eBook: The Innovator's Guide to the Digital-First Contact Center

Having trouble viewing this email? [View online](. [eBook: The Power of Emotion in Customer Service]( Great customer service and customer experience go hand in hand. And, with more companies competing on the basis of customer experience than price or product features these days, it’s clear that making customers happy isn’t just a good idea, it’s a necessity. With the right digital customer service platform, every company can offer faster, more results-driven service that will cut costs and increase revenue by making more customers happy. Read this eBook to learn more. [Checklist: Power of Emotion. Turn Customers into Fans]( Review this checklist to understand the 10 barriers to customer delight. To win your customer’s loyalty, you must connect with them in the digital world that they live in, offering them engagement on their terms with your organization. Communicating digitally has surged to being every bit as familiar and preferred to using voice among consumers. Digital channels offer unique value to both consumer and company, yet brands have failed to embrace the digital channels that their customers live in. [eBook: The Innovator's Guide to the Digital-First Contact Center]( How do you address the Customer Experience revolution? Changing customer expectations shape new needs to handle next generation digital channels in the contact center. This eBook provides data and background, and offers tips and tricks on how customers can prepare their contact center to provide the best-in-class digital experiences consumers have grown to expect. NOTICE: This email was distributed by: Technology Marketing Corporation, 2 Trap Falls Road, Suite 106, Shelton, Connecticut 06484. As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please [click here]( to adjust your preferences.