What to do with bad apples at work

Why pay is only one factor in employee retention | Read more from Alaina Love on SmartBrief on Leadership | How the pandemic affected managers, in 3 studies Created for {EMAIL} | [{NAME}]( at [{NAME}]( [For more relevant content - Update Your Profile]( | [Web Version]( July 27, 2021 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [SHARE](  [] Leading Edge [] [Why pay is only one factor in employee retention]( High quit rates in the US workforce should prompt managers to focus on employee fulfillment, passion and culture just as they monitor compensation and benefits, writes Alaina Love. Pay does matter, but "the other element to consider is how much fulfillment the employee is receiving from the work they're doing," Love writes. Full Story: [SmartBrief/Leadership]( (7/26) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Read more]( from Alaina Love on SmartBrief on Leadership [] [How the pandemic affected managers, in 3 studies]( Three studies collectively suggest that managers struggled with pandemic-era remote work, especially in people skills, onboarding and coaching, although many managers reported spending more time with clients and less time hovering over staff. The studies suggest that managers learn how influence differs in a virtual setting and continue to give employees freedom, even as they still give guidance and structure to hybrid work, writes Julian Birkinshaw of London Business School. Full Story: [Forbes (tiered subscription model)]( (7/16) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Overcoming DEI barriers in the foodservice industry The foodservice and hospitality industries have an important role to play in combatting structural racism. While they are making strides in DEI, there is still work to be done. Executives from Chipotle Mexican Grill, Marriott International, Moon Rabbit and MFHA weigh in on sustainable DEI programs to effect real change. [Download the white paper.]( ADVERTISEMENT: [] Strategic Management [] [Learn the 5 ways executives interact with customers]( Executives usually display one of five archetypes when it comes to customer engagement, with nearly half of executives going to extremes of disengagement or rogue interactions. The customer-focused "growth champion" archetype was found to drive the highest annual sales and profit growth, compounded over five years, with growth champions known as "responsive to both their customers and their own account managers," write Christoph Senn and Noel Capon. Full Story: [INSEAD Knowledge]( (7/26) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Smarter Communication [] [15 tips for taglines that intrigue your targets]( Taglines should be short, speak to your market and mesh with your value proposition, writes David Baker, who offers 15 tips while warning that taglines can't fix a bad market position. "Once you have the core statement together, put it up on a board, digital or otherwise, and try to eliminate every possible word that doesn't carry its weight," Baker writes. Full Story: [David C. Baker]( (7/26) [LinkedIn]( [Twitter]( [Facebook]( [Email]( What are the fundamentals for digital success? We looked at more than 100 decisions and investments that an industrial firm could make when going digital. Seven stood out. [See the key success factors](. ADVERTISEMENT: Sustainability and Business Transformation Sponsored content from [Kalypso]( [Dispelling the Myth of Sustainability vs. Profit]( DON'T have to choose one or the other. [Here's how]( sustainability and profit come together to drive value for stakeholders around the world.   [Sustainability and the Digital Thread]( innovation and the digital thread, Earth Day can be every day. [Here's how]( to meet product design and manufacturing sustainability goals with the digital thread.   [] SmartPulse [] How would you characterize the majority of people in your organization? They're big thinkers: They see the broader picture and focus on big ideas 15.43% They're average thinkers: They occasionally pursue big ideas but mostly focus on the day to day 56.92% They're small thinkers: They're stuck in focusing on small tasks that don't make a big difference 27.65% [] Getting unstuck. It seems there's a balance of big thinkers and people who are able to balance big thoughts with actually getting stuff done. Where things get challenging is for the folks who are stuck focusing on small tasks that don't have a huge impact. That's untapped potential for your organization, and 28% of your workforce occupying that space is likely way too much. Help people get unstuck. Ask them what they're working on and deprioritize or stop small tasks. They might not feel like they can say "no," so say "no" for them. Relieve them of that burden, and free them to work on bigger, more important projects. Consider the opportunity cost of them working on a small task versus what they could deliver on a larger one. That usually makes the decision pretty easy when it comes to stopping a piece of work. -- Mike Figliuolo is managing director of [thoughtLEADERS](, which includes TITAN -- the firm's e-learning platform. Previously, he worked at McKinsey & Co., Capital One and Scotts Miracle-Gro. He is a West Point graduate and author of three leadership books: ["One Piece of Paper,"]( ["Lead Inside the Box"]( and ["The Elegant Pitch."]( [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] POLL QUESTION: What's your view of working on weekends? [Vote]( [I forbid it and just won't do it]( [Vote]( [I'll only do it if it's an emergency]( [Vote]( [I'll do it if I don't have any personal plans]( [Vote]( [I like doing it because it's quiet and I can focus]( [] In Their Own Words [] [What to do with bad apples at work]( Toxic co-workers and managers are all too common, and bosses have a responsibility to call out and correct such behavior in whatever form it appears, says columnist and author Peter Economy. If you realize you're the problem, "acknowledge your bad behavior, try to minimize it in the future, and move on with your life," Economy says. Full Story: [Skip Prichard Leadership Insights]( (7/21) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [When is a cake really a cake? When a court says so]( Many people are happy to have cake, a cookie or a biscuit, but as UK-based Jaffa Cakes discovered in the early 1990s, the precise definition determined exposure to the UK's value-added tax. Fortunately for manufacturer McVitie's, a British court ruled that the snack was a cake rather than a biscuit, and thus no VAT tax could be levied. Full Story: [Now I Know]( (7/26) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] About The Editor [] James daSilva James daSilva Hi, it's your SmartBrief on Leadership editor! Thank you for reading and subscribing. I know you don't need to read SmartBrief on Leadership. Rather, you're here because you're on the lifelong journey of being a better leader, communicator and thinker. If this newsletter helps you, please tell your colleagues, friends or anyone who can benefit. Forward them this email, or [send this link](. What topics do you see in your daily work that I should know about? Do you have praise? Criticism? [Drop me a note.](mailto:jdasilva@smartbrief.com) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Sharing SmartBrief on Leadership with your network keeps the quality of content high and these newsletters free. Help Spread the Word [SHARE]( Or copy and share your personalized link: smartbrief.com/leadership/?referrerId=japnABMSAp [] [] Throw away the light, the definitions, and say what you see in the dark. Wallace Stevens, poet [LinkedIn]( [Twitter]( [Facebook]( [Email](   SmartBrief publishes more than 200 free industry newsletters - [Browse our portfolio]( [Sign Up]( | [Update Profile]( | [Advertise with SmartBrief]( [Unsubscribe]( | [Privacy policy]( CONTACT US: [FEEDBACK](mailto:leadership@smartbrief.com) | [ADVERTISE](mailto:lengel@smartbrief.com) SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004