When Users Call In with Application Issues, Where Do You Go Next?

[New Solarwinds Products Help Pinpoint Issues]( [View Online]( [SolarWinds | The Power to Manage IT]( [If those are all good, why are end users calling in? | Learn More]( When end users are calling in, it doesn’t matter whose problem it is technically—it needs to be dealt with, fast. With new SolarWinds products, you can reduce the time it takes to pinpoint issues and get you back to your regularly scheduled tasks. I was trying to help! No one was complaining yesterday, so what’s changed between then and now? You look at your standard metrics and not only is everything green, but you’ve seen a drop in CPU and memory usage. By using [Server Configuration Monitor](, you quickly correlate a configuration change to the drop. Clicking in, you see someone changed the compression settings… good for CPU and memory, bad for end users. Try Server Configuration Monitor. [Download Free Trial]( Fully Functional for 30 Days Houston, we have a problem. You have users from a remote office saying they can’t access a critical app. When you look at [Server & Application Monitor](, everything looks good from your office. You quickly search the recent logs in [Log Manager for Orion®]( and identify there is a poisoned route. Now you can start troubleshooting the issue instead of waiting 30 minutes for the next topology poll. Try the Log and Systems Performance Pack. [Download Free Trial]( Fully Functional for 30 Days Across the pond. You just launched your new intranet, but people are complaining that it is slow. Everything looks good with the server and IIS™. With [Application Performance Monitor](, you see that there is one piece of the code taking much longer than the rest. Digging in, you see the logo is being pulled from a dev server in the U.K. instead of your server in the states. Quick call to the dev team, problem solved. Try Application Performance Monitor. [Download Free Trial]( Fully Functional for 30 Days [SolarWinds Webcasts | Learn More]( Want to join a community of over 150,000 IT pros and gain direct access to custom templates and reports? [Join THWACK®]( [Facebook]( [Twitter]( [YouTube]( [LinkedIn]( [Network]( [Applications]( [Database]( [Security]( [IT Help Desk]( [Cloud]( This email was sent to: [{EMAIL}]( [Unsubscribe]( | [Change Preferences]( SolarWinds, 7171 Southwest Parkway, Building 400, Austin, TX 78735 | [www.solarwinds.com](