Tech Panel: The application's crashed again, but why?

Even the best software goes wrong from time to time. But what happens when it does? [The Register]() The application's crashed again, but why? Reader survey: Troubleshooting software issues in a production environment Hello {NAME}, Thank you for your continued support of The Register's Tech Panel. Even the best software goes wrong from time to time. But what happens when it does, especially in relation to key systems in a production environment? ether it's a total crash, a transaction failure or the mangling of important data, there's going to be some kind of business impact. And the more the problem persists, the greater the level of pain, loss or disruption. Everyone wants faults identified, diagnosed and fixed ASAP. Identification is not normally a challenge - user complaints, curses, screams and threats usually provide a pretty good clue. But before anyone can prioritize and schedule a fix, someone needs to diagnose the problem. Is it a fundamental software fault, a problem with the environment or prevailing conditions at the time things went off the rails, or some combination of these? Hard enough to determine when the problem is reproducible, but what if it's one of those issues that appears intermittently and unpredictably? Sometimes these can run for days, weeks or months. Dealing with software faults and failures in a live environment is the subject of our latest Reg reader survey. If you work for a software vendor we want your insights from a supplier support and engineering viewpoint. If you are involved in operating commercial software bought in to help run your business, then we want your perspective as the customer. It'll be interesting to hear both sides of the story - e.g. is it always down to vendor quality and support shortcomings, or are customers sometimes their own worst enemy? [Get Started!]( We run a lot of studies with you, our readers, which are available for free download. [Take a look]( You are receiving this invite as a member of The Register Tech Panel. Sent to: {EMAIL} | [Your Account]() | [Unsubscribe]( | [Password Reminder]( The Register and its contents are Copyright © 2018 Situation Publishing Ltd. All rights reserved. Situation Publishing Ltd, 38 Chancery Lane, London, WC2A 1EN, UK. Company # 3403653. VAT # GB 700 7123 87.