How to bridge the gaps that degrade customer outcomes

[View as a webpage]( [Gainsight Logo]() Building Teams that Deliver Excellent Customer Experiences Delivering excellent outcomes for the customer takes more than one team or one tool. It takes coordination of cross-functional teams to track customers across the journey, and optimize every phase in that lifecycle. To meet these objectives today, your organization needs to: - Establish a leadership role that’s responsible for the entire customer journey. - Gain capabilities for delivering a “tech touch”—leveraging technology to enable a high-touch, or multi-touch experience. - Build teams that have excellent operational skills, including in programs, analytics and automation. Ready to get started? - [Learn four keys]() to perfecting your handoffs and creating experiences and successful outcomes for your customers. - Get proven tactics and best-practice strategy for improving each handoff including a [journey mapping template and communications checklist]() that you can share with your cross-functional teams. - Of course, tech is still going to drive the processes and teams. Be prepared, [get your guide on How to Build a Customer-Centric Tech Stack]() TRUSTED BY THE WORLD'S LEADING CUSTOMER SUCCESS TEAMS [Logo] [Logo] [Logo] [Logo] [Logo] [Logo] [Logo] [Logo] [Logo] [Logo] [Logo] [Logo] [Gainsight G Logo]() [Google Plus Logo]() [LinkedIn Logo]() [Instagram Logo]() [Facebook Logo]() [Twitter Logo]() [Log In]() [View Preferences]() [Unsubscribe]() [Privacy and Terms]() © 2020 Gainsight, The Customer Success Company. All rights reserved. 655 Montgomery St, 7th Floor, San Francisco, CA 94111 | +1 (888) 623-8562 38 Chancery Lane, WeWork The Cursitor, London WC2A 1EN, United Kingdom | +44 20 3900 2991