Measures we’re taking regarding coronavirus
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To our Wayfair Family,
We’ve been thinking a lot about you lately – our customers, our employees and our greater communities. Whilst we are striving to run our operations largely as normal, your health and safety are our top priorities and at the heart of every decision we make. We believe it’s critical to do our part to help reduce the transmission of COVID-19. Here are some of the steps we are taking to protect everyone in this ever-evolving situation:
- We are working tirelessly to make sure that the products you love are available when you want them, delivered in the safest way possible.
- We are diligently following guidance and best practices from the [NHS]( [UK Foreign & Commonwealth Office]( amongst others.
- Our customer service team is available to answer any questions about your experience, work with you on the best delivery option and provide more information on the many precautions we’re taking to protect your health and safety.
We are equally committed to taking care of our employees:
- We are providing emergency paid time off to enable team members to quarantine if necessary without losing pay.
- We are asking individuals to refrain from travel unless critical, and have established quarantine procedures after travel to high-risk areas.
- We have consulted medical experts in epidemiology and infectious disease to ensure we are taking all the necessary steps to ensure the safety and well-being of our people.
- We are providing resources to help employees modify how they work, including flexible schedules for caregivers and remote work wherever possible.
- We have created forums to help employees stay connected and keep up-to-date with information to help them stay healthy.
While the environment around us is uncertain, we take comfort in the fact that we have a world-class team and a compassionate and loyal community of customers. We stand ready to serve, and hope that our websites, apps and social channels can be a source of support, inspiration and solutions for you – because sometimes we all need a break from the news.
Thank you for being a part of the Wayfair family,
Martin Reiter
Head of Europe | Managing Director
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*Credit is subject to application and status. Wayfair Stores Limited, Wayfair House, Tuam Road, Galway, H91 W260, Ireland, wayfair.co.uk (Company number: 457604) acts as a credit broker and not the lender. Wayfair Stores Limited only offers financial products from Barclays Partner Finance. Barclays Partner Finance acts as the lender. Barclays Partner Finance is a trading name of Clydesdale Financial Services Limited a wholly owned subsidiary of Barclays Bank PLC. Clydesdale Financial Services Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number 311753) Registered in England. Registered No 2901725. Registered office: 1 Churchill Place, London, E14 5HP.
Wayfair Stores Limited, Wayfair House, Tuam Road, Galway, Co. Galway, Ireland