Q&A: Selling for People Who Don't Love Sales

Q&A recap with Bryan Neale from Blind Zebra on sales skills for Customer Success Managers. [View in browser]( [CZ_Newsletter_Banners_Prospect (002)]( Q&A: Selling for People Who Don't Love Sales So, you signed up for a Customer Success gig and now your boss wants you to upsell? And expand? And have all those price increase conversations? “But I didn’t want a job in sales!” If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. To learn how selling and taking great care of your customers actually go hand in hand, we hosted a webinar with Bryan Neale, Founder of Blind Zebra Consulting and self-proclaimed “CS Sales Whisperer.” Neale explains how we think about selling is just as important as our tactics and execution. Following Blind Zebra’s sales model, you’ll feel more confident and equipped to have those uncomfortable money conversations, as well as learn how to: - Use the Holy Trinity of Customer Success selling philosophy - Apply a language framework to “get into” the sales conversations - Never get ghosted by a customer again [Continue reading on the blog to get answers to your questions about how to confidently have sales conversations with your customers.]( [View Blog]( [CZ_Resource_Webinar_1200x627 Feb Irit Eizips_2.0]( Join us for this webinar as Irit Eizips from CSM Practice shares benchmarking data from their recent survey of Customer Success professionals on how they build, maintain and measure customer health scores. [Register Now]( [cheat sheet squre]( New Resource: CSAT Cheat Sheet To learn more about Customer Satisfaction Scores (CSAT) check out our new cheat sheet, where you will find out what this metric is, what it signals, how to measure it, when to use it, as well as industry benchmark information. [Download Now]( [Winter 2021 G2 Momentum Leader]( ChurnZero - #1 G2 Momentum Leader ChurnZero gained more momentum than any other Customer Success company on G2 for the 7th quarter in a row, since this grid debuted. To find out why our customers rate us so highly and understand the impact we can bring to your Customer Success team, sign up for a quick demo today. [Learn More]( [CZ_chase-jan_impact_Webinar_1200x627-1]( [Register Now]( Customer Success Around the Web - [3 Steps to More Insightful Value from Net Promoter Scores](– Follow these steps that could improve your insights into relationship data and help you gather more value from your NPS surveys. - [Customer Dashboards: Which Metrics to Track](– Discover which CS metrics you should have on your customer dashboard (with examples shown). - [3 Unconventional Tactics That Streamline Alignment Between Product and CS](– Three tips on how Customer Success can better align with product on customer feature requests to improve their customer relationship and customer retention. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by [ChurnZero](. [See a Demo of ChurnZero]( [Facebook]( [LinkedIn]( [Twitter]( [Email]( ChurnZero, 1100 15th St NW, Washington, DC 20005, United States, (703) 721-4988 [Unsubscribe]( [Manage preferences](