Our Commitment to Fans: A Coronavirus Update from Vivid Seats

To Our Vivid Seats Customers [Vivid Seats]( [SPORTS]( [CONCERTS]( [THEATER]( [To Our Viid Seats Customers] To Our Vivid Seats Customers, As a valued member of the Vivid Seats community, we recognize the trust you place in us when choosing Vivid Seats for your tickets to live events. I am reaching out today to let you know that Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. Many events have been canceled and, understandably, fans with tickets to these events may have questions. We want to make sure that you have the information you need regarding your ticket purchases from Vivid Seats. If you purchased tickets to an event that has been canceled and has not been rescheduled, we want to ensure that you have flexibility with your purchase and are providing the options below to all of our buyers. You may receive either: - A full refund of the purchase price, including delivery charges, per Vivid Seats’ [100% Buyer Guarantee]( or; - Vivid Seats store credit worth 120% of the original purchase price, including delivery charges, instead of a full refund. For both options there is no need to take any action, and our customer service team will contact you directly regarding next steps. If your event has been postponed, your ticket will likely be valid for the new date, though every event may be different. There is no need to take any action, and our customer service team will contact you directly once we have an update from event organizers. Our teams at Vivid Seats will continue to monitor the situation and will inform customers regarding any changes or effects associated with their event. In the meantime, we encourage those with questions to please refer to our [FAQs page here]( or email our award-winning customer support team for assistance – we are here to help. Thank you for your understanding, Stan Chia Chief Executive Officer Vivid Seats   [Facebook]( [Instagram]( [Twitter]( [iOS]( [Android](   [Help]( [About Us]( [My Account]( [Contact Us]( [Privacy Policy]( [Unsubscribe]( This message was sent to {EMAIL} based on your relationship with Vivid Seats. If you wish to manage your email preferences or unsubscribe, [click here](. [©]( Copyright 2020. Vivid Seats, 225 W. Randolph, Chicago, IL 60606, USA