3 customer touchpoint mapping tools

Hi {NAME}, Customer journey mapping is a visual technique that shows how your customers interact with your brand. You can use it to review how digital experiences and content influence your customers' decision-making journeys at every step of their journey. Following feedback from our members, I'm pleased to share that we have updated our popular [Customer journey mapping download pack](. Previously just one standalone template, we now have 3 resources for Business Members included in this download: - Original customer journey mapping template - map out customer journeys using RACE to better understand buyer behaviour and quickly identify any snags in your digital experience. - New customer journey map audit spreadsheet - based on our popular email contact sequence template, define your current and potential always-on communication touchpoints across the whole customer lifecycle to identify gaps and improve results. - New customer lifecycle editable pdf - this is one of our most popular visuals, and you asked for an editable version. Well here it is! Edit using Adobe Acrobat to refine and present your current and future customer lifecycle opportunities. Not sure how to use customer journey mapping or RACE for your business? Read my blog [How to create an actionable customer journey map using RACE]( to find out more. I hope you will find the template bundle useful! ​​​ Amelia Cooper Head of Content at Smart Insights If you'd rather not receive email updates you can [unsubscribe](.