3F2_WtgPW6bgvtm914wW8W4RvdCH3kn-GgN12KNhh4DmLsN502XlGL1-yyW14yNZh8Fbdr9W14_nWJ1n4jz4W8hWQjw9bvqRXW1Rpps65sM2yv3hl91). [5 Tips for Leading an All-Star Customer Success Team](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3w3q90_V1-WJV7CgHWJW40bZrr7ZW1-dW1j7RDS7hLLLgW7K2ZFJ7QYW_5W68fBRy5yCJkxN5mPvyY4Fs6yN4SDwxMZhrBFN4wS9KCbsF4NVQxtc42BYD3BW23dTww3s44cCW7Bm6Wk1bK5bqW8-sypY2FCfnZW6V7yZ189sqBLW6-MTqy1v0HcNW8Kf1KZ7JZS6gW6_7_jk5X_DQ-VJ1VlS8m2x8zW4YY5h_6cbTMnW4y6ZcP49bFStW299m_R1p5SMcW3TR8TP7wMpVvW1TcXRK8zS1TZW54yKHP17hVF7TxypJ2Qhpr_W5YHz5b5SxFf5W94yTLt5q9lp5W4QCbCX1ktGH2W8h8JTd8JmGyVW2c7W7h69zP-SW6RLK0R5nknpKW3QLSf85Hk6Hq33cJ1) [5 Tips for Leading an All-Star Customer Success Team](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3w3q90_V1-WJV7CgH09W1YN1Mr6s89Y9W7NB7qG4lHfRMW7jJpN84F5P65W3dHHmB1q9h3BW5Qr7LC8NHjGnW3bv7rj60kl4ZW8h7cVw1YQ83mW5__vkD6n5tL9W1XgQGH8KZxCnW1XCNfS7FjBJtW3z4gDY7006cRV2C_Nl7PlMBKW8zd6mZ7Hrk5RVw_L-z6kpW_xVJqYwP1B1Jd0W6S52585lHwHQW8tjGxy6zy0QpW3-0P8q6c7HhXW4mn9ck4rxgw0W4LT5SC1J2qsKW1K1T917wJ03vW7rLvJd1W-brSW1_Nxmw7dLRhzW3mx8X017lh-WW7TKDxP8sZWL2W1XSFHP5Ww541W3DqP-f5QF8LQW4p_rZ47jLRGsW7XztfM2X7j8dW8jZk4n1cgxd82731) 2 – min read Building and leading a customer success team is no easy feat. From gaining the buy-in of other departments to training team members and earning customers’ trust, the role of a customer success leader can be as challenging as it is rewarding. Recently, Totango had the opportunity to speak with two rock star CS leaders to … [5 Tips for Leading an All-Star Customer Success Team Read More »](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3w3q90_V1-WJV7CgVw4W8b6f0W6DyXJsW4lv_Rv3tLVrvW16NnQR8DTY9pVLfg335PYBtpW52h5DF99qvxpW1pGRqN1ljlLBW1jc6Z931bYDSW70g_36582h48W659Ncs1qwNZbW4c0wyr6MYcCvVh_hl113208jW971SWV7vddQhW1c8Mn43S5yShW8MKLy05b6VTJW1Tf3dt7LltXBW1jLH3m6f12jrW1JHgSd5crYv0W6GBDx972Fc_4W2RR_Hn7sX7zNW5CPNp01DhWRVW60SKHN4Q2LSWW7jy_TB1hN3-5W742PrY4n_tr-W3zfnhw8F76cFW4Cs8fz1_8C64W6XHhB844p6q_W5fk35H7hcPbrW998Nv71sqGv2W8yB92l7BHhtXW8j0jWL1lyWMn3crL1) The post [5 Tips for Leading an All-Star Customer Success Team](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3w3q90_V1-WJV7CgQC5M8JY53Q3fyjW1NDmYC3jyvg7W10Rbcy94_KPlW3nKLCk8kdZt_W13WTDm7kdvDfN2bd-52tC-p5MkSxpYbr3qXW6RP0qW8ZtVhBW3-375-6cbM2xN3NNw42GLNPDW6fR03Y87DPf6W5cBmGh2mdLb0W84ctwj6xWbssN7QJ2G8FgW3NN3X1hdpBT-QYW6SHkNP96NcCcW96MWl746YPsGW9jtxCW3FX33YW2SKd738kzb_wW1Rrsyv3F-74tW5H4f2X6YTKK4N8LnXdb94ynTW3vPwZp66pJX_N39nxs_GXGCpW8yZcHC5G-Y1_W8FY_l72NWX1vW5rqlX-1RlwdcW1W4mXw4wCv8PW4Tw-906bYysGW9gCD0z3l1T2f3fn71) appeared first on [Best Customer Success Blog: Articles for Enterprise Growth](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H2k3q8_QV1-WJV7CgYJ8W6VpFSm4zchSxW9bPBTn7YB14pW3ybzlS7NggSXW8whvY74zgChNW3xxKwp55Cl6qW4HS_rp90VlSXW79_jtW5wcS9BW3KH7nT2tZMqsW84Nfb_5v2R9BN94Fv5jzdJWrW7XJmdM65xdDWN1ll9jl1nCCYN271VcNSszGyW8t4S2j1YcrnbW6b1bvC9lcQk7W4zchwP8tDYPvW98yQ0v5H8k6FW90d8By5-0v95W4B0T1R84RSTxW6w7dQp2pjHP_VT2Ww01tpJjYN63vCdQ8XC6j3hph1). [How to Be a Customer Success Ghostbuster](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3c3q90JV1-WJV7Cg-cXW7M4Stv73rkCLW2HbPZM3m2P-hN8rZJDkgnjjtN3rgPrL_xsZpW56Dg2b7bg5tKVCS7GR5ptFlNW8sCjw42pJwZPW3KrKbg2RwWTVN78f2Bt8BmdwW5t7RFm2j88V4W2V8QlT36_258W3GLlPP3JxnRtW5xT2hn22HXc6W2_QCkq1ZYGPDW8T6q8s8Dlss2MsmJMnmv0ByW3k3lfg6bpPh-W1knPRH2_82XBN2G4mvYvSWj7W8ld2sm2QgThSW5Ln-Jv1hpWhPN70ZF6GgytRyW1Pfzkg145LZJW2sNmmM3Mg0t0W5mZCJk7BwccMW3Lr_cb8Rns41T5FCj1BKCNvW6X0zD46MqNSv3mlF1) [How to Be a Customer Success Ghostbuster](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3c3q90JV1-WJV7CgQnYW8KSxdw4JQHsbW8hzNYF4zzJGMW4Sm3H52LmXsMVNpCBS124-0rW1ymZLc6Tl4xhW3n7wdJ5CTYrhV18dph74jr73W5CZK6m3JyRvJW7fkp_D62_DrhW6g51Jz6VZNJ9N105z-lTJ5NZW2LVWcL8NrqB4W56R3PJ1JlbC3W7Cq5DR2Wy_hNW5CYQq37zZS9VW5K2Wlw1Hq559W32-7mP9kw62hW3Vnk2N4-8b4fN5f5bJ8XzP-bW4tKjht8hkB9fW7wLSky34tHPFW4Nks4S2bmn59N7jQQP58mvBYW81cG-g21KpqyV1DQKH15ZVZMW8pg9Lm3BW-PpN1JN1vRdhw5LW7gBSGT3zv_YQ3bZ01) 4 – min read What’s scarier than a ghost roaming around your attic? Being ghosted by a client – especially one that you’ve put a lot of time and effort into nurturing. There are a number of reasons why a customer may ghost you. They could simply be in the midst of a really busy period or they could … [How to Be a Customer Success Ghostbuster Read More »](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3c3q90JV1-WJV7CgQqcW3bbm021GYDBzW5VqG317Vsy0QW1Q79YS1F0DH1W2T0xv-1JZL7kW5pyCdw14VqT1W4scYTK26KNRgW2tRjBV2mVmLPW3pW57J1R9SFBW8VFvpf7JqTDlN2MHZhMGHRB4W6_5glM6-RwFzVCg8FJ3McH3fW7Ch14Z8HDHQSW1VJ_-k94dXk-W3x1zWH7-Q3RqW4qJs9278xDpSW23PRbm291XdgW2lQQJx1fr4TfW7CmYqx8JzV0pW65X6Vj4vnFGwN5hS0SkbRK10W85Nt6p3YhNf1N1RMXWlbF88dW2NZqjP6w9fRhW5RZgWq8LpwrqW5phL3p28txn2W81jjMX5TC_59W44HZDH7H1zGj33yl1) The post [How to Be a Customer Success Ghostbuster](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3c3q90JV1-WJV7CgQ86W2Drc4F6rC8w3W1-w_2b4-GKLgW5_JNq-5RVNgLW8HJgjp3BTC-hW4SbkDL2x5gWcW1zj4tY56VgHgW4hnf3d8H9xtFW1KTl7W8ccwD8W4xC5qc2GbHz_W4r27Tv89rZL2N6LlF1_Z2MvHW8237TX6ZMRg_VgkJF913kmCHW37Yc_d3xPJf-VmhJBz4QCfyFW38yCtT7pfD99W7RqZR548h0blW7KTCZ65Fth9-M8ctdNGWlFpW7h0gtm3WtX5jW6tvZD42kVykVW20Sq_R5N6_CTW2FPZPM3-mgl7Vt-DqG5v9l3VW8-GnDb7w6sJGW6hQ6_z3cXXq6W6F9kZ37xtlv1N8Fv_5bB9df13bjL1) appeared first on [Best Customer Success Blog: Articles for Enterprise Growth](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H2k3q8_QV1-WJV7Cg-g7W4yPFP47kZTK-W8p2bkY2RLRfRW6LmqT95QdKByW8ML1c458JY2HW5GsQ9r4Kb0GJW4B6DJK1hcQgPW2c64lN8nwYchVxPH4F4BPk9CW6SvdD75JYZxZN3pFD4Jt7wynW3-3RKx7TK-2RW6rC-fZ8V9XkgW906sPM5jX1-NN5fmRkp7ynR9N2_FYjDG-hSVW4c0rzx7vY1d1W32VfDb4s1XZqW7kZYR42wm85wW7gm8Xl66YwvqW1DQCZf8zShRpW8Yp7R37dnWBMW4P0zf07flZHF3n9J1). [Why NPS Scoring Isn’t Enough For Customer Success](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3w3q90_V1-WJV7CgSJxW150p6t8zwwLVW6D4W2C5d04CwW4Z7r_K901xnlW5PxyjF6j6xKLW33VPk9565vvwW7c9hDk7JFMMFN5n0-5D_lSmyW2ymSHH2YRbJ1N18bLsZMFBH0W3G9Wcs4LD9bxW7pNb0T6Y4BvKW6wmFyB4Kk-cZW65b3S07wWH7sW7zYlyH4lCfM4W48cgDM6fdZNHW3FGC9v163Py3W3rlgny7YlSvVW6JWnHS6TdzKDW848BLY6Q3GX2W51KxTs1vjS14W2j67M831v-1tW2mXpXw4B2C3RW4KJmMJ5_g9mpW7pvqHK4Tp07nW6nHYBM16GvFMW97R1Fg5CfyB9W9h9Rvh5-1F7xW4ZDM5-6WtVSrW5QM6Pn3W79sxV4W7cm4ckkJ-38xs1) [Why NPS Scoring Isn’t Enough For Customer Success](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3w3q90_V1-WJV7CgH-WW7LgJPd1rP5h1W666zSJ6s4Lw3W2x-_3F8QBHpdW33g2f71mmQLZW9h6z7f8zh_STW31LKcH9lfVS2W2R7VP33-n92sW6TT00v8J02FKW8QWW3f5Bf3H6W6qky6v771Gw5W67dkGg6wQXw-W4-P2hh5SB65zW4Js5ll8K2ZvdVrlhgN2MMD98W7c3p604Y3w14W1DhRzN22qJBrW4h7kKg3_wSwzW4Gv7Cj1bJd4TW2yXgKc3KmG04W5MRS707DsJgYVgdDf32mnWzwW3kdXWy3-q8pGW14pC-S3V3fZ6W5Vt3zW1v3dvnW6kDJMj3nvlPTW2xq2mC34z0-XVnQrwf7Mlmj0W60JhKy93MJxBW6dZs6374RLs4VJsY873YCGHL38lD1) 4 – min read Net Promoter Score tells you how likely customers are to recommend you, but is that all you need to know for customer success? NPS scoring is good as far as it goes, but it only provides insight into one facet of your customers’ sentiment toward your brand. You need a more complete view of your … [Why NPS Scoring Isn’t Enough For Customer Success Read More »](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3w3q90_V1-WJV7CgQltW1ZTSd178znM4W8TJ9xh263CWMW1BM19q13DVmmW3QjQC94lb0NxN23TgnXmZvKDW4cfzKH2K6TTXW6hrS6f3YPjgNW81KK4v8RdT7GW7MrWyk1d72PmW1XRZvv7100M_W6bkYff3KLxZHW5R-63m3JJD_FW1tMbVs5SqzDPW5nWBk18pJvV5W7qhsxK80wZKLVnn7ln713wS5N5D7lKhr7WMTW415YTf1rnDpDVDXXbY5HntCtW9cpbNv994KmjW1qy5pr9lqF8HV4n8tL7VjXRbV-cckD8qkh6NM9_dx7T817TW5N7Y4n7K6JD3W7y3nVH6DQJtrW4fdgjd7XhJbpW35fDVx6GSxVKW4Zs9qx7zmg5CW4V8W1F4jhzq_2lY1) The post [Why NPS Scoring Isn’t Enough For Customer Success](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3w3q90_V1-WJV7CgDdmW2VBG_l1g__2jW38PfkT1RwFNsW7yzqlM5zRvWzN5nXSZhkbSw6W7mb31K9944YXW3tp6Wr8NWHwSW1x_Qv82hZLH1W7GQHhv34s2fHW6vDz3G8201S2N3WBZrkh3whKVvh-by7_1yczW2Pc1-G412FRzW5PmY8b3cHY-gW6g0CgR5FsP5-N8x5Rf3jvNWHN8fVQ8N47PBgW45RlBD3LVbM6W4TYwSd74_N0ZVYj0cl62JGDwV70WlG4W6dnjW5MT0J_2HP92CW2-L-3V5PyxJJW2BtGFQ4lgPCLW502Yw696tlZ8W6npxqK2k7gHmW88FlMc4SF7GXVLF3Pz4VXgXkVcS5gf6BNSXHW6rKTB1188pbGW2cK3Rv6s1bYr3mhW1) appeared first on [Best Customer Success Blog: Articles for Enterprise Growth](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H2k3q8_QV1-WJV7CgZrxW5xmNqx5fjJLtW8S43dv4FZqD1W2XqL4s968xJpW5wXMs2103ryqW44nYKV8dH5y4W3bK--6302SJ6W2yv9G85qhZBwW8mB6S15_dZRfW4dMmF28hkHwTW2ScPrD7pCt5FW4HkxVh247r1GW6xV9C54VyLJ0W31QP4d7SYHl-W6jR0RT7k4zjWW7_tgGB14VpzrW67_lpx5378S9W91Xj9d8Pf1c6VCjFpt8gR7lyW3lYRB71jglknW7rs_kT85f339W51_9TF3q--TdW39z2yF6R8NMp31tN1). [Customer Journey Optimization: 2021 Beginner’s Guide](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3w3q90_V1-WJV7CgX5BW43CTDl3gpjYMW1wSk8V7NrwvRW4Cn0s-4sVFYNW1dBGk58sbzvtVFXspv7tC_-5W5MPh9d18rhrWW7qD0FH8tK99VV4fc2S2w9N96W6y0s5V64Fj8qW4FfQBQ1JHPV6W6MrSxD51Th2MW4HgY6d1rf8VKMzK2QgtMKdLW4KY49F14wLTTW5zTP--6vDzVHW4cRND04VXGPJW3TnD-P8-RL-HW5NT-7B3f5W8KW6kXMn81SCnvnW1lWgtQ8Rf0BkW80F-048vPPF6W8yHDgy5BN6LqW1X61QW8SCV6hW3nR7Xx5hfXhFW8wVPKj300CGyW6tSCvv2D4NBqW186TCz2wxn79W3WC2Q-4TrWnbW3120Fd1xQYMyW37V1ZQ1B5J4k3fjt1) [Customer Journey Optimization: 2021 Beginner’s Guide](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3w3q90_V1-WJV7CgXLzW1jQ6yx8s8vzMW3RNj9J18N8tSW6nShdq7vm6Z_W6PG6nG6Np9CqVTN4ht8cZBQ8W6MpHZM3Kxb7cW5X_Wp28_zbTsW48YGKp5xZK2YW3Rqcc_4DTSZsVp0mkf5ZyjLPW1l5cGV4lyfVTW5N5FCb618y4QVWJ_P628MdwrW1xRnMt1zMlPFW3cfGZh2bxYB9V-mCt25rhKslW6VD1s08TJW-SW1CfQHS16T0WvW31jJ7g63qRQCN78w9f9GwgyxW6M4qvV2jSk44W7MvlKF3f6-0-W3PPXWs7zdslKW6HTGyX7mRC64W6_G-z9884x0kN7P-gs51JFt8W1gr-JF7QT1tQW2vHG2D27tx-YW1hnFf41KpksjW5SlVzK9cR7x83g5h1) 5 – min read Customer journey optimization lets you map a path to consistently satisfying experiences throughout client lifecycles. This delivers better service for your customers and better results for your company, promoting higher retention rates and greater motivation for customers to become brand advocates. In this blog, we’ll walk you through the basics of what customer journey optimization … [Customer Journey Optimization: 2021 Beginner’s Guide Read More »](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3w3q90_V1-WJV7CgDjdW6bjTTr7ShxVQW1HH3nZ2tLDq6W3sq1bC89CS4pW49ZKF638B3_NW8zL3p-47_d0TW10TjzY92fp0mW5NhWmS6PLY3_Mzlc3c2LVkqW2lFyJF3tsst3W1JFHcn775SprW5DYVJp2_NBgSW6Q_V6y8PslMPW1Kdnf14r2km5W5h6Wv45_bmm5W1v4mkJ5LKQKMW5n3ms947ZjxLW7Dl-4p7TpqZxVTyXR065dDznW8x3MR_4fM61-W1swfpt658g4BW1ygq2r8tBdPyW8XhDD_4RVFscW8R2MGb5fHwjQN2BZLpW7trmBW3WQ4D53BKDwcW8nvl0L2NKHtXW2RFvNY56cQ1NW102MrX1pfjM2VQTYsp3L9qX3W3Wq-bW3tM1ZV3kds1) The post [Customer Journey Optimization: 2021 Beginner’s Guide](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H3w3q90_V1-WJV7CgL9jW4TmDBl4W6HW-W1jF5BB915b4PN7-CrCNCXNTvN4lhL4QzFRDBN1yxNHZL-RbxW6ZKWD84fSsPdW31Dk9L87snXfW5TCFQn73fmdhN8nfMZt-M7C9W8rYVb61Hfv2VW6rYswm11cJPwW6YnkjD4dt5p0W1wWGcF1t1ZZxW4vl6nt4DJ8ZkW2R-Krb22YTw1W72-Tc33St18sW5gKFtC60_QdzW4DnHDH51_gH5W4gBXxy7pJB5yW2VF0GY6_Slj3W3XX_sj98vlpCW6HyV5l9bpWNQVm0gb73QDd6BN3W2-Kz8zRPfW3s9_741cgzzTW1M-KM_8_v6C8W4B5_6y2F20V8W1ztGMq5_xwxDW78nsd_4PhBWJW8lJDnl2DNNb33fCD1) appeared first on [Best Customer Success Blog: Articles for Enterprise Growth](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H2k3q8_QV1-WJV7Cg-qQW6929jl6mkKtjVjqZcr4gYJB2W5cVgkF5Q6Wp_W2fR4sz3c9rKMW2MD_b64QJWKgW6ZDn-44Jds1JW8xTHBX19gb-mW1S8Jtd8301StW3nLz6z3lsM8NVrq5Sp97pnMZVbbkrL4FsnM4W7kW8BQ27KDvwW3Z3_4R1JjnNDW7_zz942tbCf8W8f9Lpy3WWByzVmvG4P2wJMtRW3ZbTmB460qZ7W4_2PY35WGnK-VCq62V99LgrQW6N3xVW4czbpkW7JkKNl2QJsQLMDvn0NT_m2-3clm1). Ready for the Next Step? Start leveraging the power of a Customer OS with our free Community Edition to accelerate your results. [Get Started For Free](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H2D3q905V1-WJV7CgBf_W1XV1vF8nKMH0VBbPJ-7s0XRvW1_khN610MNcJW7ys16r55v3k8W7BlWDr7MTVGRW1XlZlb2Jrv00W35258-6TcbpcW19_56r4KXVcRW9fg07N8JC997W8tYWH27fDBgKW6PSDKC6DHLQNVnTP0P4dJ_R_W5hG5jR5fCKxHW3g4dfs6HcRdtW2z6CCL77P1JxW1DBH1c5z54W5W1W4pFK3fR2wdW1Pz0-X98YGrnW5fF2ql1jG0DBW7k0tcJ10qLbPW9bWhCT35XxRXW4ybvcy56kFhfW2WjW0L2WfG39W7dY58d3ZTk5s3mKL1) [footer-logos-2020] [LinkedIn](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H2D3q905V1-WJV7CgNC7W4TSfxm5CzH9jW8blgmG5z66-mW8XqLcr7-Dsc3W8kjtWL6RfmFVW42W5Sb3DMkWjW8-7Znj6Y1TWJW41RYyV4fvN9pW2XXD725f3QJ7W55pKxc7s4VPhW34NT4m2M48h3W3mVd6Y412C0TW4hfnl37L5K6FW6pc3kV7QChstW4WrGXj2hT2vgW2lCdC38xzGWdN2fdr_485tD-W6LVK6M1nVwF_W84mlnv6Q5br-W5CbR9x1mH0MzW2wtQsq6Ft96hW6jWRnW3pGLFlW6P_cz2830KZxW3YPbYm1nGLB6W2vC3gn3mtrjC32641) [YouTube](113/cJN-m04/VVyVG759p043W7Gwxm393xwd-W5j5c_V4zx5wvN2z6H2D3q905V1-WJV7CgGKmW86Cgzp93BBRzW84dDlX7XdLfwW8-0XwM5kDhT8W71X2966h2kcRVcYLgb8Jz1mhW18Jdwv7p2fmxW85nPZr3QLZKcVNthYH1Nbw2HW8025Bq7HCDDlW3Nckpd4rYs2xW90-gXB78rBpdN3q3qS0dxwW9W8dwKX86myClbVQnw414r62B_W2gypQj201SYTW1pgdf65sW4DxW3nV6NW6TdxxmW2jgV4M8f10vZW2vzBKg5CPsPwW592pqD6CqgS-W5M1Zb052LgN3W8DhwZc1XtH7GW6tJQT38SL_zPW8XmRMR2wJ8D_37g21) Totango, 1 Twin Dolphin Dr., Redwood City, California 94065, United States [Unsubscribe]( [Manage preferences](