3 questions you need to answer during times of change

3 ways to alleviate frustration when things go wrong | Authenticity is defined by your purpose and relationships | Read more from Lead Change authors on SmartBrief on Leadership Created for {EMAIL} | [{NAME}]( at [{NAME}]( [For more relevant content - Update Your Profile]( | [Web Version]( September 3, 2021 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [SHARE](  [] Leading Edge [] [3 ways to alleviate frustration when things go wrong]( When things go wrong, get control of your thoughts, find a way forward and place the event in perspective instead of feeling defeated, writes TruPerception CEO Melissa DeLay. "Whatever doesn't kill you may hurt, but you will come away from it stronger and more knowledgeable than before," she writes. Full Story: [SmartBrief/Leadership]( (9/2) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Authenticity is defined by your purpose and relationships]( Authentic leaders are approachable, build solid networks and are driven by their purpose, writes Mike Horne. "People cannot be authentic on their own because authenticity is defined by how others see us," he writes. Full Story: [SmartBrief/Leadership]( (9/2) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Read more]( from Lead Change authors on SmartBrief on Leadership Standout customer support in 2021 Companies with the best customer support offerings are those who combine chatbots and other automated technologies with the human touch of customer support teams, taking a proactive, well-rounded approach to supporting their customers rather than a reactive approach. So why aren't more companies approaching customer support in this way? [Read the whitepaper]( ADVERTISEMENT: [] Strategic Management [] [How the "Triple As of strategic agility" function]( Airbnb was able the survive the worst of the pandemic by employing the "Triple As of strategic agility": avoid, absorb and accelerate -- a process that dodges the worst dangers while quickly unlocking new opportunities, write Michael Wade, Amit Joshi and Elizabeth Teracino. They go into detail about the six principles of this strategy and offer case studies, including California Pizza Kitchen and Zoetis. Full Story: [Harvard Business Review (tiered subscription model)]( (9/2) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Smarter Communication [] [3 questions you need to answer during times of change]( Employees want to know how changes will affect them and their work -- and whether it will be worth it, writes business professor Lynn Isabella. Not everyone is asking the same question at the same time, adding to the complexity facing leaders. Full Story: [Darden Ideas to Action (University of Virginia)]( (8/31) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [How to communicate better when people really need it]( Good communication is simple but difficult: Know what you're saying, how you'll say it and who your audience is, all while offering "the hero's journey" form of storytelling, writes Ignition Strategy Group CEO Matthew Moseley. "We cannot just tell them we care, but must show them that we care through our actions and our stories," he writes. Full Story: [Chief Executive]( (9/1) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Free eBooks and Resources Free eBooks and resources brought to you by our partners - [Tips & Tricks - 1 Minute Communication - Tips on Getting Your Strongest Message Across in 1 Minute]( - [GUIDE: Do You Speak Like This? (It Can Hurt Your Credibility!)]( - [Microsoft Excel 2019 Basic - Quick Reference Guide]( - [Guide - 8 Things That Cause Your Lack of Motivation (And How to Fix Them)]( - [Strength-Based Leadership: Everything You Need To Know]( [] Smarter Living Get your mind and body right each Friday [] [Feeling stressed? Take some time for play]( Games and other fun activities can reduce stress and help people avoid burnout, according to researchers. "Play makes you more productive, it relieves stress, it improves brain functionality, it stimulates your mind and boosts creativity and when you're playing it improves relationships and your connection to others," says consultant Jeff Harry. Full Story: [Wired online (UK)]( (9/2) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Can dogs tell the difference between oops and gotcha?]( New research suggests that your dog may be able to tell when you're deliberately doing something or have made a mistake, such as accidentally stepping on their tail or withholding treats. The experiments have promise but are not definitive. Full Story: [National Public Radio]( (9/1) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Editor's Note [] SmartBrief will not publish Monday In observance of Labor Day in the US, SmartBrief will not publish Monday. Publication will resume Tuesday. [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] About The Editor [] James daSilva James daSilva Hi, it's your SmartBrief on Leadership editor! Thank you for reading and subscribing. I know you don't need to read SmartBrief on Leadership. Rather, you're here because you're on the lifelong journey of being a better leader, communicator and thinker. If this newsletter helps you, please tell your colleagues, friends or anyone who can benefit. Forward them this email, or [send this link](. What topics do you see in your daily work that I should know about? Do you have praise? Criticism? [Drop me a note.](mailto:jdasilva@smartbrief.com) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Sharing SmartBrief on Leadership with your network keeps the quality of content high and these newsletters free. Help Spread the Word [SHARE]( Or copy and share your personalized link: smartbrief.com/leadership/?referrerId=japnABMSAp [] [] Inconsistencies of opinion, arising from changes of circumstances, are often justifiable. 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