Thatâs why I am urging you to get the details of this order and take action before itâs too late. [WSW Logo]( Below is an important message from one of our highly valued sponsors. Please read it carefully as they have some special information to share with you. [devider] With the rise in remote work has come a surge in workplace monitoring â some 2022 estimates posit the number of large firms monitoring workers has doubled since the beginning of the pandemic. Some monitoring programs record keystrokes or track computer activity by taking periodic screenshots. Other software records calls or meetings, even accessing employeesâ webcams. Or, like in Markâs case, some programmes enable full remote access to workersâ systems. Regardless of how they choose to monitor workers, many firms are embracing monitoring because they believe it ensures the productivity of remote employees, says Karen Levy, associate professor in the Department of Information Science at Cornell University, US, and author of the book Data Driven: Truckers, Technology, and the New Workplace Surveillance. But amid the uptick in monitoring, thereâs mounting evidence that electronic surveillance can, in some cases, do more harm than good. Workers chafe against it, and surveillance can lead to stress, cause employees to quit and even make workers do their job worse â on purpose. More workers being watched A 2021 study from internet-security tool ExpressVPN of 2,000 employers and 2,000 employees working remotely or on a hybrid schedule showed that close to 80% of bosses use monitoring software. They think, âMore and more and more, letâs use all these tools at our disposal.â They want to have as much control as possible. And yet, of course, for employees, that control can often times feel oppressive â David Welsh âManagers are increasingly interested in using software to monitor employees' keystrokes, activities and attention in new ways,â says Levy. She adds some are even doing âmore fine-grained data collection about workers' communications â since so much more of that happens on digital channels rather than face-to-face â and bodies, through wearable technologies and biometricsâ. Some companies, for instance, have installed time-clocks that scan an employeeâs fingerprint to clock them in and out. Some use webcams to collect data on eye movement, which is used to track an employeeâs attention. Still, says Levy, other companies arenât just watching what employees are doing in a given moment, but also using that information to anticipate what they might do, through âpredictive analytics about whether a worker is likely to, for example, ask for a raise or leave for another jobâ. Software that monitors employee search history â and even social media â can reveal theyâre on the job hunt, and trackers that capture things like tone of voice can indicate a workerâs level of engagement. Not every firm keeping tabs on employees is implementing surveillance software due to suspicion; some are required to, says Levy, âfor security reasons, or in order to comply with laws or regulations in some industriesâ. But most who use these programmes choose to do so. âManagers often think that knowing more about what workers are doing is useful for making decisions, or eliminating waste, or compelling workers to comply with a firm's goals,â says Levy. Some bosses simply want to know what their employees are up to. Microsoftâs 2022 Work Trend Index survey showed that 85% of leaders have trouble believing their workers are being productive. (âProductivity paranoiaâ has, indeed, become a major issue in the pandemic era.) David Welsh, a professor at Arizona State University, US, who researches organisational and behavioural ethics, notes that companies often ascribe to a maximalist approach around employee monitoring. âThey think, âMore and more and more, letâs use all these tools at our disposal.â They want to have as much control as possible. And yet, of course, for employees, that control can often times feel oppressive.â A preference for privacy Data from research suggests that surveilling employees often backfires. Welsh and a team of fellow researchers posited that being monitored might make employees more likely to break rules. In one study, he and his colleagues found that US employees who were under surveillance took more unapproved breaks, intentionally worked more slowly and stole more office equipment than their un-monitored peers. As employees bristle against monitoring, they feel stressed and distrustful, and may do their jobs worse on purpose (Credit: Getty Images) As employees bristle against monitoring, they feel stressed and distrustful, and may do their jobs worse on purpose (Credit: Getty Images) To determine causation â rather than just correlation â the team devised a second study in which workers were given a series of tasks and the opportunity to cheat on them. The half who knew they were under surveillance, they found, were more likely to cheat. The monitoring made the subjects feel a lack of agency and responsibility, says Welsh, which led to bad behaviour. They were more likely to cheat while being watched because they âfelt like they were being controlled, and they had less of a sense of personal responsibility because of how they were being monitoredâ, he says. Itâs a phenomenon difficult to quantify, but more straightforward to understand: when workers arenât afforded dignity and agency, they suffer. They often subvert workplace rules to get back a sense of control. Welsh, too, says he confirmed âthis counterintuitive idea that monitoring could actually lead people to break the rules more in some circumstances, or create the very types of behaviours it was designed to preventâ. Rudolf Siegel, a researcher at Universität des Saarlandes in Germany, and co-author of a recent meta-analysis on the effects of electronic monitoring, says âwhat was really surprising is that we found no positive effect on performanceâ. In other words, the data showed monitoring employees offered no benefits, and instead damaged workplace culture and spurred counterproductive behaviour. Workers who are watched against their may also devote more energy to finding creative ways to subvert the very controls employers have put in place. In one case, recalled Siegel, a lorry driver with GPS used tin foil to cover the antenna of the tracking system. In another case from the field of automation, employees who were being monitored were more likely to kick and box the robots they used at work. âIt raises our stress levels to be under observation all the time, and it impinges on our sense of autonomy and dignity,â says Levy. âSo, managers who over-monitor workers may also see people leave for workplaces where they feel more respected.â A better way to watch It is important to note that monitoring is not objectively bad across the board, or without any benefits. For instance, some data has shown that being watched can boost performance and productivity. But the effects can vary among job functions and workers, and results often come down to how employers implement these technologies. The real problems arise, says Levy, when monitoring that starts out rational or even beneficial begins to slowly creep into a different territory, making workers uncomfortable. âThe issue is often that once you're monitoring for one reason, it's very easy to piggyback other rationales onto that,â she says. âIf, for example, you have to do some worker monitoring that's legally required, it becomes very easy for that to justify much more surveillance and analysis of workers' performance in the name of productivity or efficiency, because often you can use the same technology to do both.â The data showed monitoring employees offered no benefits, and instead damaged workplace culture and spurred counterproductive behaviour Workers are, unsurprisingly, not thrilled with that kind of overreach, and it could push them out of those monitored jobs. A 2022 Morning Consult survey of 750 tech workers showed that half would rather quit than have their employer monitor them during the workday. Levy thinks some employers will realise the liability, and stop monitoring rather than lose people. âI do think that employers, even acting entirely in their own best interests, may decide to limit monitoring to make their workplaces more attractive to in-demand workers, so that people want to stay in their jobs for long periods of time.â There may also be ways to make being monitored a less objectionable experience for workers. If employers are transparent and upfront about the necessity and purposes of monitoring, Spiegel and Welshâs studies both showed the negative effects are greatly reduced. Welsh explains that when employees felt like they were âbeing treated fairly by their organisationâ, they were less likely to cheat. âSo, if youâre being monitored, but you think, âThis is a fair company Iâm working for, they do fair thingsâ, you donât have this negative reaction ⦠[employees] want to have leaders who are ethical and treat them fairly.â There is a way, then, for employers to feel like they know what people are up to without the alienating employees. The biggest improvement, says Levy, is involving the workers. âA clear place to start is, in a meaningful way, to bring workers into the process of determining what technology will be used, how the data it collects will be treated and who will have access to those data, and really thinking through how the technology can help workers to accomplish their work, rather than as a threat or a policing tool.â In some cases, increased communication alone might be enough to help workers and bosses find a happy medium. When Mark reached his boiling point with his bossâ surveillance, he fired off a lengthy email explaining what made it so detrimental. He was prepared for a negative reaction to the criticism, and had decided having an angry boss was better than being watched. Instead, Mark was relieved when his boss was willing to find a solution. Dear Reader, I did not consent. You did not consent. But on March 9th, 2022, Joe Biden did something that will solidify his legacy as the greatest âPeeping Tomâ in history. A despicable act that could give him direct access to you... Your neighbors... And your children. Whether you are a Democrat or Republican â if you arenât sick after seeing the details of [this disturbing order](... Then you might as well never stand for the national anthem again. Thatâs why I am urging you to get the details of this order and take action before itâs too late. [Click here for the shocking details.]( Regards, Jim Rickards,
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