Navigating Hospitality Challenges: Jason E. Brooks on Evolving Management

Navigating Hospitality Challenges: Jason E. Brooks on Evolving Management ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ March 28, 2024 Navigating Hospitality Challenges: Jason E. Brooks on Evolving Management Spice up your week with a hearty serving of leadership insights on the latest episode of the Wisking It All Podcast! This week, we feast on the specialist knowledge of hospitality maven Jason E. Brooks, as he shares the secret ingredients to transforming restaurant managers into astonishing hospitality leaders. [Facebook]( [Instagram]( [Youtube]( [Linkedin]( Welcome to the 'WISKING IT ALL' Podcast – the series where we engage with hospitality professionals and trailblazers who've wagered it all in their pursuits. Join us in exploring their journeys, understanding their motivations, and uncovering the secrets behind their success. Every week, we'll deliver two impactful ideas and one essential insight from our podcast episode, offering perspectives that could fundamentally transform your hospitality business. If you find value in our show, please consider subscribing and leaving a rating on [Spotify](. Your support is vital in helping us grow. Feel free to follow my personal journey for more actionable tips and stories. Sign up [here](. Your Host, Angelo Esposito THIS WEEK’S EPISODE Meet Jason E. Brooks. With over 30 years in the restaurant industry and leadership roles in six of the top 100 brands, Jason E. Brooks is a distinguished expert in enhancing managerial effectiveness and hospitality leadership. Known for his dynamic and high-energy approach, Jason empowers executives and managers with actionable strategies for team success. His unique experience across more than 20 brands provides a rich perspective on best practices in team building and leadership, making him a valuable asset to any organization aiming to exceed its goals. This week, Jason serves up a mouthwatering conversation full of ingredients to transform restaurant managers into hospitality leaders. Carve out some time, because you're in for a treat! Here are 5 flavor-packed keys you'll unlock in this episode: 1. Clear Definition of Done: Just like a perfect crème brûlée needs a precise torching, understand the importance of having clear milestones in your restaurant operation. 2. Aligning Expectations with Execution: Balance what customers crave with how your team executes it. Make sure every dish delivers satisfaction from the curb to the dining room. 3. The Emotional Connection of Food: Discover the heartwarming bond between comfort and cuisine, and learn how it shapes the family-like experience for your guests and team. 4. Building a People Culture: Ready to coach like a pro? We dish out how managing with empathy can create a winning team in any hospitality playbook. 5. Delegation & Onboarding: Learn how to prep your team for success with strategic delegation, and revamp your orientation process to welcome newbies like VIPs. Fun Fact Alert! Did you know sugar can help stop bleeding? Jason's sous chef scars tell a story beyond the chopping board—you don't want to miss his sweet anecdote on handling kitchen cuts and the unexpected remedies you find on the pantry shelf! [Watch the full episode on Youtube]( 2 IDEAS FROM THE PODCAST Idea #1 The Emotional Connection to Food and Hospitality Understanding the profound emotional relationship people have with food, from their first moments of life, and leveraging this understanding to enhance customer service and satisfaction in the hospitality industry. Key Action Items: - Conduct training sessions focused on emotional intelligence, highlighting the deep emotional connections customers have with food and dining experiences, to foster empathy and understanding among staff. - Implement and encourage the use of customer feedback systems that focus not only on the quality of food and service but also on the emotional impact and overall experience, allowing for more nuanced improvements. - Design menus and restaurant ambiance in ways that evoke positive emotions, considering factors like comfort, nostalgia, and excitement, to deepen the emotional connection with patrons. - Train staff to recognize and remember repeat customers and personalize their interactions, such as acknowledging special occasions or remembering favorite orders, to build emotional loyalty. - Engage with the local community through events, collaborations, or charity initiatives that resonate emotionally, reinforcing the restaurant's role as a positive and caring community member. [Listen to the Episode]( Idea #2 Transforming Managers into Leaders in the Hospitality Industry Elevating the role of managers from simply overseeing operations to becoming inspirational leaders who empower their teams and drive innovation, creating a more dynamic and engaging workplace. Key Action Items: - Implement ongoing leadership development programs that cover strategic thinking, decision-making, and inspirational leadership, encouraging managers to grow beyond operational roles. - Provide cross-training opportunities for staff, allowing them to understand different aspects of the business. This broadens their perspective, fosters team cohesion, and prepares them for leadership roles. - Establish open lines of communication where staff at all levels can share ideas, feedback, and concerns with management, fostering a culture of transparency and inclusivity. - Develop recognition and reward systems that acknowledge outstanding leadership and team contributions, motivating managers and their teams to strive for excellence and innovation - Encourage and support managers to take on leadership roles in local community initiatives, strengthening their leadership skills while positively impacting the restaurant's brand and community relations. [Listen on Spotify]( [Listen on Apple Podcast]( 1 KEY LEARNING ❝ The reason I say one of the traits that every leader should have is coaching, is because we tend to skip that part with our team. [❞]( This insight from Jason E. Brooks's on leadership and coaching emphasizes the crucial role of coaching in effective leadership. Beyond just managing tasks and leading with vision, coaching is about personally guiding and developing team members. It highlights a gap in many leadership practices, where the focus on growth and individual development through coaching is often overlooked. Integrating coaching into leadership not only enhances team dynamics and performance but also fosters a culture of continuous learning and improvement, making it a key trait for successful leaders. [Listen & Subscribe]( Grab a copy of Jason E. Brooks’s New Book Step into the world of transformative leadership with exclusive access to Jason E. Brooks' pioneering strategies, distilled from his latest book, "Every Leader Needs Followers". Elevate your leadership skills with actionable insights designed to shape you into the leader your team deserves. What's Inside? - Changing your mindset for the situation you’re in (Key #5: Managing vs Leading vs Coaching). - The art of creating self-sustained systems (Key #3: Delegating / Creating Mini GM’s) - How to see your business from the view of the customer to help drive sales and satisfaction. (Key #9: Closing the Gap in Customer Expectations & Operator Execution). 🔗 Book Website - [( 🔗 Amazone Link - [Amazon.com: Every Leader Needs Followers: 10 Keys to Transform Restaurant Managers to Hospitality Leaders eBook : Brooks, Jason E.: Kindle Store]( 🔗 Brand Website - [www.jasonebrooks.com]( Looking for more insights? Listen to the Wisking It All Podcast on your go-to podcast app and elevate your knowledge of the hospitality world with actionable wisdom from an industry leader. P.S. Share your feedback and recommend our podcast to other restaurateurs who might appreciate a sprinkle of our episodes! #WiskingItAllPodcast [Facebook]( [Instagram]( [Youtube]( [Linkedin]( [TikTok]( Sent to: {EMAIL} [Unsubscribe]( © 2024 Wisking It All... by WISK.ai WISK.ai, 488 Wellington St W , Suite 304, , Toronto, ON M5V 1E3, Canada