Introducing Pure Chat Modern - An Updated Chat Experience

Pure Chat has a new chat box and it's awesome! New features, improved performance and much more!  ‌ ‌ ‌ [Image]( There is a new chat box available and it's awesome! Introducing the new collapsed state!  Now your chat box can rotate through all of your available users so your visitors know exactly who is online within your team. This will help provide a more personal connection with your users and ensure they are in fact talking to real people.  [Image](  Improved conversation flow   Before, you had to sacrifice getting user information so they could start a chat with your team easier. Or ask for all of the information up front and risk people not wanting to chat because they were nervous about sharing info. We give you the best of both worlds with the new design.  The visitor can start a chat by simply entering their question or statement. Then while chatting, they'll be able to enter in their name and email at any time if desired.  [Image](  Updated Customization Menu  To coincide with the new modern chat box design, we updated the chat box customization menu. For those of you looking to switch over from the original chat box or just want to test it out, you can easily do so by just clicking the Convert into Modern button at the top right of the customization menu.  [Image](   If you ever want to go back for any reason, you can just as easily. There will be a revert button in the same area of the customization menu to take you back to the original (and still very awesome) setup.  We bring over your settings anytime you make this change so it's easy to switch. Some customization options will differ between the two designs and the editor automatically updates accordingly.  Current users, you are not required to change your current chat box nor will you be forced to switch. This is just a new option we are offering you. Optional and Required Questions   One of the new features accompanying the Modern design update is the ability to now choose which of your pre-chat or email fields are required before starting a chat/leaving a message. The visitor will know which fields are required by the asterisk (*) symbol next to the placeholder text in the field. This feature has also been added into the Legacy chat box design. You can manage this from the Chat tab of your customization menu.  [Image](   [Image](  Performance improvements throughout!  A few weeks ago you may have noticed in the dashboard that we were rolling out some performance enhancements into the product. Those are all done and here is everything it significantly improved*:  - The Transcripts page now loads 10x faster than before - Opening individual transcript records is almost instantaneous - It's quicker to navigate through your transcript records - The chat joining process has been sped up even further - The Reports page loads 4x faster - Any action involving transcript data loads much faster - All dashboard actions should feel smoother  *Larger/older accounts will notice these improvements more because of all the data associated within the account. If you haven't logged into your dashboard in a while or stopped using Pure Chat, now is the best time to check us out again.  Robert Nelson Your best friend at Pure Chat   You are receiving this email because you have signed up for an ArtiBot or Pure Chat account in the past. If you wish, you can [unsubscribe]( to stop getting our newsletter.