From
chatra.io
Email Address
yakov@chatra.io
Sent On
Wed, Nov 7, 2018 03:14 PM
Email Preheader Text
Hey! We’re here today with a quick Chatra update. First of all, a little over a week ago we pre
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Hey!
Weâre here today with a quick Chatra update.
First of all, a little over a week ago we presented our new Chatra Bot â a great tool to welcome visitors, collect their contact and other details.
Thanks to your valuable feedback, weâve just made editing the bot texts possible. Just go to the [Chatra Bot page]( in Chatra, scroll all the way down and click âBot phrasesâ, and you will be able to edit all phrases easily.
As it says at the top, you can clear the fields to restore our default texts. If your widget is multilingual, donât forget to edit the texts in all languages by clicking on a language icon under the text fields.
Group selection
Moving on, it is now possible to let your visitors select a group they want to talk to before they start chatting. To do so, enable the âAsk visitors to select a groupâ option on the [Groups page](.
You can also add a ânot sureâ option to your list of groups by enabling the corresponding option. If a visitor selects it, the conversation will be assigned to all agents online.
Visitors wonât be asked to choose a group if:
1) You have fewer than 2 public (non-private) groups created on the Groups page;
2) The visitor has already been assigned to a group by a targeted chat or via our API;
3) A visitor is replying to a targeted chat sent on behalf of an agent.
Well, thatâs it for today! This update may not seem like a big deal, but these features were very frequently asked for, and we hope they will make Chatra even better.
As always, donât hesitate to let us know what you think.
Yours,
Yaakov and the Chatra Team
Roger Wilco LLC, 2200 Clarendon Blvd., Suite 1400A, Arlington, VA 22201
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