15 Customer Success Predictions for 2021

Check out these Customer Success experts' industry predictions for the year ahead. [View in browser]( [CZ_Newsletter_Banners_Prospect (002)]( 15 Customer Success Predictions for 2021 [2021]( Looking back at our [Customer Success predictions for 2020](, we can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Before the pandemic hit, You Mon predicted that Customer Success would undergo its first pressure test. “Be prepared,” he forewarned. Though there were other external factors driving this prediction, You Mon was right on the money. The pressure was on for Customer Success in 2020 – and more so than we could have ever imagined. As Customer Success hadn’t yet shown itself to be indefensible at every company, You Mon had cautioned that the function would need to prove itself. And that they did. Customer Success teams rose to the challenge of retaining customers during a global health and economic crisis. For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. Now backed by a proven track record of keeping SaaS businesses afloat amidst change and uncertainty (situational circumstances that aren’t changing anytime soon), Customer Success is destined to be the most influential function in the organization as it progresses from retaining to growing revenue in the new year. But what else is in store for this trendsetting team in 2021? [Continue reading on the blog to see fifteen Customer Success expert predictions for the year ahead.]( [View Blog]( [CZ_Resource_Webinar_1200x627 Jan Bryan Neale-1]( Learn how selling and taking care of your customers actually go hand in hand. Bryan Neale, Founder of Blind Zebra Consulting and self-proclaimed "CS Sales Whisperer", will redefine and simplify selling for the Customer Success pro. [Register Now]( [CS leaders report mockup]( Inaugural Customer Success Leadership Study Check out this new Customer Success Leadership Study brought to you by ChurnZero, ESG, and Higher Logic, which uncovers the latest trends and challenges facing the Customer Success industry and the influence they have within their organization. [Download Now]( [Winter 2021 G2 Momentum Leader]( ChurnZero - #1 G2 Momentum Leader ChurnZero gained more momentum than any other Customer Success company on G2 for the 7th quarter in a row, since this grid debuted. To find out why our customers rate us so highly and understand the impact we can bring to your Customer Success team, sign up for a quick demo today. [Learn More]( [CZ_chase-jan_impact_Webinar_1200x627-1]( [Register Now]( Customer Success Around the Web - [The Customer Success Jobs Report for January 2021](– Given the trend of increases in open Customer Success jobs last year, we remain bullish for 2021 and believe that we will see growth for this role in 2021. - [7 New Year’s Resolutions for Customer Success](– Discover seven goals to kick-start your Customer Success prosperity & expansion in 2021. - [7 Ways to Make Every Interaction With Customers Fantastic](– Follow these handy tips to make every customer interaction memorable. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by [ChurnZero](. [See a Demo of ChurnZero]( [Facebook]( [LinkedIn]( [Twitter]( [Email]( ChurnZero, 1100 15th St NW, Washington, DC 20005, United States, (703) 721-4988 [Unsubscribe]( [Manage preferences](