6 Key Takeaways From 'Managing Friction Between Customer Success and Other Company Departments' Panel

Check out our panel recap with CS leaders who offered up their best advice on how to eliminate unhealthy friction between departments. [View in browser]( [CZ_Newsletter_Banners_Prospect (002)]( 6 Key Takeaways From 'Managing Friction Between Customer Success and Other Company Departments' Panel [January vRYG Graphic_LinkedIn]( Is your Customer Success team: - Butting heads with Sales during onboarding - Operating on a completely different wavelength than Product - Getting bombarded by Marketing for unrestricted customer access - All of the above (and more) Put simply, Customer Success does a lot of things for a lot of people. As the customer liaison within an organization, Customer Success must work with virtually every department – which means navigating their unique working style, culture, processes, and priorities. When you’re traversing up, down, and across an organization, you’re bound to encounter some cross-functional friction. This type of conflict or resistance is usually an effect of team misalignment, miscommunication, or mistrust – which can quickly deteriorate into a cycle of defensive and standoffish behavior that’s hard to rectify once in motion. At ChurnZero’s recent virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to eliminate unhealthy friction between departments. [Continue reading on the blog to get six key takeaways for how to have better cross-functional alignment.]( [View Blog]( [CZ_Resource_Webinar_1200x627 March - Kristen Hayer]( As a CSM, you are going to run into situations across the customer lifecycle that require you to negotiate, that aren't just centered around contracts. Join this webinar with Kristen Hayer of The Success League to understand when you might need to negotiate and how best to handle to drive a win-win result. [Register Now]( [survey]( 2021 Retention Benchmarks for SaaS As a SaaS professional, we would like to ask you to participate in SaaS Capital’s 10th annual survey to see how your company compares to its peers on growth, churn, funding and more. [Take Survey Now]( [APPEALIE_Badge_3A_RGB_2020]( ChurnZero Named Overall SaaS Award Winner by APPEALIE APPELIE has announced the winners of the 2020 SaaS Awards, and ChurnZero is proud to be recognized for the third year in a row. To find out why our customers rate us so highly and understand the impact we can bring to your Customer Success team, sign up for a quick demo today. [Learn More]( Customer Success Around the Web - [6 Productivity Tips for CSMs](– Learn how to identify the most important daily tasks for a CSM and what’s worth saying no to. - [The Future is Hybrid: The Impact to CS People, Process, and Technology](– Dive into some way you may need to think about the future of Customer Success and customer engagement, given the “new normal”. - [Secondary Effects of Churn](– Find out that are some of the possible secondary effects of churn and their impacts on your brand and reputation. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by [ChurnZero](. [See a Demo of ChurnZero]( [Facebook]( [LinkedIn]( [Twitter]( [Email]( ChurnZero, 1100 15th St NW, Washington, DC 20005, United States, (703) 721-4988 [Unsubscribe]( [Manage preferences](