Good communicators track these verbal, nonverbal cues

Social skills are increasingly critical for CEOs | Make failure and feedback safe to build team trust | Strategy lessons CEOs can learn from the military Created for {EMAIL} | [{NAME}]( at [{NAME}]( [For more relevant content - Update Your Profile]( | [Web Version]( June 21, 2022 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [SHARE]( ADVERTISEMENT Leading Edge [] [Social skills are increasingly critical for CEOs]( Companies will always value traditional administrative and management skills when selecting CEOs, but research shows that businesses are increasingly prioritizing social skills such as good communication and a talent for leading a diverse workforce, write business professors Raffaella Sadun, Joseph Fuller and Stephen Hansen and Russell Reynolds Associates executive P.J. Neal. The authors lay out a framework for integrating these considerations into the process of finding and developing future C-suite leaders. Full Story: [Harvard Business Review (tiered subscription model)]( (July-August 2022) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Make failure and feedback safe to build team trust]( Leaders build trust with their teams when they create a culture that encourages honest inquiry and feedback where mistakes can be acknowledged and seen as opportunities to learn and improve, writes Karen Hebert-Maccaro, general manager of education at Morning Brew. "The more publicly you applaud the effort and focus on the learning and growth phase of the loss, the better," Hebert-Maccaro writes. Full Story: [Fast Company (tiered subscription model)]( (6/17) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Fundamentally OCIO Our role: helping you achieve your investment goals. Period. [Find out how to optimize your investment program with our Outsourced CIO program.]( ADVERTISEMENT: [] Strategic Management [] [Strategy lessons CEOs can learn from the military]( Having a compelling mission, knowing your environment and crafting plans for unforeseen events are just some of the strategy lessons Lance Mortlock, a senior strategy partner at EY, says he learned from retired Gen. David Petraeus, the former director of the CIA. "Ultimately when it comes to strategic planning approaches, you're trying to get large groups of people marching in the same direction," Mortlock writes. Full Story: [Chief Executive]( (6/16) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [4 ways leaders can deal with their rivals]( When dealing with rivals in business, leaders have four choices, including to confront or avoid them, with the right approach depending on the specific details. "The key is identifying which option best suits a given situation at that point in time, while ensuring that we're not simply solving for our comfort with a given tactic (or our discomfort with others)," Ed Batista writes. Full Story: [Ed Batista Executive Coaching]( (6/18) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Cause the effect you want in your career Initiate your ripple effect with new content, thought leadership and strategies from SHRM's Education Programs this Fall. Whether you prefer an in-person or virtual format, the newly released schedule has something for you. [Register Today.]( ADVERTISEMENT: [] Smarter Communication [] [Good communicators track these verbal, nonverbal cues]( Leaders can improve their persuasive communication skills by paying attention to nonverbal cues such as body language and eye contact as well as verbal techniques such as the use of stories and expression of emotions, writes clinical psychotherapist Padraic Gibson. "Understanding the belief and value system of others and adapting to their unique communication style and form are essential elements of a strategic approach to life," Gibson writes. Full Story: [Psychology Today]( (6/17) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Free eBook: "Atomic Habits Book Summary" The book is about habits, but what is a habit? Habits are reliable solutions to problems. Habits do not restrict freedom; they create it. There are four stages of how habits work which are: cue, craving, response, reward, and hence there are four laws of behavior. [Download now.]( ADVERTISEMENT [] SmartPulse [] When a high performer tells you they're leaving the organization, what do you do? Make an increased/strong counteroffer to try to keep them 27.66% Make an equal counteroffer and leave it up to fate to decide 16.18% Make a weaker counteroffer and appeal to loyalty/familiarity 9.78% Make no counteroffer and just let them go 46.38% [] Poll analysis Set them free? A surprising portion (46%) of you report that when a high-performer says they're leaving your organization that no counteroffer is made to get them to stay. While that's understandable from a "salary ransom situation" avoidance perspective, not even trying to keep them seems shortsighted. While you don't want to encourage the behavior of people seeking new opportunities just to use it as leverage to get a raise, you also don't want to simply let top-talent flee. First, it sends a message to those who stay that the company doesn't really value high-performers. Second, the investment you've made in recruiting, training, and developing those high-performers just walked out the door and you now have to replace them, which will be costly. Consider the long-term and broader costs of losing a high-performer when deciding whether or not to make a counteroffer to keep them within your organization. The math might surprise you and prod you into making a counteroffer to keep that talented individual around. -- Mike Figliuolo is managing director of [thoughtLEADERS](, which includes [TITAN]( -- the firm's e-learning platform. Previously, he worked at McKinsey & Co., Capital One and Scotts Miracle-Gro. He is a West Point graduate and author of three leadership books: ["One Piece of Paper,"]( ["Lead Inside the Box"]( and ["The Elegant Pitch."]( [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] POLL QUESTION: How frequently does your organization reassess and renew its strategic plan? [Vote]( [More than once a year]( [Vote]( [Once per year]( [Vote]( [Once every 2-3 years]( [Vote]( [Once every 4+ years]( [Vote]( [What's a strategic plan?]( MS in IT Business Analysis - 100% Online Earn your Master's in [IT Business Analysis]( from a top-ranked university. This 100% online degree features an IIBA® & PMI® based curriculum and provides the knowledge to advance your IT career by making critical data-driven business decisions. ADVERTISEMENT: [] In Their Own Words [] [Walgreens CEO on the bumpy path to top-level leadership]( [Walgreens CEO on the bumpy path to top-level leadership]( Brewer (Charles Eshelman/Getty Images) Rosalind Brewer says she sometimes took a step back in her career on the path to becoming CEO of Walgreens Boots Alliance, when she saw those steps as a way to develop the skills she would need to grow in leadership and have an impact in the Black community. Brewer now uses her status to help new hires find their voice because early in her career, she says, "I actually didn't have the courage to raise my hand and say the things that needed to be said in those settings." Full Story: [CNN]( (6/16) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Just the Facts, Ma'am "I stopped watching TV news a year ago, so sick of the bias everywhere. But in doing so, I was out of the loop. I decided to give 1440 a try & I've not been disappointed. Finally, Walter Cronkite-style reporting! Just the facts. I also love that I can click a link to see more on many stories. Keep up the good work!" [Join for free now](. ADVERTISEMENT: [] Daily Diversion [] [High-school friends pose for same picture over 4 decades]( Five high-school friends who have vacationed together at a cabin on a lake along the California-Oregon line since 1982 have been re-creating the same photo for the past 40 years, showing the progress of both their age and friendship. One friend had a cancerous tumor removed in 2019, causing concerns about whether they would all be able to gather once more, but he was well enough to join them for the latest photo shoot. Full Story: [CNN]( (6/15) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Editor's Note [] Correction A summary on mentoring strategies in Friday's issue misspelled the author's name. The correct spelling is Lisa Fain. SmartBrief regrets the error. [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Most Read by CEOs The most-clicked stories of the past week by SmartBrief on Leadership readers [] - [These questions can simplify decision-making]( Suzi McAlpine [] - [8 markers that you're leading with maturity, or not]( Eblin Group [] - [Mind blank during a presentation? Try these tricks]( The Accidental Communicator [] - [These 5 things create the backbone of leadership]( SmartBrief/Leadership [] - [4 steps to recover after enduring stress]( SmartBrief/Leadership Sharing SmartBrief on Leadership with your network keeps the quality of content high and these newsletters free. Help Spread the Word [SHARE]( Or copy and share your personalized link: smartbrief.com/leadership/?referrerId=japnABMSAp [] [] There's nothing new under the sun, but there are new suns. [Octavia E. Butler](, writer [LinkedIn]( [Twitter]( [Facebook]( [Email](   SmartBrief publishes more than 200 free industry newsletters - [Browse our portfolio]( [Sign Up]( | [Update Profile]( | [Advertise with SmartBrief]( [Unsubscribe]( | [Privacy policy]( CONTACT US: [FEEDBACK](mailto:leadership@smartbrief.com) | [ADVERTISE](mailto:lengel@smartbrief.com) SmartBrief, a division of Future US LLC © 1100 13th St. NW, Suite 1000, Washington, DC 20005