What should retailers do with return orders?

e-Commerce return rates An estimated $816 billion in online retail merchandise was returned by customers in 2022, representing 16.5 percent of total retail sales, as reported by the National Retail Federation. About 1 in 10 of these cases is suspected of being return fraud. It's no surprise that global brands like Zara, H&M, and Boohoo are choosing to charge for returns to offset reverse logistics costs, and some retailers are even taking a more punitive approach. In any case, it is best that the business has a good process to handle this situation, especially for those with a brick-and-mortar store. Best practice for e-Commerce returns Offering brick and mortar returns Half of consumers who shopped at brick-and-mortar establishments said it was because of the store's location and ease of access, while 42 percent said it was because they could get other things while they were there. The ability to offer [buy online refund in-store]( ) is a major perk for any online retailer. Because it facilitates sending items in bulk for returns processing, it drastically cuts down on return shipping costs while guaranteeing instant refunds for customers. Using returns management software to assist with exchanges If you have more than one location or sales channel to oversee, an [omnichannel POS system]( ) can help your staff process refunds quickly and easily from any location. When the quantity on hand changes as a result of a refund, this feature updates the stock instantly. Build a refund without receipts If the customer requests a refund with a sales invoice (receipt), then you can do the payment refund with receipts as normal. For refund without a receipt, the process is as followed: [Read more]( ) Next step A complete POS for Magento complete that helps you sell online or in your physical stores seamlessly with real-time data synchronization. Optimize all retail operations in both your online and offline stores today! [Book Consultation]( ) This email was sent to Magestore, 16F, Viwaseen Building, 48 To Huu Street, Nam Tu Liem District, Hanoi, , 100000, Vietnam You are receiving because you have signed up for our service. If you wish to no longer receive emails from us you can [unsubscribe.]( ) [Facebook]( ) [Twitter]( ) [Youtube]( )