An apology from TUI

A message from Andrew Flintham ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ A message from Andrew Flintham [TUI | Live Happy](~/AAAHagA~/RgRkiizeP0R8aHR0cHM6Ly93d3cudHVpLmNvLnVrLz9CQz0mbWlfdT0xNDE0MTE0NTA1Mjg1NDAmdXRtX21lZGl1bT1jcm0mdXRtX2NhbXBhaWduPUlCX1VLX1RVSV9TZXJ2aWNlX0FwX0FMTF8xMzA2MjImdXRtX3NvdXJjZT1lbWFpbFcFc3BjZXVCCmKn3qenYmvsPkBSG3RyaXN0cmFtYmFsZHdpbjkxQGdtYWlsLmNvbVgEAAAAvA~~) x A message from TUI Managing Director, Andrew Flintham Dear Customer, In recent weeks, you will have read in the news, or seen on social media, that the travel industry as a whole has been affected by delays and cancellations. I know that our customers work hard for their valuable time away, which is why we always do everything in our power to deliver a fantastic holiday. TUI holidays rely on a complex ecosystem of services. This includes our own pilots and cabin crew, as well as operational partners that cover things like check-in, baggage and catering. Alongside that, we work closely with air traffic control and airport security teams. Our planes cannot take to the skies when the ecosystem is not working as it should be. Over the first weekend of the May half term, the ecosystem experienced capacity issues that impacted some of our customers. In some instances, customers were subject to delays and – in rare cases – cancellations. These customers had a poor experience – for that, and the distress caused by the cancellations, I apologise. I would like to assure you that we have learnt from what happened, and we’re working closely with our partners to address the issues that caused the delays and cancellations. I’d also like to reassure you that situations like this are rare – this week, the vast majority of our flights have operated normally, and over 200,000 customers took off to enjoy their TUI holiday as planned. Our teams have been supporting customers who were affected in finding alternative holidays and processing any refunds due. And I can assure you that TUI would never leave you stranded overseas. I hope this gives you the confidence to look forward to your holiday with TUI this summer, or next time you travel with us. We can’t wait to see you soon. Best Wishes Andrew Flintham Managing Director Contact ~/AAAHagA~/RgRkiizeP0SHaHR0cHM6Ly93d3cudHVpLmNvLnVrL3Nob3AtZmluZGVyP0JDPSZtaV91PTE0MTQxMTQ1MDUyODU0MCZ1dG1fbWVkaXVtPWNybSZ1dG1fY2FtcGFpZ249SUJfVUtfVFVJX1NlcnZpY2VfQXBfQUxMXzEzMDYyMiZ1dG1fc291cmNlPWVtYWlsVwVzcGNldUIKYqfep6dia-w-QFIbdHJpc3RyYW1iYWxkd2luOTFAZ21haWwuY29tWAQAAAC8 [Nearest TUI Store](~/AAAHagA~/RgRkiizeP0SHaHR0cHM6Ly93d3cudHVpLmNvLnVrL3Nob3AtZmluZGVyP0JDPSZtaV91PTE0MTQxMTQ1MDUyODU0MCZ1dG1fbWVkaXVtPWNybSZ1dG1fY2FtcGFpZ249SUJfVUtfVFVJX1NlcnZpY2VfQXBfQUxMXzEzMDYyMiZ1dG1fc291cmNlPWVtYWlsVwVzcGNldUIKYqfep6dia-w-QFIbdHJpc3RyYW1iYWxkd2luOTFAZ21haWwuY29tWAQAAAC8) tel:442034512688 [0203 451 2688](tel:442034512688) Mon-Fri 09:00-19:00, Sat 09:00-17:00, Sun 10:00-17:00 [facebook](~/AAAHagA~/RgRkiizeP0QqaHR0cHM6Ly93d3cuZmFjZWJvb2suY29tL1RVSVVuaXRlZEtpbmdkb20vVwVzcGNldUIKYqfep6dia-w-QFIbdHJpc3RyYW1iYWxkd2luOTFAZ21haWwuY29tWAQAAAC8) [twitter](~/AAAHagA~/RgRkiizeP0QhaHR0cHM6Ly90d2l0dGVyLmNvbS90dWl1az9sYW5nPWVuVwVzcGNldUIKYqfep6dia-w-QFIbdHJpc3RyYW1iYWxkd2luOTFAZ21haWwuY29tWAQAAAC8) [instagram](~/AAAHagA~/RgRkiizeP0QmaHR0cHM6Ly93d3cuaW5zdGFncmFtLmNvbS90dWl1ay8_aGw9ZW5XBXNwY2V1Qgpip96np2Jr7D5AUht0cmlzdHJhbWJhbGR3aW45MUBnbWFpbC5jb21YBAAAALw~) [youtube](~/AAAHagA~/RgRkiizeP0QoaHR0cHM6Ly93d3cueW91dHViZS5jb20vdXNlci9UaG9tc29uSG9sc1cFc3BjZXVCCmKn3qenYmvsPkBSG3RyaXN0cmFtYmFsZHdpbjkxQGdtYWlsLmNvbVgEAAAAvA~~) [pinterest](~/AAAHagA~/RgRkiizeP0QiaHR0cHM6Ly93d3cucGludGVyZXN0LmNvLnVrL3R1aXVrL1cFc3BjZXVCCmKn3qenYmvsPkBSG3RyaXN0cmFtYmFsZHdpbjkxQGdtYWlsLmNvbVgEAAAAvA~~) [linkedin](~/AAAHagA~/RgRkiizeP0QqaHR0cHM6Ly93d3cubGlua2VkaW4uY29tL2NvbXBhbnkvdHVpZ3JvdXAvVwVzcGNldUIKYqfep6dia-w-QFIbdHJpc3RyYW1iYWxkd2luOTFAZ21haWwuY29tWAQAAAC8) [Disclaimer](~/AAAHagA~/RgRkiizeP0SWaHR0cHM6Ly93d3cudHVpLmNvLnVrL2Rlc3RpbmF0aW9ucy9pbmZvL2Fib3V0LXVzP0JDPSZtaV91PTE0MTQxMTQ1MDUyODU0MCZ1dG1fbWVkaXVtPWNybSZ1dG1fY2FtcGFpZ249SUJfVUtfVFVJX1NlcnZpY2VfQXBfQUxMXzEzMDYyMiZ1dG1fc291cmNlPWVtYWlsVwVzcGNldUIKYqfep6dia-w-QFIbdHJpc3RyYW1iYWxkd2luOTFAZ21haWwuY29tWAQAAAC8) [Privacy](~/AAAHagA~/RgRkiizeP0ScaHR0cHM6Ly93d3cudHVpLmNvLnVrL2Rlc3RpbmF0aW9ucy9pbmZvL3ByaXZhY3ktbm90aWNlP0JDPSZtaV91PTE0MTQxMTQ1MDUyODU0MCZ1dG1fbWVkaXVtPWNybSZ1dG1fY2FtcGFpZ249SUJfVUtfVFVJX1NlcnZpY2VfQXBfQUxMXzEzMDYyMiZ1dG1fc291cmNlPWVtYWlsVwVzcGNldUIKYqfep6dia-w-QFIbdHJpc3RyYW1iYWxkd2luOTFAZ21haWwuY29tWAQAAAC8) [x] [My Booking](~/AAAHagA~/RgRkiizeP0SraHR0cHM6Ly93d3cudHVpLmNvLnVrL2Rlc3RpbmF0aW9ucy95b3VyLWFjY291bnQvbWFuYWdlbXlib29raW5nL2xvZ2luP0JDPSZtaV91PTE0MTQxMTQ1MDUyODU0MCZ1dG1fbWVkaXVtPWNybSZ1dG1fY2FtcGFpZ249SUJfVUtfVFVJX1NlcnZpY2VfQXBfQUxMXzEzMDYyMiZ1dG1fc291cmNlPWVtYWlsVwVzcGNldUIKYqfep6dia-w-QFIbdHJpc3RyYW1iYWxkd2luOTFAZ21haWwuY29tWAQAAAC8) [FAQs](~/AAAHagA~/RgRkiizeP0SMaHR0cHM6Ly93d3cudHVpLmNvLnVrL2Rlc3RpbmF0aW9ucy9mYXE_QkM9Jm1pX3U9MTQxNDExNDUwNTI4NTQwJnV0bV9tZWRpdW09Y3JtJnV0bV9jYW1wYWlnbj1JQl9VS19UVUlfU2VydmljZV9BcF9BTExfMTMwNjIyJnV0bV9zb3VyY2U9ZW1haWxXBXNwY2V1Qgpip96np2Jr7D5AUht0cmlzdHJhbWJhbGR3aW45MUBnbWFpbC5jb21YBAAAALw~) [TUI | Live Happy](~/AAAHagA~/RgRkiizeP0R8aHR0cHM6Ly93d3cudHVpLmNvLnVrLz9CQz0mbWlfdT0xNDE0MTE0NTA1Mjg1NDAmdXRtX21lZGl1bT1jcm0mdXRtX2NhbXBhaWduPUlCX1VLX1RVSV9TZXJ2aWNlX0FwX0FMTF8xMzA2MjImdXRtX3NvdXJjZT1lbWFpbFcFc3BjZXVCCmKn3qenYmvsPkBSG3RyaXN0cmFtYmFsZHdpbjkxQGdtYWlsLmNvbVgEAAAAvA~~) TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD. The Foreign, Commonwealth & Development Office and the National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. For the latest travel advice from the Foreign, Commonwealth & Development Office including security and local laws, plus passport and visa information check [travelaware.campaign.gov.uk](~/AAAHagA~/RgRkiizeP0QjaHR0cHM6Ly90cmF2ZWxhd2FyZS5jYW1wYWlnbi5nb3YudWtXBXNwY2V1Qgpip96np2Jr7D5AUht0cmlzdHJhbWJhbGR3aW45MUBnbWFpbC5jb21YBAAAALw~) and follow [@FCDOtraveladvice](~/AAAHagA~/RgRkiizeP0QjaHR0cHM6Ly90d2l0dGVyLmNvbS9GQ0RPdHJhdmVsR292VUtXBXNwY2V1Qgpip96np2Jr7D5AUht0cmlzdHJhbWJhbGR3aW45MUBnbWFpbC5jb21YBAAAALw~) and [facebook.com/FCDOTravel](~/AAAHagA~/RgRkiizeP0QjaHR0cHM6Ly93d3cuZmFjZWJvb2suY29tL0ZDRE9UcmF2ZWxXBXNwY2V1Qgpip96np2Jr7D5AUht0cmlzdHJhbWJhbGR3aW45MUBnbWFpbC5jb21YBAAAALw~). More information is available by checking [TUI travel-aware](~/AAAHagA~/RgRkiizeP0SaaHR0cHM6Ly93d3cudHVpLmNvLnVrL2Rlc3RpbmF0aW9ucy9pbmZvL3RyYXZlbC1hd2FyZT9CQz0mbWlfdT0xNDE0MTE0NTA1Mjg1NDAmdXRtX21lZGl1bT1jcm0mdXRtX2NhbXBhaWduPUlCX1VLX1RVSV9TZXJ2aWNlX0FwX0FMTF8xMzA2MjImdXRtX3NvdXJjZT1lbWFpbFcFc3BjZXVCCmKn3qenYmvsPkBSG3RyaXN0cmFtYmFsZHdpbjkxQGdtYWlsLmNvbVgEAAAAvA~~). Keep informed of current travel health news by visiting [www.travelhealthpro.org.uk](~/AAAHagA~/RgRkiizeP0QiaHR0cHM6Ly93d3cudHJhdmVsaGVhbHRocHJvLm9yZy51a1cFc3BjZXVCCmKn3qenYmvsPkBSG3RyaXN0cmFtYmFsZHdpbjkxQGdtYWlsLmNvbVgEAAAAvA~~). The advice can change so check regularly for updates. 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Please also refer to our [Privacy Notice](~/AAAHagA~/RgRkiizeP0ScaHR0cHM6Ly93d3cudHVpLmNvLnVrL2Rlc3RpbmF0aW9ucy9pbmZvL3ByaXZhY3ktbm90aWNlP0JDPSZtaV91PTE0MTQxMTQ1MDUyODU0MCZ1dG1fbWVkaXVtPWNybSZ1dG1fY2FtcGFpZ249SUJfVUtfVFVJX1NlcnZpY2VfQXBfQUxMXzEzMDYyMiZ1dG1fc291cmNlPWVtYWlsVwVzcGNldUIKYqfep6dia-w-QFIbdHJpc3RyYW1iYWxkd2luOTFAZ21haWwuY29tWAQAAAC8). We will hold your details in accordance with our Privacy Notice and may contact you by email with information on the products/services offered by TUI. © 2022 TUI Group. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN.