A Day in the Life of a Customer Success Manager Using ChurnZero

For those wanting a peek into what a CSM really does I’m pulling back the curtain on a day in my life as a CSM. [View in browser]( [CZ_Newsletter_Banners_Prospect (002)]( A Day in the Life of a Customer Success Manager Using ChurnZero [the bobs]( Whenever I tell someone that I work as a Customer Success Manager, it inevitably always results in a confused facial expression and a response of “So, what is it exactly that you do?” For those wanting a peek into what a CSM really does or for my fellow CSMs who are curious about how we here at ChurnZero drink our own champagne, I’m pulling back the curtain on a day in my life as a CSM. In this article, I’ll share the actions I take throughout my day to: - Identify low-impact, high-value touchpoints - Come prepared to every meeting to maximize value - Make post-meeting follow-ups easy and impactful - Be more productive using effective work habits [Continue reading through the blog to get a step by step walkthrough of how to effectively manage your day using a CS platform like ChurnZero.]( [View Blog]( [CZ_Resource_Webinar_1200x627 March - Kristen Hayer]( As a CSM, you are going to run into situations across the customer lifecycle that require you to negotiate, that aren't just centered around contracts. Join this webinar with Kristen Hayer of The Success League to understand when you might need to negotiate and how best to handle to drive a win-win result. [Register Now]( [survey]( 2021 Retention Benchmarks for SaaS As a SaaS professional, we would like to ask you to participate in SaaS Capital’s 10th annual survey to see how your company compares to its peers on growth, churn, funding and more. [Take Survey Now]( [APPEALIE_Badge_3A_RGB_2020]( ChurnZero Named Overall SaaS Award Winner by APPEALIE APPELIE has announced the winners of the 2020 SaaS Awards, and ChurnZero is proud to be recognized for the third year in a row. To find out why our customers rate us so highly and understand the impact we can bring to your Customer Success team, sign up for a quick demo today. [Learn More]( [LinkedIn_Graphic_February vRYG]( [Register Now]( Customer Success Around the Web - [How to Build a Strong Customer Success Team During a Pandemic](– Learn the processes and rituals to put in place as you look to grow a a team during this time. - [CRMs vs. Customer Success Platforms: A Tech Tool Showdown](– Discover who wins this tech tool face-off and takes home the championship title of Best Software for Customer Success. - [Customer Success as the “Everything Department”](– See what this means for Customer Success teams, why it happens and how you can prevent it from happening. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by [ChurnZero](. [See a Demo of ChurnZero]( [Facebook]( [LinkedIn]( [Twitter]( [Email]( ChurnZero, 1100 15th St NW, Washington, DC 20005, United States, (703) 721-4988 [Unsubscribe]( [Manage preferences](