Unlock the power of CX Trends 2024

Discover 10 trends driving intelligent CX [Zendesk]( CX Trends 2024  The most intelligent report in CX In our sixth year of CX Trends, Zendesk is coming in hot with insights from 7,000 consumers and businesses across 20 countries. We’re revealing ten big trends you should know, from reducing costs with chatbots to using customer intent in scalable systems to future-forward immersive experiences. [Download the report]( Our [exclusive report]( shows you what’s ahead, which technology is closing the gap between you and your customers, and how to deliver intelligent CX.  Findings straight from CX Trends 2024 AI AND INTELLIGENT EXPERIENCES 64% of small-to-midsized business leaders indicate that their agents are either currently equipped with or will be using Generative AI tools within the coming year DATA AND TRUSTWORTHY EXPERIENCES 55% of small-to-midsized business leaders feel they are lagging in providing more instant experiences consumers expect NEXT GEN AND IMMERSIVE EXPERIENCES 53% of small-to-midsized business leaders are partnering with external vendors and experts to implement conversational commerce  ?elqTrackId=2462c025b9184fdb94f8359ecf0601fe&elq=b9c3492536c241b7aab1a88052f699e5&elqaid=83370&elqat=1&elqCampaignId=15241&elqcst=272&elqcsid=44621 9 Straits View, Marina One West Tower, #10-08 Singapore 018937 [Privacy Notice]( | [Manage Preferences]( | [Unsubscribe](