Tips for being a positive leader in a world of turmoil

How to create "heroes" who will go the extra mile | Tips for being a positive leader in a world of turmoil | Read more from Susan Fowler on SmartBrief on Leadership Created for {EMAIL} | [{NAME}]( at [{NAME}]( [For more relevant content - Update Your Profile]( | [Web Version]( May 26, 2022 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [SHARE]( ADVERTISEMENT Leading Edge [] [How to create "heroes" who will go the extra mile]( Trying to resolve a computer problem through customer service taught Mark Sanborn a lesson in "heroes" and "zeros" -- the ones who go the extra mile to help others solve their problems and those who do the bare minimum. Heroes, Sanborn writes, can be hired, but they must also be recognized and rewarded for going above and beyond for customers and colleagues. Full Story: [Mark Sanborn]( (5/23) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Tips for being a positive leader in a world of turmoil]( As political and social issues churn around us, it's important for leaders to "hold your space," writes Susan Fowler, which involves recognizing the turmoil and helping others be resilient. Stay informed, Fowler writes, but use mindfulness techniques to stay centered so you can "hold your space and keep your lamp lit." Full Story: [SmartBrief/Leadership]( (5/25) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Read more]( from Susan Fowler on SmartBrief on Leadership Imagine you had all the resources you needed Amid rising costs and labor shortages, having the resources to build the ideal investment program may seem like a pipe dream. But imagine you had skilled and experienced resources at your disposal. Reality is, an OCIO can be the answer. [Find the right OCIO for you.]( ADVERTISEMENT: [] Strategic Management [] [Why strategy requires some diversity of direction]( Instead of trying to get everyone to move in lockstep, leaders should want some team members to take complementary action so the organization can pivot as circumstances change, writes Michael Nathanson, CEO of The Colony Group. "I'd prefer to be on a boat with rowers who collectively can navigate the boat to change course, speed up, and slow down to avoid storms, take advantage of favorable currents, and find the richest of green shores," Nathanson writes. Full Story: [Chief Executive]( (5/24) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [How integrated business planning can improve strategy]( Companies that use integrated business planning throughout their operations can increase service levels, reduce freight costs and missed sales, and make planners more productive, according to a McKinsey analysis. Researchers lay out the five components of integrated business planning and the steps needed to successfully implement it. Full Story: [McKinsey]( (5/25) [LinkedIn]( [Twitter]( [Facebook]( [Email]( 7 things to know about carbon capture Carbon capture and storage will be essential to a lower-carbon future. [Sign Up Now]( ADVERTISEMENT: [] Smarter Communication [] [Are culture and policies encouraging bad behavior?]( Don't jump to conclusions or get angry over the perceived bad behavior of a colleague, writes Justin Hale, but instead check your assumptions and ask whether there are patterns in the larger culture that might be triggering or encouraging such behavior. Also, consider whether policies are making it difficult to change the behavior and if the person has the skills and desire to do so, Hale writes. 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[Read more!]( [] In Their Own Words [] [How CEOs can get off the "treadmill of mediocrity"]( CEOs can get off the "treadmill of mediocrity" by confronting uncomfortable issues head-on and learning how to prioritize and focus on accomplishing "one Picasso a day," says Laurie Schultz, a veteran technology CEO and board director. "[I]t helps you go to bed at night and be able to reflect and say, that was my Picasso today," Schultz says. Full Story: [LinkedIn]( (5/25) [LinkedIn]( [Twitter]( [Facebook]( [Email]( News, Without Motives "I stopped watching TV news a year ago, so sick of the bias everywhere. But in doing so, I was out of the loop. I decided to give 1440 a try & I've not been disappointed. Finally, Walter Cronkite-style reporting! Just the facts. I also love that I can click a link to see more on many stories. Keep up the good work!" [Join for free now](. 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Here's what you might have missed: - [The power of small moments for brands on social media]( - [Coffee drinkers increasingly brew premium, specialty blends at home]( - [Teacher experience should drive edtech design, research says]( [LinkedIn]( [Twitter]( [Facebook]( [Email]( Sharing SmartBrief on Leadership with your network keeps the quality of content high and these newsletters free. Help Spread the Word [SHARE]( Or copy and share your personalized link: smartbrief.com/leadership/?referrerId=japnABMSAp [] [] I just want to live the moment. I don't want to know how it's going to be, or how it's going to be there at the end. I just want to live it. 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