How to combat passive-aggressiveness

Are you making your clients happy? | Don't let poor performers reverse your momentum | Is your board all the same? That's a problem Created for {EMAIL} | [Web Version] January 30, 2017 CONNECT WITH SMARTBRIEF  [LinkedIn] [Facebook] [Twitter] [Google+] [SmartBrief on Leadership] [SmartBrief on Leadership] Innovative Ideas. Ahead of the Curve. [SIGN UP] ⋅ [FORWARD] Leading Edge [Are you making your clients happy?] There are many ways to demonstrate to clients and customers that you care about making them happy, including telling them when you aren't right for the job, Naphtali Hoff writes. Sending them to a better match can help "you earn lots of credit towards future opportunities with that client or others that they refer." [SmartBrief/Leadership] (1/27) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] [Don't let poor performers reverse your momentum] When you discover success, don't derail it by diverting resources or putting poor performers on the project, writes Dan Rockwell. Instead, spur your high performers onward, and put your poor performers and complainers together on a noncore project to see what they can do. [Leadership Freak blog] (1/27) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] 11 Tips for Writing an Expense Policy People Will Follow Creating an expense policy can be a time-consuming process, but when you consider that almost 20 percent of T&E expenses fall outside of policy, it makes sense to invest the time and effort. [Here are some tips and a template to help you get started]. ADVERTISEMENT Strategic Management [Is your board all the same? That's a problem] The Takata airbag scandal is one example of what research has suggested: that nondiverse boards suffer from poorer organizational outcomes, writes Kara Alaimo. "After all, it's easier to fall prey to groupthink when you're part of a uniform group," she writes. [Bloomberg] (1/27) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] [Nonfinancial risks are undervalued and underaddressed] Many companies fail to conduct proper risk management before problems occurs, especially on the nonfinancial side of things, according to this McKinsey analysis. The article details what a sound framework looks like and how to implement it. [McKinsey] (1/2017) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] Smarter Communication [How to combat passive-aggressiveness] Leaders dealing with passive-aggressive people can't change them, but they can control their responses to such behavior, writes Eric Barker. He offers five tips, including being clear about what you need, rewarding proper behavior and making noncompliance a problem for them, not just you. [Barking Up The Wrong Tree blog] (1/29) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] Smarter Working A weekly spotlight on doing more without working longer [A better way to brainstorm] Brainstorms in their traditional sense don't work, can create groupthink and can even lead teams in the wrong direction, writes Art Markman. He argues for groups that stay apart until people have ideas, meeting only to discuss a few of the best ideas. [Fast Company online] (1/27) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] In Their Own Words [Melinda Gates: Don't wait to give back] [Melinda Gates: Philanthropy is a question of "when," not "if"] Gates (Chip Somodevilla/Getty Images) Melinda Gates says the "Giving Pledge" helps the world's wealthy understand the effects of giving most of their assets to charity. "Once we started learning more about the realities of extreme poverty and the possibility to drive progress for people around the world, we decided we couldn't wait," she says. [Reuters] (1/26) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] Daily Diversion [Scientists to see whether earthquake affected Mount Everest's height] Scientists in India plan to remeasure Mount Everest to determine whether a magnitude 7.8 earthquake in Nepal in 2015 affected the height of the mountain. Swarna Subba Rao, India's surveyor general, said scientists will use a GPS transistor at the summit to measure how far it is from sea level and a triangulation method to calculate the distance from the base to the summit. [The Verge] (1/26) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] Most Read by CEOs The most-clicked stories of the past week by SmartBrief on Leadership readers - [Phrases to help you shine in conversation] Inc. online (free registration) - [Here is a 3-step exercise for improving communication] Barbara Nixon blog - [A little humiliation can go a long way] SeapointCenter.com - [Anger and deception go hand in hand] Knowledge@Wharton - [How to live your best life] EblinGroup.com/Next Level Blog If you don't like change, you are going to like irrelevance even less. 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