Customer Success, Your BI Tool Isn't Enough: Why Purpose Built Wins

Find out the areas where BI tools excel and where they miss the mark for Customer Success teams compared to purpose-built CS software. [View in browser]( [CZ_Newsletter_Banners_Prospect (002)]( Customer Success, Your BI Tool Isn't Enough: Why Purpose Built Wins Here’s the short and the long of it: if you’re a Customer Success leader who is looking for consolidated business, product, and customer data, then you can probably piggyback on the Business Intelligence (BI) tool your SaaS company already uses – and this will likely be heavily suggested (or even mandated) by your CEO or other C-suite leaders. Because BI tools are notoriously expensive and time intensive due to their structural complexity and rigorous implementation. So, it reasons that leadership would want to get more BI bang for their buck. Again, this is fine if all you’re after is the data – the holy grail of business solutions, right? “If only I had more data, I could finally know all the things so I could do all the things and deliver 20x results.” I’m stating the obvious here, but data is, of course, powerful. There’s no arguing that. The point is that we often believe the acquisition of knowledge alone will solve our problems. [Continue reading on the blog to to see the areas where BI tools excel and where they miss the mark for Customer Success teams compared to purpose-built Customer Success software.]( [View Blog]( [CZ_Resource_Webinar_1200x627 Feb Irit Eizips_2.0]( Join us for this webinar as Irit Eizips from CSM Practice shares benchmarking data from their recent survey of Customer Success professionals on how they build, maintain and measure customer health scores. [Register Now]( [CS leaders report cover]( Inaugural Customer Success Leadership Study Check out the Inaugural Customer Success Leadership Study – brought to you by your Customer Success friends at ChurnZero, ESG, and Higher Logic. Download your own copy of chock full of good-looking charts and practical takeaways for your team. [Download Now]( [APPEALIE_Badge_3A_RGB_2020]( ChurnZero Named Overall SaaS Award Winner by APPEALIE APPELIE has announced the winners of the 2020 SaaS Awards, and ChurnZero is proud to be recognized for the third year in a row. To find out why our customers rate us so highly and understand the impact we can bring to your Customer Success team, sign up for a quick demo today. [Learn More]( [Kacey Impact Webinar - Intro-2]( [Register Now]( Customer Success Around the Web - [Customer Success Operations: How to Build Repeatable Processes to Scale and Grow](– Learn how to build effective Customer Success operations for your business in four steps. - [Community Platform and Customer Success: The PB&J of Customer Engagement](– Discover the untapped potential of a community in Customer Success. - [How to Set Your Kick-Off Meetings Up for Success](– See how to properly prep for your first meeting with onboarding customers. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by [ChurnZero](. [See a Demo of ChurnZero]( [Facebook]( [LinkedIn]( [Twitter]( [Email]( ChurnZero, 1100 15th St NW, Washington, DC 20005, United States, (703) 721-4988 [Unsubscribe]( [Manage preferences](