Our holiday promise

A message from Andrew Flintham [Travel aware - staying safe & healthy abroad]( [TUI]( [Discover Your Smile]( Dear {NAME}, I hope this finds you and those you care about safe and well. The last few months have been truly extraordinary and we have all had to make changes in our everyday lives. We've adjusted the way we shop, work and socialise – and the way we go on holiday in the future will also be a little different. But although we find ourselves in exceptional circumstances, we want to assure you that we will do everything we can to continue to take you on safe and enjoyable holidays. From check-ins and bag drops to flights and airport transfers, right through to every element of your hotel stay, we will have it covered. And, we've created our [holiday promise]( to help you begin to travel again with total peace of mind. OUR PROMISE TO YOU [WE'VE GOT COVID-19 COVERED We promise to introduce extra measures to protect you, as well as us, against COVID-19 – from disinfecting the aircraft cabin to making sure our hotels are deep-cleaned before they reopen.]( [YOU'LL HAVE A GREAT TIME We promise you'll have a brilliant TUI holiday, just like always. If there are any significant changes at your hotel, resort or destination, which will stop this from happening, we won't take you there.]( [24-HOUR SUPPORT We promise you'll be supported 24/7 by our holiday reps. Simply download the TUI App or have a chat with our expertly trained staff.]( [QUARANTINE-FREE HOLIDAYS We promise we'll only take you on quarantine-free holidays. This means we won't travel to places that will ask you to self-isolate on arrival.]( [NO HOLIDAY, NO WORRIES We promise we'll be in contact as soon as we can if your holiday can't go ahead due to COVID-19. We'll offer you the opportunity to change your booking to a different holiday. Or, you can take a refund credit note or a full cash refund.]( Before you board, your plane will have been deep-cleaned from nose to tail. All our aircraft are fitted with state-of-the-art filters and ventilation systems, which carefully control the air quality and flow fresh air through the cabin every few minutes. Everything we do will be in line with the very latest advice from the government and holiday industry experts. As you'd expect from TUI, when you arrive at your destination, absolutely everything will have been fully checked to ensure your safety and wellbeing – from your airport transfers to our excursions. We've also got a detailed plan in place to make sure all hotel facilities meet the highest standards of hygiene and are ready to welcome you. We'll be aiming to make our holidays as contactless as possible and our TUI App will help you do that from start to finish. We promise to do everything we can to give you the best holiday experience possible. To find out more about our promise to you, and about the experience you can expect in our hotels and on our aircraft, take a look [here.]( We can't wait to welcome you back and take you on holiday again soon. Andrew Flintham Managing Director of TUI UK&I [TUI]( Follow us [Facebook]( [Twitter]( [Pinterest]( [Youtube]( [Instagram]( Terms and conditions Please see [www.tui.co.uk]( [www.firstchoice.co.uk]( or our brochures for full booking terms and conditions that apply. Please also refer to our [Privacy Notice](. We will hold your details in accordance with our Privacy Notice and may contact you by email with information on the products/services offered by TUI. TUI is a trading name of TUI UK Limited, a member of TUI Group. Registered Office: Wigmore House, Wigmore Lane, Luton, LU2 9TN. Registered in England No: 2830117.