How leaders can deal with conflict and avoid liability

Good decisions take time, so accept that | How leaders can deal with conflict and avoid liability | Read more from Marlene Chism on SmartBrief on Leadership Created for {EMAIL} | [{NAME}]( at [{NAME}]( [For more relevant content - Update Your Profile]( | [Web Version]( March 2, 2021 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [SHARE]( ADVERTISEMENT Leading Edge [] [Good decisions take time, so accept that]( People have hard limits on how quickly they can make good decisions, and a better approach is to reduce the pressure around decision-making. Continuous learning helps, but acquiring and applying knowledge also takes time, practice and dedication. Full Story: [Farnam Street]( (3/1) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [How leaders can deal with conflict and avoid liability]( Companies that want to avoid costly legal issues will create a culture where managers feel free to address office conflict in a straightforward, prompt way, knowing senior leaders will support them, writes Marlene Chism. "With the right cultural support, some skills and a few guiding rules, conflict can be a catalyst for collaboration and leadership growth," she writes. Full Story: [SmartBrief/Leadership]( (3/1) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Read more]( from Marlene Chism on SmartBrief on Leadership 3 Keys to Powering Performance in 2021 Work is no longer a place - it's a process. To quickly address shifting business challenges, your approach to hitting goals and developing talent needs to change. [Learn how Continuous Performance Management is the agile edge you need](. ADVERTISEMENT: [] Strategic Management [] [Why recurring revenue matters for your favorite brands]( Luxury and mass-market brands with multiple sources of recurring revenue are best positioned for longstanding success, argues Scott Galloway, who includes Apple, Peloton, Disney and Spotify as representative brands. These companies hold more promise, he argues, than advertising-supported, scale-based brands that live in fear of government regulation. Full Story: [Medium (tiered subscription model)/Marker]( (3/1) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Solutions for Change Management Missteps [Here's how]( to anticipate and avoid three common change management roadblocks during your next technology project. ADVERTISEMENT: [] Smarter Communication [] [5 ways to become a better conversationalist]( Improve your conversational skills with simple steps like respecting silence, learning names and using perceived changes as an icebreaker, writes Fred Dust, former senior partner at IDEO. "People who are good at noticing change can help conversations move forward and become better," he writes. Full Story: [Next Big Idea Club Magazine]( (3/1) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Give employees a choice on how to communicate]( The pandemic has emphasized that internal communications requires greater choice for employees, writes Kristin Graham, a former Amazon executive. Some ways to do this include holding shorter, camera-optional meetings, providing on-demand learning content and offering transcripts and closed captioning for important communications. Full Story: [Ragan]( (3/1) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Workplaces are changing, and so is technology Workplace technology is rapidly changing because of the pandemic and the changing needs of companies and employees, say Moody's HR information systems adviser Tracie Upchurch and HRPlus Group CEO Bryan Otte. [Click here to read the full interview](. ADVERTISEMENT [] SmartPulse [] When dealing with someone who is manipulative, how do you react? I get away from them as fast as I can 17.84% I actively combat their manipulation and confront them on it 15.74% I try to understand why they're doing it and avoid the trap 61.36% I try to manipulate them right back 3.49% I just let it happen 1.57% [] Beware the manipulator. 77% of you either actively battle against a manipulator's efforts or try to understand their motivations and avoid the trap they're setting for you. Most of the rest of you try to get away from them as best you can. Unfortunately, there are situations where you'll be challenged to get away -- especially if they're a teammate or a boss. Invest the time in understanding their motivations. Those motives might not make sense to you, but that doesn't matter. You simply need to understand the motivations and see how their behaviors can harm you or, more productively, how you can resolve whatever the conflict is either by meeting their needs or getting them to look at the situation differently. Regardless of the situation, avoid the temptation to manipulate them in return. Those situations rarely end well. -- Mike Figliuolo is managing director of [thoughtLEADERS](, which includes TITAN-- the firm's e-learning platform. Previously, he worked at McKinsey & Co., Capital One and Scotts Miracle-Gro. He is a West Point graduate and author of three leadership books: ["One Piece of Paper,"]( ["Lead Inside the Box"]( and ["The Elegant Pitch."]( [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] POLL QUESTION: How do you handle someone trying to change small terms of a deal after it has been struck? [Vote]( [I accept the change and move on as long as it's not a huge issue]( [Vote]( [I object strongly and hold them to the original terms]( [Vote]( [I accept their change as long as they accept new changes of mine]( [Vote]( [I call off the whole deal]( [] In Their Own Words [] [How COVID-19 changed Frank Lloyd Wright's foundation]( [How COVID-19 changed Frank Lloyd Wright's foundation]( Wright-designed Solomon R. Guggenheim Museum (Kevin Hagen/Getty Images) The Frank Lloyd Wright Foundation has shifted its programs online to teach the public about the late architect's designs and philosophies during the pandemic, says CEO Stuart Graff. The foundation suffered staff reductions and revenue losses but has used this time to improve infrastructure and strengthen connections within the architectural community. Full Story: [DesignBoom]( (2/25) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Explore the paper-cut art of Hans Christian Andersen]( Famous children's author Hans Christian Andersen also produced intricate images, cut from paper, that often illustrated his stories. The Odense City Museums in Denmark have hundreds of examples, including images of dancers and swans. Full Story: [OpenCulture Blog]( (3/1) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] About The Editor [] James daSilva James daSilva Hi, it's your SmartBrief on Leadership editor! I've had the great fortune of editing this email for nearly 10 years. Before that, I was a copy editor, including at a small daily newspaper in upstate New York. Thank you for reading and subscribing. I know you don't need to read SmartBrief on Leadership. Rather, you're here because you're on a lifelong journey -- a journey of being a better leader, communicator and thinker. If this newsletter helps you, please tell your colleagues, friends or anyone who can benefit. Forward them this email, or [send this link](. What topics do you see in your daily work that I should know about? Do you have praise? Criticism? A favorite story from The Onion? [Drop me a note.](mailto:jdasilva@smartbrief.com) Sharing SmartBrief on Leadership with your network keeps the quality of content high and these newsletters free. Help Spread the Word [SHARE]( Or copy and share your personalized link: smartbrief.com/leadership/?referrerId=japnABMSAp [] [] Simplicity is not a simple thing. 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