Live Webinar: State of Chat Report 2021

[See how your peers are using live chat and automation and compare your own chat strategy directly with them.]( When: Tuesday, February 16, 2021 from 11-11:30am MT In 2020 we ran an extensive “state of chat” survey to better understand our clients’ strategic needs and expectations for 2021. Attend our interactive webinar to gain insights and ideas that will apply to your own chat strategy as you look at the year before us. What you'll learn: - Post COVID-19: Businesses have moved online for good. Is your chat platform keeping up? - What the best companies in your sector are doing to deliver exceptional customer experience - What’s next for chatbots and automation - Use cases: How your industry peers measure success with live chat - The massive impact of omni-channel conversations on customer retention - Looking ahead by industry: The top three channels companies are planning to add in the coming year We pulled data from over 10 industries, including your industry. See how your peers are using live chat and automation and compare your own chat strategy directly with them. [REGISTER NOW]( "Shortly after implementing SnapEngage, AT&T Cybersecurity started to see immediate results, improving their chat-to-opportunity conversion rate to 46% (on average) with 80% growth quarter-over-quarter." AT&T Cybersecurity Our Presenters [alt_text] Michael Ball-Marian Director of Product [alt_text] Abby Schmautz Product Enablement Manager [alt_text] Industry Specific Results Our survey asked 25 strategic questions, covering everything from measures of success to goals and plans for chatbot usage. We have aggregated the responses and broken them down both by company size and industry. [Learn More]( [alt_text] Free State of Chat Survey Report This report is the result of the comprehensive State of Chat survey we ran in 2020 to better understand our clients’ strategic needs and expectations for 2021. [Download Now]( --------------------------------------------------------------- About SnapEngage | We’re chat experts so you don’t have to be. Our chat platform built to enterprise-class standards is designed for forward-thinking midsize companies that recognize the power of conversation to build strong customer relationships and drive sales. SnapEngage provides industry-leading chatbot automation, advanced routing and brand customization, and more – but what sets us apart is our team of experts that ensure your chat platform is always operating at peak performance. [SnapEngage]( 1722 14th St., Boulder CO 80302 [unsubscribe](