another time, another place (aka yesterday, NYC)

Yesterday, Stephen and I decided to intentionally take the afternoon off. First, we went to the Jaeger-LeCoultre boutique to see the watch Dr. Strange wore in Doctor Strange in the Multiverse of Madness. Because, and I’m sorry if you disagree, Benedict Cumberbatch / Dr. Strange just makes everything he wears look effortlessly elegant and unbearably cool. It’s always a smidge intimidating (because growing up we never would have even stepped foot inside a store like this), but mostly vibe upping (and I hope I never become jaded and lose that sense of specialness) to walk into a luxury experience like this. Sadly…they didn’t have that specific model in store. But we had a lot of fun anyway trying on everything they did have. Especially since we were the only people in the tiny boutique. So we were also treated to a detailed history of the brand, sneak peeks into upcoming events, and two generic, decidedly not your usual fancy Evian or Perrier, bottles of water. I may or may not have placed an order for the Dr. Strange model as a birthday present… Because this is the first watch I’ve actually liked on Stephen. Because his speechless…more like completely stunned…reaction left a moment in memory I’ll cherish forever. And, because well, these past few weeks of seeing his ten permanently open tabs on JLC, the history of the Ultra Thin, their movements, and the watch page…nudged the part of me that promised myself I’d spoil my loved ones with the experiences they never would have treated themselves to. And then…I felt a headache coming on. Lol. So we stepped into this small restaurant just a few steps away… And as soon as we stepped in, it felt like the maître d' was whisking us to another time and place… When you had time to stop and smell the roses (literally…the entire restaurant smelled like a garden, the scent enveloping you as soon as you sat down)... Where amazing customer service is still an art… Where everything you eat, surprisingly, tastes better than most 3-star Michelin restaurants. They had all my favorites too…burrata, foie gras, soufflé. And Stephen’s favorite…duck…cooked to a perfect medium rare. The other customers were from another life as well… One woman, in a ballgown, stopped by for a quick glass of champagne with her husband…before they left for an “event” at the connected hotel. On his way to the restroom, Stephen walked by a couple, cozily snuggled in a corner, that looked like they’d just walked off a Crazy Rich Asians set. And as we were finishing dessert, a beautiful model (I can only assume) breezed in, air kissed the maître d' on both cheeks, and followed him to a private room…her shiny Stuart Weitzmans clicking confidently as she and her Birkin (of course) disappeared down the hallway. The entire experience…feeling and holding masterpieces that craftsmen have dedicated their life to perfecting, the perfectly balanced smell of roses, the secretive entrance that was easily missed, the taste of the food, the artful bantering and solicitousness of the staff, the people watching…solidified yesterday afternoon as a three-dimensional experience we’ll both remember forever. And go back to. Such is the art of client captivation. And while you can craft all of this to some degree in an online business, most of it…you can’t. Instead, more than anything else, you have a different tool for captivating: Your words. If you want to learn how to captivate with your own words, and thus attract the best clients and make the best sales, go here: [luisazhou.com/clientcaptivation]() Luisa Zhou [Facebook]( [YouTube]( [Instagram]( [Unsubscribe]( Zhou Ventures, Inc. P.O. Box 2545 New York, New York 10163-2545 United States