Rachael Nemeth on Bridging Training Gaps in the Restaurant Industry

Rachael Nemeth on Bridging Training Gaps in the Restaurant Industry ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ [Facebook]( [Instagram]( [Youtube]( [Linkedin]( May 16, 2024 Rachael Nemeth on Bridging Training Gaps in the Restaurant Industry Delve into the innovative strategies Rachael Nemeth employs at Opus to make training universally accessible and to foster effective communication among a culturally diverse workforce, particularly in the hospitality sector. This session will explore how AI technology is streamlining the creation of tailored training content, paving the way for more inclusive learning environments. Don’t miss out on inspiring insights into the future of training, the impact of investing in employee development, and how Opus is changing the game for both small and established brands alike. Welcome to the 'WISKING IT ALL' Podcast – the series where we engage with hospitality professionals and trailblazers who've wagered it all in their pursuits. Join us in exploring their journeys, understanding their motivations, and uncovering the secrets behind their success. Every week, we'll deliver two impactful ideas and one essential insight from our podcast episode, offering perspectives that could fundamentally transform your hospitality business. If you find value in our show, please consider subscribing and leaving a rating on [Spotify](. Your support is vital in helping us grow. Curious about the challenges and lessons I learned while building WISK? Sign up [here]( and join me as I reveal exclusive insights and effective strategies from our successful journey. Your Host, Angelo Esposito THIS WEEK’S EPISODE Meet Rachael Nemeth. Rachael Nemeth is the dynamic CEO and Co-founder of Opus, an innovative mobile learning platform revolutionizing training for the "deskless" workforce. With a rich background spanning the service industry, instructional design, and second language acquisition, Rachael brings unparalleled expertise to her role. Prior to founding Opus, she gained valuable experience at notable establishments including Danny Meyer's Union Square Hospitality Group, Baked, and Hot Bread Kitchen—an NGO empowering underrepresented women with baking skills. Rachael also founded ESL Works, a pioneering initiative that delivered industry-specific English training to New York City's bustling kitchens. In this enlightening episode, Rachael Nemeth shares her incredible journey and unpacks the pressing challenges sweeping across frontline workspaces, zeroing in on the restaurant industry. She highlights how fundamental changes are required far beyond just pay increases. Tune in to learn how Opus Training, a cutting-edge software, is revolutionizing the sector by providing easy-to-use, tech-driven training solutions. Key Highlights from the Episode: - Rachael discusses the pivotal role technology plays in enhancing existing systems rather than replacing them. With Opus, businesses can streamline their training processes, making it accessible and efficient. - How Opus leverages AI to create training materials at lightning speed—up to 500 times faster than traditional methods—and translate them into over 100 global languages, ensuring inclusivity. - Discover how simple it is to get started with Opus. The platform is designed for both small, emerging brands and established businesses, offering a straightforward onboarding process even for single-location operations. - Rachael emphasizes the importance of understanding cultural nuances and improving communication, ensuring training is effective across diverse workforces. - Learn how Opus quickly adapted to offer free COVID safety training, growing to 20,000 users in just a week and solidifying its place as a key player in employee training solutions. [Watch the full episode on Youtube]( 2 IDEAS FROM THE PODCAST Idea #1 Embracing Mobile Technology and AI in Workplace Training Rachael Nemeth discusses the transition from a traditional, paper-based training approach to utilizing mobile technology and AI to deliver training directly to employee cell phones. This change not only enhances the accessibility and efficiency of training but also allows for training to be multilingual and tailored to fit the needs of a diverse workforce. Key Action Items: - Assess the effectiveness of your current training methods and identify areas where mobile technology could enhance learning and engagement. - Utilize AI tools to tailor training materials to the language and learning pace of each employee, improving comprehension and effectiveness. - Implement mobile training platforms that employees can access easily, ensuring continuous learning without disrupting the work flow. - Regularly review the impact of mobile and AI-enhanced training on employee performance and satisfaction, and adjust strategies as needed. - Encourage and facilitate digital literacy among employees to maximize the benefits of technology-based training solutions. Idea #2 Integrating Multilingual and Accessible Training Systems Rachael Nemeth highlights the significance of multilingual training platforms in accommodating a multicultural workforce. Offering training in multiple languages and utilizing AI to manage and translate content allows companies to ensure inclusivity and compliance, while also enhancing communication and understanding across the team. Key Action Items: - Conduct a survey to determine the linguistic diversity within your workforce and identify the languages in which training is required. - Use platforms that support multiple languages to ensure all employees have access to training in their preferred language. - Deploy AI-driven tools to handle real-time translation and content localization, ensuring accuracy and relevance across different languages. - Design training modules that are easy to access and understand, using visual aids and simplified content where possible. - Gather feedback from employees on the effectiveness of the multilingual training system and make improvements based on their suggestions. [Listen on Spotify]( [Listen on Apple Podcast]( 1 KEY LEARNING ❝ I knew how to teach English and 35% of frontline workers don’t speak it as their first language, leading to big communication gaps. We started with ESL on cell phones and evolved into Opus, solving real problems in a really odd way [❞]( Rachael's motivation for founding Opus Training centers on addressing significant language barriers within the hospitality industry through mobile technology. This shift from meeting immediate language training needs to creating a comprehensive platform demonstrates how she leverages technology to enhance both accessibility and effectiveness. [Listen & Subscribe]( P.S. Love our podcast? 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