Chick-fil-A stays on message, surges in popularity

Notice people's energy to create new perspectives | Stop bossing people around and start leading | Use the Strategic Learning method to stay agile Created for {EMAIL} | [Web Version]( August 19, 2019 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [FORWARD](  [] Leading Edge [] [Notice people's energy to create new perspectives]( Asking people why their energy or enthusiasm seems low can be enlightening and creates space to explore their feelings, writes Dan Rockwell. Be careful to observe rather than judge, which can put people on the defensive. [Leadership Freak]( (8/16) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Stop bossing people around and start leading]( Bosses tell people what they want them to do, whereas leaders are collaborative and empower people to do their jobs, writes John Stoker, who offers 12 characteristics that separate leaders from bosses. "Good leaders will understand what is required of each team member and will support and encourage them in ways that motivate them to do their best," he writes. [SmartBrief/Leadership]( (8/16) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Strategic Management [] [Use the Strategic Learning method to stay agile]( Strategy should have clear concepts, written-down priorities and deliverables, and a plan for turning a document into a living message that's acted upon by the organization, writes Willie Pietersen. He outlines his Strategic Learning method that involves four steps -- learn, focus, align, execute -- that build off one another and keep an organization agile in the face of change. [Columbia Business School]( (8/15) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Chick-fil-A stays on message, surges in popularity]( Chick-fil-A stays on message, surges in popularity (Jim Watson/AFP/Getty Images) Chick-fil-A has become the third-largest US fast-food chain while staying closed on Sundays, eschewing the traditional franchising system and balancing its founding values with dodging political controversy. "[T]he secret to this company's success is a top-notch management team, a willingness to invest in the future, and a store-management structure that brings the operator closer to the customer and provides direct incentives for store performance," says John Hamburger, president of Franchise Times. [Business Insider]( (8/8) [LinkedIn]( [Twitter]( [Facebook]( [Email]( How is tech transforming education? The digital revolution is rapidly transforming the education sector. Barclays research analysts have explored how technology is driving innovation and what opportunities this will offer investors. [Explore the findings]( ADVERTISEMENT [] Smarter Working A weekly spotlight on doing more without working longer [] [Develop your mental energy like a long-distance runner]( By setting routines and taking care of your health, you can reserve your mental energy for bigger, more important tasks, writes Wally Bock. "Conserve your energy for the big moment, like a long-distance runner saving energy for the kick at the finish," he writes. [Three Star Leadership]( (8/15) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] In Their Own Words [] [Real Madrid exec: Use data to give fans the best experience]( Michael Sutherland, Real Madrid's chief transformation officer, says he's focusing on how to use data and technology to create personal experiences with all fans regardless of their location. "The fact that Real Madrid is starting to look at bringing people from outside of the sporting industry, I think, is an interesting aspect because it shows that there's an openness to thinking about things in slightly different ways," he says. [SportTechie (tiered subscription model)]( (8/14) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Landowners seek ways to save rare butterfly]( Landowners in Papua New Guinea are creating habitats to preserve the Queen Alexandra's birdwing -- the world's largest butterfly, with a wingspan of up to a foot -- writes Nick Haddad. Scientists are seeking to learn more about the species and perhaps cultivate a trading industry that relies on conservation to preserve populations. [Undark]( (8/16) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Most Read by CEOs The most-clicked stories of the past week by SmartBrief on Leadership readers [] - [Remember these 5 D's to conquer your email]( Skip Prichard Leadership Insights [] - [10 tips for giving feedback that gets results]( SmartBrief/Leadership [] - [Journal about your to-do list to combat procrastination]( NBC News [] - [Control your emotions, personal growth to advance your leadership]( Forbes [] - [What distinguishes humility from arrogance?]( Leadership Freak [] [] When we are no longer able to change a situation, we are challenged to change ourselves. 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