Solving Third-Party Delivery Challenges with Data and Automation with Priyam Saraswat

Solving Third-Party Delivery Challenges with Data and Automation with Priyam Saraswat ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ [Facebook]( [Instagram]( [Youtube]( [Linkedin]( May 09, 2024 Solving Third-Party Delivery Challenges with Data and Automation with from Priyam Saraswat Priyam Saraswat, the Co-founder and CEO of Voosh, shares insights on transforming the restaurant industry through technology. The discussion explores the challenges restaurants face with third-party delivery platforms, the inefficiencies of manual data analysis across multiple locations, and how Voosh leverages AI and automation to simplify these processes, enhance customer retention, and boost operational efficiency. Get inspired to incorporate the latest tech into your food business or simply enjoy the fascinating behind-the-scenes look at the restaurant tech world. It’s all here in this episode of Wisking It All! Welcome to the 'WISKING IT ALL' Podcast – the series where we engage with hospitality professionals and trailblazers who've wagered it all in their pursuits. Join us in exploring their journeys, understanding their motivations, and uncovering the secrets behind their success. Every week, we'll deliver two impactful ideas and one essential insight from our podcast episode, offering perspectives that could fundamentally transform your hospitality business. If you find value in our show, please consider subscribing and leaving a rating on [Spotify](. Your support is vital in helping us grow. Curious about the challenges and lessons I learned while building WISK? Sign up [here]( and join me as I reveal exclusive insights and effective strategies from our successful journey. Your Host, Angelo Esposito THIS WEEK’S EPISODE Meet [Priyam Saraswat](. Priyam Saraswat, Co-founder and CEO of Voosh, is a visionary entrepreneur who saw a critical gap in the post-pandemic food service industry. Recognizing the shift of restaurants to third-party platforms like DoorDash and Grubhub, Priyam founded Voosh to help brands manage these partnerships profitably. The platform centralizes operations, providing transparency and efficiency for brands to adapt and excel in the evolving market under his innovative leadership. In this week's episode, Priyam Saraswat talks about Voosh's innovative solutions to streamline operations and improve profitability by focusing on high ROI in ad spending and effective dispute management. He particularly emphasizes the importance of data management and customer retention in boosting sales and reducing operational inefficiencies. For all restaurant owners and operators out there, Voosh might just be the game-changer needed to tackle the complexities of third-party delivery platforms and focus more on what matters most – hospitality. Let's dive into the conversation! Here’s why this episode is a must-listen: - Learn why focusing on stellar service and customer retention isn't just good practice; it's essential for skyrocketing sales and boosting your brand. - Discover the recent integrations and features like Easy Cater, DoorDash Drive, and a new robust marketing dashboard designed to enhance your advertising strategies and simplify promotional activities across multiple platforms. - Priyam discusses the pressing challenges that come with managing multiple platforms - from data analysis paralysis to dispute handling. Find out how Voosh’s innovative solutions are making operational efficiencies achievable. - Get a sneak peek into the futuristic planning of Voosh, focusing especially on the growth within the US market for upper mid-market and enterprise customers. - With an over 80% success rate in recouping funds from disputed transactions, Voosh could be the game-changer your business needs. Learn about the affordable pricing structure and the immense ROI it promises. - Priyam also shares his journey from observing the pandemic’s impact on the food service industry to creating Voosh, aimed at empowering restaurateurs through advanced AI and automation. Fun Fact: Did you know that while developing Voosh, Priyam and his team originally aimed to create virtual franchises but ended up revolutionizing third-party business management in the food industry instead? Talk about a successful pivot! [Watch the full episode on Youtube]( 2 IDEAS FROM THE PODCAST Idea #1 Embracing Technology for Efficiency and Growth Priyam Saraswat encourages the restaurant industry to embrace advanced technology for increased efficiency and profitability. He believes restaurateurs should prioritize culinary creativity and operational quality while using automated data analytics and dispute resolution systems. This approach helps streamline processes and improve financial clarity, leading to better strategic decisions. Key Action Items: - Automate Routine Processes: Use tech platforms to automate data collection, analysis, and dispute resolution. This minimizes manual intervention and helps focus on improving operations and food quality. - Centralize Financial Visibility: Implement a system that offers a clear, consolidated view of third-party platform sales and expenditures, making it easier to identify areas for cost reduction or increased revenue. - Prioritize Operational Analytics: Leverage dashboards that provide insights into customer reviews, ratings, and recurring issues. This helps identify problem areas and implement targeted improvements to enhance customer satisfaction. - Focus on Core Strengths: Use tech platforms to manage data analytics and automation, allowing staff to concentrate on culinary creativity, quality control, and hospitality. Idea #2 Optimizing Third-Party Delivery Strategie Priyam Saraswat highlights the challenges of managing third-party delivery platforms like DoorDash and Grubhub due to high commissions and complex reporting. Voosh helps tackle these issues by providing dispute management, financial transparency, and advertising optimization. This streamlines restaurant operations, enabling businesses to improve profitability and customer retention. Key Action Items: - Optimize Advertising Spend: Regularly analyze third-party platform advertising performance. Adjust campaigns to maximize return on investment by focusing on top-performing regions and customer segments. - Reduce Order Disputes: Implement automated dispute resolution systems that identify and recover revenue lost to customer complaints. Ensure orders are accurate to minimize disputes. - Analyze Customer Retention: Track new and returning customers separately to better understand churn rates. Tailor marketing strategies to retain customers through promotions and loyalty programs. - Streamline Order Management: Use centralized dashboards to configure promotions, advertising, and pricing across all platforms. This reduces the burden of managing multiple accounts while maintaining consistency in marketing and branding. [Listen on Spotify]( [Listen on Apple Podcast]( 1 KEY LEARNING ❝ I see a lot of hesitance in implementing a lot of new age technologies, especially AI...but this is going to be the future. We can't live in denial that AI is going to be a significant part of our lives. [❞]( Priyam Saraswat recognizes that many restaurateurs are hesitant to adopt new-age technology, particularly artificial intelligence (AI), due to concerns over complexity and relevance. However, he emphasizes that AI will be a transformative force in business, offering opportunities for improved efficiency, cost reduction, and better decision-making. He encourages restaurateurs to embrace AI to streamline operations, automate repetitive tasks, and uncover valuable data insights, ultimately helping them stay competitive and thrive in an increasingly tech-driven industry. [Listen & Subscribe]( P.S. Love our podcast? Share your feedback and recommend our podcast to other restaurateurs who might appreciate a sprinkle of our episodes! #WiskingItAllPodcast [Facebook]( [Instagram]( [Youtube]( [Linkedin]( [TikTok]( Sent to: {EMAIL} [Unsubscribe]( © 2024 Wisking It All... by WISK.ai WISK.ai, 488 Wellington St W , Suite 304, , Toronto, ON M5V 1E3, Canada