You know what one of the most annoying problems about humans is?
We live in a world where the stupider a person is, the more arrogant they are. You’re going to have to keep this in mind as you progress in business, and life in general.
Look at politics. Politicians who get elected are usually idiots because they're so sure of themselves. They believe they can solve all of the world’s problems, so they come off as these charismatic, intelligent, problem-solvers, when in reality they’re so arrogant that they can’t even fix minor issues because they refuse to listen to anybody else.
There's this thing called the 25 cognitive biases of your mind, and basically, they’re what causes you to make mistakes.
One of them is called the certainty bias. That's why broke people who don't know anything about money and finance are the people who are on Twitter giving all the answers to political and economic questions.
In psychology, the term for this is the Dunning–Kruger Effect. It’s a cognitive bias that says the least qualified people suffer from the illusion they are better than everybody else, and the smartest people usually have low self-confidence and doubt themselves.
I had a guy DM on Instagram criticizing me and saying, "hey Tai, you say you know so much about social media, but on your Instagram Story, you upload low resolution videos. You obviously don’t know what you’re doing."
Now, there is a time for high quality videos with really expensive cameras, but in the testing and research that I’ve done, lower quality and selfie style videos like the video he was talking about actually outperform high quality shot’s like you see in movies and stuff. Why? I don't know all the answers, but part of it is because it feels real and authentic. I just pulled my phone out of my pocket and started recording. People connect with that.
I do think there's a place for intellectual discourse, and I’m all for being questioned, but the problem is he came at me like he was trying to attack me. The tone he used was arrogant and condescending, which never does any good. When I went back and forth with him on Instagram, he said, "I'm just trying to give you constructive criticism."
I’m like "No you're not, and if you were, don't come at me like an asshole. That's not constructive criticism."
If he had said something like, "Hey, I saw you don't upload high resolution videos on your story. It seems to me like high resolution would do better. What makes you do low resolution?" Then we could have had a constructive conversation, and I would have actually had a positive experience.
I do speak confidently at times, but I try to do it in a narrow sphere of subject matter that I’ve dedicated myself to. You can't know everything, but a lot of people think they do. It's not over optimism. Psychologists call it over-reaching, and it's actually negatively correlated to success. People who keep a little more doubt in their mind are more successful because they are more willing to learn from other people.
Actually, being overly confident, is related to a psychological trait called narcissism. Narcissism isn’t just about looking at yourself in the mirror and thinking “damn I look good.” Narcissism is seeing yourself as better or more deserving than you really are.
Billionaire Charlie Munger said “to get what you want, you have to deserve what you want. The world's not a crazy enough place to reward a whole bunch of undeserving people.”
You might want to be successful and wealthy and all of that, so let me ask you something. Do you deserve it?
Sometimes I have to remind myself, “Tai, don't overstep your circle of influence and your circle of knowledge.” Nobody can know everything, so if you don't know what the hell you're talking about, shut up and ask questions.
I have this friend, right? He's an entrepreneur who has done pretty well. Made millions, lost millions, was poor for ten years and made it all back again. He knows business, entrepreneurship, and that’s what I would call his circle of expertise. This guy, no matter the subject matter, always takes the lead.
So I have a house party, and I invite this entrepreneur guy. I have another friend there who took 14 years to become a PhD in molecular neurobiology. He’s been studying the brain for a long time, and this guy who's the entrepreneur comes over and I introduce them to each other. When the entrepreneur found out my friend was a PhD, he goes "Oh, I know about the brain” and starts lecturing the PhD on the human brain. This entrepreneur guy who knows nothing about the brain, never studied it in school, never been in a lab, was just spitting off "factoids." Factoids are not knowledge, it’s not experience, it’s basically trivia. So he was completely over reaching his area of knowledge, right? On top of that, I bet he sounded like a complete idiot to my friend with the PhD.
It's okay to be a know it all in your sphere of influence or your bubble of expertise, but you need to know when to shut up and listen.
When your talking to someone outside of your area of knowledge, it’s totally fine to recite experts and to refer to them and say, "well this person said that. What do you think?" That makes the conversation more interesting and engaging. I'm all for social media giving people a voice, but does it have to be a stupid voice?
Can we raise the bar and have a more intellectual conversation?
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Part of having an intellectual conversation is having the knowledge. We aren't born knowing everything, we have to learn. Read books, find mentors, take courses, be curious. It's not enough to want it, we have to constantly keep learning. Be a learning machine.
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I’m totally good with free speech, but let the experts speak too. If it’s obvious someone doesn’t know what they’re talking about, shut them down. Go ahead and ask "what the fuck are you talking about? You know nothing about this subject. Show me your credentials, because people lie and numbers don't. Show me proof."
Think about doctors, right? Before you have heart surgery, you would have the right to ask a doctor how many successful heart surgeries they’ve done. Would you want a doctor that goes, "You're my first one"? No. You'd be like, "Fuck you. Go back to medical school.” You want somebody who’s been doing it for a while, right?
Now if you challenge someone, and they can’t show the results, normally they will get defensive. These people are what’s called a fake expert, and are narcissistic. A narcissist is thin-skinned. If you asked a psychologist what the clinical diagnosis of narcissism is, they would say hypersensitive, over-confident of their abilities, and arrogant.
See, people respond the same way they’re treated. It’s called Game Theory, and the guy who began researching this, John Nash, actually won a Nobel prize. Game Theory says the best answer to human behavior is tit for tat, meaning start out nice with everybody, and then reciprocate.
So if someone's having a discourse or a debate with me, and they start out nice, then I debate them back nicely. But if they start out arguing like an asshole, I’m not going to respond positively. Because if you dish it, you should be able to take it, right?
Sometimes I ask myself, "What world would I rather live in? The world where we never stand up to people who are idiots in our lives, or a world where everybody is hitting the exploitative people right between the eyes?" I’m going with the second option.
It's like what one of the greatest thinkers of all times, Ecclesiastes, says “there's a time for peace, and there's a time for war. There's a time for love, and there's a time for hate.”
There's a time to have an intellectual discussion with someone, and there's a time to tell them they're an idiot, they don't know what they're talking about and shut them down.
Have you ever stood up to arrogance before? I don’t think enough people do, because the smartest people are always so doubtful of themselves.
You either need to confront these people, or get them out of your life. It’s up to you.
Stay Strong,
Tai
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