Quality Management and Your Contact Center

Having trouble viewing this email? [View online](. [5 Signs You Need to Move Your CC to the Cloud]( No doubt you've heard about the rising adoption of cloud contact centers. According to Aberdeen, contact centers that are choosing cloud-based solutions rose steadily between 2013 and 2018. It's easy to see why: Executives cite financial flexibility, the ability to scale up or down easily, and better and more insightful analytics and a more connected customer experience as a few of the reasons they’re making the move. But does that mean you should join their ranks? [Find out more...]( [Cloud Contact Center Technology Guide]( Across industries, customer experience has become a key strategic differentiator. Providing a superior customer experience means meeting demands for always-on support and access through the customer’s preferred channels. The best way to achieve that is through a cloud-based contact center solution. But where should you begin when considering a contact center solution to meet your customer experience requirements? With so much to think about, this practical guide is designed to arm you with a high-level view of the cloud and its role in the content center. [Find out more...]( [Quality Management and Your Contact Center]( 81% of companies recognize customer experience (CX) as a competitive differentiator. That means your contact center needs to work hard to stand out and positively impact customer retention and satisfaction. How do you know where to start making improvements? One thing is for sure – you can't rely on your customers to tell you. A typical business only hears from 4% of its unhappy customers – and 91% of them say they won't do business with that company again. [Find out more...]( NOTICE: This email was distributed by: Technology Marketing Corporation, 2 Trap Falls Road, Suite 106, Shelton, Connecticut 06484. As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please [click here]( to adjust your preferences.