Your Customer Success Highlights

Below is your roundup of the latest best practices, tips, product updates, and more. Enjoy! [totango-horizontal-rgb-72dpi-1](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7Mjfxk3hwjJV1-WJV7CgF-9W3Dp8_P3d734MVd0yqp8R4xmxW3dQ6J13c7xr3W2T0dcp8ZmDD3W4kw9Dk5nRz0mW3JBt1S3Fk4v6W2SBHS623XRR4W8rwQHj4CtLP-W7M584y91XdjRN6WxdlMX5YfQMmQF4R8v9PzW8npF5q4k8yb2VSW4p97FYFTdW7xFq492ZB2PxW3zlX136m3Q-tW9lTDkt4rxTWHW9bV_zw6Dts7_W5Vm0Pl4V8_clW3FjNrW6H_CnnW6GrBN57V-Zr73cHX1) Customer Success Highlights Hi there, Below is your roundup of the latest best practices, tips, product updates, and more. Enjoy! [Freemium Onboarding: How to Convert Free Users into Paying Customers](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7MjfwL5nKv5V3Zsc37CgSX0W4TQ75w17b4v0W7r65YV5bN2TjW6MxqSt9b_VFJW6dBhf37n54pRW2BGNBb91GWdFW6rtzhw6R9KdmW3mp10X2ddwx7VZ5X-75fYChLW96FP2_5LQyFXW7--Tzl1Hp-bxVXLpKJ20XD0WN16rH_0QsjJQW8KZdJF6L-Y7XW1tQK2j7_KD_zN8_k-d0smltRN5vr6DWdFPv1W8FhsDX7XxBV1W4nXfZt1Y8FmwW436Q-Z1fMMsXW37z1lS5x2K8kW2TcMk_6XzSsxW3W_xj71FWBWJW78Wkj75rrk3mW4W4B435j0XB_W6cH9l05bjmJsW7HK5xp4cRnw6Vlf7Ks8S8rXsW4Bvk7V4JL_BrW7ypdFg6-vv5fVFCqLN4f9V7xW8xM4y-14LmPBW2lkLRp7RlVd83lYk1) [Freemium Onboarding: How to Convert Free Users into Paying Customers](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7MjfwL5nKv5V3Zsc37CgP6rVMZGgl7VFpmMW10SVMl14KTLQW7FYL0976XL0VW4hl_fg4TKCgRW7q-JNz2Cr-h2W7cJWg-1V09rHW3whqTt1MsRYhN375Bk-FMGvkW8CSXD33-LmKGW1ZH1W271vYFdW64Jdmp4yM6fRW6-d-tf412n1tW4CDFmf1WmZcxVd0t8r81SqjyW54m5146xFH3BW3dsjtl1yzg4sN7zdq_vRqG5jVtMSxS1dwKT3N8fhLWGKlHDmVkfhZc6bQFq0W1Qj2nv94RtPcW2lr0YW5qPwBzN2Wln3qzzrn1N5kcFsXf9d9WV8XVNy6qTQGnV6HPQg7gjDL5N7HLzYQTQdywW8TV-vk2qh-8YW38Wlv838jq95W75hX-j9j0kRtW391dJw1p0L79W7g2Fvb535mY437s-1) 4 – min read Freemium onboarding forms a critical stage in users’ path to becoming paying customers. The email sequences you use to onboard freemium users can directly determine whether they upgrade to premium buyers or they become inactive users. In this blog, we’ll cover what freemium onboarding email sequences are before we take a closer look at what types of … [Freemium Onboarding: How to Convert Free Users into Paying Customers Read More »](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7MjfwL5nKv5V3Zsc37CgYw5W7_q8sC9fLDgFW2fpPDr8GC4VZW9dmkdM3HNgWJW99DM4-79-hqYW23y5W86p-RtLVhWSq02Vwm0RW7mSf7X84zVdMW6g5X8r6jBpL8W8FYMK33sN9jKW551H6f5yqKmDVNbmx68m-FhCW8Y0m_n7CLj7JN89ljKYBxkFYW6tmHKW44sl5lW9jPF7s41cCdxW2YssJG7DydJkW83-gFj7LqBndW5LmV2K81tnH1W5GB0914klc1qW5pNZkp1H5PN4W4XnXHj11dsKJN90dcq9jnNhZW5-1r8w5jKG9CW1jNYb92vdlRhW1GmVsQ1ptKT7W6NFz5j6J5mMLVGjg1C43ttD_W83Ljyx1P_0j-W8C3SJP1d0lgVW8mqTWM9gzRp1N2__vvs9kmHzW1Y-1Kq2B6LYs3mwt1) The post [Freemium Onboarding: How to Convert Free Users into Paying Customers](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7MjfwL5nKv5V3Zsc37CgJg8W34cypP4hsG39W6X324_3F9rhQW3Q4qbM1BrWYTW1SJ18S5L-mPCW60QMpk4qs3g5W5Hl2ZL4P0X1_VpVKgQ2gcdz1W3WsgZg4VR7PBW33VnXQ8jqTX3VjTtYn8QG4zGW7sTCr-3cyRQmN21klg7_3skTW2Gh9Fd8tS-FYW2qxXnF1bZlx1W9fmP1B3yfmQZW6psWtD7J-Zf9W2qmKx854t7ZMW6ZRZYd5QVrm_Vt5GWY2rNn28W8zd0kn60H8F-W41HqRF2hyfRtW2nW3qV4ZBp6GW4mKKS68nxn1lN3jqSRG-LndcW87QqxJ8kcdDdW2fDhqv8sW2gQN1Lw9yk1G4D9W2WRR2y96PgPsW92qr6N83N_sVW4_S9657-52SFW7k6j918ws2d0W3xNHLq7kjml63ffF1) appeared first on [Best Customer Success Blog | Trends & Articles for Enterprise Growth](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7MjfxD3q8_QV1-WJV7CgJBjN6zmksq2fqj0W9lWCDK1Rz8pXW47wt_V6_mh91W7hV32P5cNJd6W186D_l2C7CLsW5Pt-ST5vh4HzW1mtpcm5Zr9hRN6xqyGxrSDh0W4ZlZ8b6pF44tVHyYVJ6mHP7sW481TkN8BvfPmW7Pfj4T2JMMs8N3rGFXN1sx1tW90_D1s5yVlQJW5wYgGv7yfk-5V5FXXV91RTLRW1NGZzl3wTxYhW1TpLkZ9lCSRvW2ylDkk70KbgYN3ZlwZ77lsgZW6SscmY5RvlQrW4889qD26YrpX36fs1). [7 Digital Customer Experience Best Practices for Higher Satisfaction](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7Mjfyc3q90pV1-WJV7CgDL-W5_888R5N9vjnW2DzBRc61VJhrN9cCVc9XgXggW23gjDk72NNQjW2vBJgc4j4xg-W72hqDR4vX8BbW78-1tp4YGCbsW2TfF0r3wjMBgW3hqhtP8Nw6j0VH4-jK2GHrJjN84DrcDb34_fW3wvqQL4W88hgW1YcBt33Tc3PRN8b11RWDKr22W3q37th22d0cgW2MjQX15Nlp8sVHqj7C9hRxvkW2dPh4k5Wr4tJW3n35Lx3frhrDW4n8r3K1tlVyMVVgKcG28ZSp8W1-blB03NSvyFW6TLXPC4s6HG2W1sJwxv7mF76wW5Y8sGP69sHdvW5fhxgb8Pybsk3gw51) [7 Digital Customer Experience Best Practices for Higher Satisfaction](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7Mjfyc3q90pV1-WJV7CgDGTW4GW26X54PlNsN1YjfTYRlMtVW8wSc1S1mXr6DN2rGRfysr2mjW3kvm0V2CWLD_W83zw6737SflpW19QB308hHvsPMJjK2L8sJqcW8LBqHc3wwcSXW789L4X7c8QWvW4m-J4F99V0gCW1-bW3F3yFtPhW2lS69-86zrf5Vgkcmd13bkmQW77Smpy12FKhFN1qx0zY2d35rW3LfPsg2Yd15mW8Z0b5g5ygxmMW8mB9NJ8FX_MbW7b8Ccf3GY0mVW8Fkd5g8g5VWpW8sV_6-5m7--rVsBSbj3438jjW2jVyHb2d2M18W3zNXd33nHPhVW7zWFym5NydY638PC1) 4 – min read The quality of your customers’ experience impacts satisfaction and retention. Here are 7 digital customer experience best practices. We’ll cover strategies for enhancing experience throughout your customer’s lifecycle, with an eye toward increasing retention. We’ll include tips for leveraging technology to optimize the digital customer experience. 1. Deploy Automation and Artificial Intelligence In a digital … [7 Digital Customer Experience Best Practices for Higher Satisfaction Read More »](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7Mjfyc3q90pV1-WJV7CgBwCW6h_J1m5rWk5pW1r7tyK6RbNV-Vhp0Nk8-Xlf0W8Q8-vL65dzrvW6qMB2D37d2JQN3qm9HfDfNHtW6Yx8Y86hBbTJW8HB0X64B0Jz1W8sK5sS2Yg8HBF8mwh88_XdYW2qqc9q7NGB3rW7DRh0C7h9HYSW6Dnyc46d4D8MW11ZvMD4yV26RW6d_Xsv49x14ZW6Gzn0g3f2LXVW92GpCJ8qbCXwW6yhbL346CmK8VL891P4z0WZnW8h-ZSB1p034RW5H1kp-8ryRczW2GZjCF4sjNPJW8pnXLl8JNl3JN2xcfNKkWGlnW8w4Qtm2pTBDnW1J9MNN4Ltv4X33kv1) The post [7 Digital Customer Experience Best Practices for Higher Satisfaction](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7Mjfyc3q90pV1-WJV7CgZnSW2mW7VM7513qNW5yQykw7z5WKwW6VJZpT1TD4RvW3dRkzP9cWZF1W8rLQsW2VtnrgW7Qw6x26DxLBSW8S9fBY2dLxhPW7WjGNm8TpZRWW4BqQF97YTzyjW8W45QP3qDGt8W2j09sm4LbG4GW5dw_1m3hp9CBVlFZ8B320_T3N1W2qgFbTMsfW6BVRl16NPsppN2y8PKVqNlfvVfzqx73rgKSQW7z8yZ78QS5_kW7gZGht5Wx0hLN7NWz0RXpkq8VZxTWG2V-pqTW5PCpLl3pqJPrN2Dd9DBFGp6sW94qY2c9kW8-nW1kbTQF8fFz2kW8kLKmf1ZwQ7C3hPy1) appeared first on [Best Customer Success Blog | Trends & Articles for Enterprise Growth](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7MjfxD3q8_QV1-WJV7CgPXxW4ZCxH65NM_vKW4hXpp526qjgCW3cRPYd7lZzjdW5LxLX68QsdDTW7q3c4_66h4YqW2YxxdD3V95vcW6VvHj536x53YW2KpHF21vmCKxW5gtThT8q7B20W3K6bXh4CLlpsW82dPH11DPd-lW804BtG20cLGHVgNTHL31PMB9W7n4St15gSXhyW4qMvt51rppY1W4pTnN23q19l4W1RRw_z3NTP20VpddcQ2F5hylW1s93lv7rl0Q3W415KbT5Y8KbQW31H1c61R8n4XW2D2kgZ3ZvWtD3bMz1). [4 Effective Strategies for Communicating with Upset Customers](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7MjfyQ3q90_V1-WJV7CgX69W3PYrTQ10TdjfW39CgN_4wFTBFW3DHPxJ8fk_GCW9kb2h36S-1lRW5-n4C27b3RQlV9LFMG243ZZcW2_tDbW8d1MhvW5PyVx91rtndrW418LF66CKl-xVHywFF8ZfqfHW3PfVC-1gb-kSW5h9lnb14zM_3W1V6Qmz4xgsF3W9k8Lms6yD1tYW88nXLf1sKrXXVgkllj7xJw8SW6ymBWz1Wg9F_VQMsZ12_jFkSW6w6JGm6ql_yZVy-pxl8kvkCvW9dn3Hs89hRBWN8s2Dm9Z3J3mN1W6hyHFz2PNN9dSZ3qh4NXgN87m38P85y2zVyvXF6808cmGN45YJCCLgqb6W2h-89w5wRsKcW6lBqbB7yCgl7N9cV2TjsKCQk3q2w1) [4 Effective Strategies for Communicating with Upset Customers](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7MjfyQ3q90_V1-WJV7CgK6mW6hF4FZ78fZ_YW8pywxy4CTH9mW41-g8T66Zgs7W8dMD7M3S7SzkW95kzlC370mhlW2P1BQp8_SwgFW51C6PG1SB-zSW2VzZ9b3kXvR1W8Yd5cj6p2S5xW5Yr_ZH8jvMhjW2C5gFX4Vkmj8W1FX3FH1s_t3LW6ttTLW56rndCW8CFD1n3RSL_YW6150QL3PHkHzW9lxPLS2TF4DYN1rd_nQr8fP5W3sBTL35DdtD7W5RBzjh8-qWFQN1JS-T22m7m7W5KTB156-MNFVN7VH6M_vnPj_W2LltfN30BtQnW7CL6mH9hnQFHW8Yts8t74skhWW3Q3bXD63S3_jW5ntRtd7lJC_BW1VV2rw6jX65QW7tKlRV5F52nHW1N9Nbz6gcZLq38S51) 4 – min read Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. We’ll consider a variety of issues that can cause communication difficulties, ranging from misunderstandings to money to … [4 Effective Strategies for Communicating with Upset Customers Read More »](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7MjfyQ3q90_V1-WJV7CgSDzW6LqdrB3sKjKCN6NrWZZmBWxPN3dgy4WmNy4XW6tRdGT7JWjz6W78gdBq5sJXXJW1f_cdj7hsq6mN4zp4PWlStKmN1zk1nsTLMdKW2f91JK1tKZKvV48Y194_6t9TN81QKZZsGx72W6BRpr63Jgj_DN8jrjQ6mGQDVN2hT4bpbfnK4N2dB-XNF_4rfW59d8yj1sVpSBN2yKSNv_hRPdW75jkpR9gZR72VqwBYx7CNfrdW6djqpX2xd_3bN59Swq-q3yCkW3VMjxJ5tLwb6W1Nynbx3Y2sldW27yqb-195dHHW4-VPck8FX2scW3cChsH47xlYYW604lV385L0MkW3y-R1x14LTCtW1RzXSb1t-Hx_Vw_tvZ5cPyPt39N71) The post [4 Effective Strategies for Communicating with Upset Customers](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7MjfyQ3q90_V1-WJV7CgGfjW7Vb6-f3PyXWwN26Y5kKDn63-W3dc4RS3wp8lqW92CCXz7_W04cW1hb0hV5KdGw-W2LQtk05Dn4KgN2nngHfqZmNdW1t0TYc94HhJlW6QXpjh6N779qW5qMJwg5Bh0FKW3rnwj91vvfDGW34-k4k8cRVFbW6wdjS49lq8hdW8tLSkX3_cFTbW2-SP481v92pYW5s71Bh2xlh-LW7bXSpF69VJpZW4bG2ts2lc8CDW1H4Whq5RC-n2W1wRN2c7MC4VnW49FHDx3wfF16W95brl856J9yyW2GMgdG3_tkG_W1q-Hjl43-WHVN32kbJqTrf21W5FwcgY7RfPVKW1SdCxt27fzRkW2FGQ591pXtxCW6r9_P287vPQyN3DX-nTBCnJx3dJF1) appeared first on [Best Customer Success Blog | Trends & Articles for Enterprise Growth](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7MjfxD3q8_QV1-WJV7CgHl5W4d99FS1-qwpHN5DQ9v8MK38ZN2fZDnPqQszTW5XHJF-10JB81W8NHQHf5DD8GBW1Hs-MH7P_NWBVbs-Cd7LJ9spN3Hzdn81JjmtW3b6fdw6r6QxbW50vkPw2rJFp2W71Z28-5WfdYQW5-ZxGT4XwHhLVtT-z13ByhD0W6-wG348n3B7XW6Wn6Wz7xBRS8W6kt43g8cYl68W2cKGFt84wnhNW2SV2Zz63ByWNN62XtwpXhD0VW8Z9gG27z3jFQN7x5VGk_vNrrW64GXgL6TRsM13mfd1). Ready for the Next Step? Start leveraging the power of a Customer OS with our free Community Edition to accelerate your results. [Get Started For Free](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7MjfxX3q905V1-WJV7Cg-LsW1QMfBp4ktMqbW3vx8gq7S19_kVr5Bfk7zM-4RW1M1lXD1VmJZtW7xRPjd5S-nk3W83tQdF18jJDBW1x6CsX3gJYPWW8GYQ3C4JygGNW2zd47k5C0DcFW5BhcsJ9hm0D1W6MY98_4nCzhyW6q0Czv71g9BJW468dWR3HLbp0N7dMRhQTR-dTW4rnkDS3BrB4fW58rT0s8NtwwXW76qN2p2HF1jrW5K7f8h4nVFHGW7VWx2P2-jJrGW6bcrSC93wBQGW22L9gg1GDTSWVPBlzY5HFpHCW1hPlb_3Gkmy1W6Tyx1R1LTlV63bzY1) [footer-logos-2020] [LinkedIn](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7MjfxX3q905V1-WJV7CgBZxVbv1C_80WKlRW5Tgxzk53KBw8VRscz33SdgZPW1C2l-M3BdxpGW4ThDbX9f57GBW3yVQWl4lZYtVW3vT80W6G2_FKN1GbgnGxFSvbW5_6mBH6205xvW2dX3zj8yYQpPW3p8n4m6TdWvxW1wgzkf6hpSL4W7t0sB95wc0DxW13PmNS6NJQRMW16_9tP3HXTjQW5wRFj67gLclvN4HKWpwWmcwDW1gbYh455VKqQW8gn6Xm7b_5xBW7z9LTq59w713W6vtjnY4Rll0qW7dh4Lq7Rhh0cVGzWdk2GwHJtW9l4MG42xFPl134Sg1) [YouTube](113/cJN-m04/VW13Jb4X6r0QW2txnhb3dCfnZW2QY3Nh4wt3j3N7MjfxX3q905V1-WJV7CgC1NW7zRtJK1smQglW9d8b_14QYGTwW8ljYfV87cznwW6d7nbp8WQsllW8zqN9R7cT8khV6bqgP1N0sKdW3SxmZl4FQCPzW3J-Grg1CKqQGW2088c48vYZsGW6sGGgX1kPw5vN3pc6Tv34PSbW8Y3jPk26cp3_W19HR7n8-pdDvW3CQbmR745y1CW5vVK-C4ZKx2HW2QmyKD4gyy4jW8zb7RT8S-hjjW6B0GXR7Tcy6xW4jf7MJ4SRxWqW4JySL13syvFqW6R9ghx1DQ4xqW7QNWfp1_x0cdW516k6x5PCXZ0VfyH-Q5VD-FS3lfn1) Totango, 1 Twin Dolphin Dr., Redwood City, California 94065, United States [Unsubscribe]( [Manage preferences](