How to Use Key Insights From Chat to Transform Your Customer Experience

[Learn how businesses can drive customer satisfaction and bolster retention with live chat and automation. Streamline communication and problem-solving and take your customer relationships to the next level.]( Join our live webinar as SnapEngage experts Mark Lucier and Michael Ball-Marian discuss how businesses can drive customer satisfaction and bolster retention with live chat and automation. Streamline communication and problem-solving and take your customer relationships to the next level. You’ll leave the conversation understanding: - How your peers are currently using chat for customer service based on our recent state of chat survey - How to use insights gathered from web visitors to build online relationships that improve customer experience and reinforce loyalty - How companies are using CSAT to navigate the pandemic - highlighting SnapEngage’s own experience Net Promoter Score(NPS), what it is and how to use it to measure overall customer satisfaction - How to enhance the quality and volume of useful, informative feedback that you gather about customers via in-chat surveys Who should attend? Customer support and product professionals. We look forward to seeing you there, register now to reserve your spot. If you're unable to attend, register anyway and we'll send you the recording! Date and Time: USA: Tuesday, May 18, 2021 from 11-11:30am MT For all attendees in Europe, please reference this time: EU: Wednesday, May 19, 2021 from 11-11:30am CEST [REGISTER NOW]( “I was able to watch the recording of your fabulous webinar this afternoon. We were missing so many chats due to our agents being unavailable and this Bot has been an amazing help! It was by far the easiest to set up as well after I worked with several other contenders. Bravo!" & "I had demo's with so many website chat vendors and did not realize I was already working with the best!" Beautologie Cosmetic Surgery & Medical Aesthetics Robin Mattingly, VP of Marketing Our Presenters [alt_text] Mark Lucier Director of Client Success [alt_text] Michael Ball-Marian Director of Product [alt_text] Engage With Your Customers Transform your customer engagement with our secure chat, SMS to chat, chatbots, and social media integrations. [Request A Demo]( [alt_text] Free Live Chat Buyer’s Guide Use this live chat buyer’s guide to select and rank your business’s priorities, learn more about key considerations to keep in mind, and formulate a list of critical questions to ask potential live chat vendors. [Download Now]( --------------------------------------------------------------- About SnapEngage | We’re chat experts so you don’t have to be. Our chat platform built to enterprise-class standards is designed for forward-thinking midsize companies that recognize the power of conversation to build strong customer relationships and drive sales. SnapEngage provides industry-leading chatbot automation, advanced routing and brand customization, and more – but what sets us apart is our team of experts that ensure your chat platform is always operating at peak performance. [SnapEngage]( 1722 14th St., Boulder CO 80302 [unsubscribe](