Customer stories – How successful companies use Smartlook

Case studies - Alza, 4Finance, Divisio, Elitedate Don't just take our word for it Companies who made the right decision by choosing Smartlook Choosing the right analytic tool is a tough decision, and it will significantly affect the success of your company. Understandably – the stakes are high. That's why we think that you might be interested in hearing what other users are saying about their experience with this analytic tool: Alza (E-commerce company) For instance, let's take Alza – the largest eShop in Central Europe and in the global TOP 30. Analytics at Alza need to process millions of visits every month. Because of the sheer amount of analytic data (TBs), sometimes it took weeks to set up a new event. With Smartlook, that task just got a whole lot easier: "Thanks to implementing Smartlook, our UX department is now much more independent. We are fully capable of carrying out analytics on our own, there's now no need to send requests to dev and wait the whole week or longer for results. It’s such a relief." Lukáš Hadamčík, UX&UI Lead [Read the case study »]( 4Finance (Financial sector) Another example of a successful collaboration is this large financial and banking group providing services to customers in 13 countries. Before Smartlook, the company had tried ten other analytic tools, but none of them were able to fully cover their customer journey: "When users are applying for a loan, there are about 5–6 paths they can take. Customers can get different loan decisions, as well as some customers may be required to upload some extra documents to prove their income. Smartlook allows us to build a funnel which takes into consideration all factors and finally enables us to see the whole picture." Olegs Jarosevics, UX Researcher Case study coming soon... Disivo (SaaS company) Disivo is a tool that helps e-commerce clients optimize their pricing based on product performance and the current market situation. However, many users initially had problems understanding correctly the pricing for special offers. However, with Smartlook, the company was able to quickly discover that people are skipping some instructions, and that is causing problems: "When I think about how much of the developers' time I am saving with Smartlook, I am easily around 300–400% ROI. And that's just for the devs. Once your support team starts using Smartlook, ROI goes up even more." Petr Bláha, CEO [Read the case study »]( Elitedate (Services) This is a dating site that's searching for the right match for people by using a series of questions. At one time, an unexpected drop in registration page completion occurred – from 65% to 55%. Because of this issue, Elitedate installed Smartlook for the first time. They were able to eliminate the problem in under 30 minutes. "We went from a 55% completion rate to 63%. This was the moment I realized that it makes sense to use Smartlook. And that was before they implemented the simplified version of mobile registration." Radek Novák, founder [Read the case study »]( And there are more than 300,000 users: Get the most out of your Smartlook with one of three [premium packages]( available. [Upgrade now]( Sent to: {EMAIL} [Unsubscribe]( Smartlook, s.r.o., Sumavska 524/31, 60200 Brno, Czech Republic